Job ID :
Company :
Internal Postings
Location :
Tomahawk, WI
Type :
Duration :
12 Months
Salary :
Status :
Openings :
Posted :
25 Jul 2019
Job Seekers, Please send resumes to


  1. SCCM
  2. Active Directory
  3. MS Office
  4. ServiceNow

 Minimum years of experience*: 4

Responsibilities you would expect the Subcon to shoulder and execute*:

  • Handle calls from internal users and provide level 1 troubleshooting over the call
  • Document ticket in ServiceNow and escalate to L2 teams
  • Handle emails in Helpdesk queue and convert them to tickets in ServiceNow
  • Call back end users requesting assistance through email or self - service tickets
  • Follow-up with end users on existing tickets for updates and resolution
  • Provide high quality customer services on all calls, emails and tickets.
  • Required Experience:
  • Minimum 3 to 5 years of experience in Helpdesk Support and Customer Service
  • Knowledge of troubleshooting windows OS related issues via phone
  • Experience in using ticketing tools such as ServiceNow
  • Experience in using applications such as SCCM, Active Directory, MS Office, etc.
  • Knowledge of ITIL terms such incident, service requests, etc.
  • Basic network and printer troubleshooting knowledge

Interview Process (Is face to face required?) No

Does this position require Visa independent candidates only? Yes