Job ID :
Company :
Internal Postings
Location :
Chicago, IL
Type :
Duration :
12 Months
Salary :
Status :
Openings :
Posted :
10 Jun 2019
Job Seekers, Please send resumes to

Mandatory Skills:

  • Good understanding of ITIL (Incident, problem and Change Management)
  • Should be from application development or application support back ground
  • ITIL certification is desirable but not mandatory
  • Good knowledge of PL/SQL, Unix
  • Working knowledge of DevOps Tools and Agile methodology

Good to Have Skills:

  • Knowledge of monitoring tools like NetIQ, AppDynamics, Splunk,, Informatica and Business Object
  • Basic understanding of Energy Domain and Oil Trading will be desirable

Certifications Needed: No

Detailed Job Description:

  • Single Point of contact for the all the issues for the applications in scope
  • Primary responsibilities would include Incident Management, Problem Management and Change Management
  • Work closely with onsite business and IT client users and offshore team for issue resolution
  • Demonstrate excellent communication skills and end user management
  • Troubleshoot issues and if needed escalate it to 3rd line support
  • Take end to end ownership for resolution of critical issues 
  • Assist development team with functional inputs and other queries
  • Should take ownership of tasks and problems and respond in a proactive manner, handling concurrent tasks with appropriate priority

Does this position require Visa independent candidates only? No