Job Seekers, Please send resumes to resumes@hireitpeople.com

MUST HAVE:

1. SCCM
2. Active Directory
3. MS Office
4. ServiceNow

 Minimum years of experience*: 4

Responsibilities you would expect the Subcon to shoulder and execute*:

• Handle calls from internal users and provide level 1 troubleshooting over the call
• Document ticket in ServiceNow and escalate to L2 teams
• Handle emails in Helpdesk queue and convert them to tickets in ServiceNow
• Call back end users requesting assistance through email or self - service tickets
• Follow-up with end users on existing tickets for updates and resolution
• Provide high quality customer services on all calls, emails and tickets.
• Required Experience:
• Minimum 3 to 5 years of experience in Helpdesk Support and Customer Service
• Knowledge of troubleshooting windows OS related issues via phone
• Experience in using ticketing tools such as ServiceNow
• Experience in using applications such as SCCM, Active Directory, MS Office, etc.
• Knowledge of ITIL terms such incident, service requests, etc.
• Basic network and printer troubleshooting knowledge

Interview Process (Is face to face required?) No

Does this position require Visa independent candidates only? Yes