Job ID :
26106
Company :
Internal Postings
Location :
Pleasanton, CA
Type :
Contract
Duration :
12 Months
Salary :
DOE
Status :
Active
Openings :
1
Posted :
22 Jan 2020
Job Seekers, Please send resumes to resumes@hireitpeople.com

Detailed Job Description:

  • Has good understating of Avaya IP telephony and VOIP terminologies/technologies like H.323, H.248, SIP, SBC’s, T1 and E1 concepts.
  • Knowledge of WAN, Routing, Switching, IPV4 and IPVG and IP services.
  • Experience on Multi-Vendor OEM for Voice, Video & Call Center application integration.
  • Monitor and ensure availability of Contact Center and Enterprise Telephony applications.
  • Provide inputs for capacity management.
  • Has good understanding of ITIL process and perform Incident, Problem and Change management.
  • Perform Root Cause Analysis and perform procedures to eliminate the cause.
  • Maintain and contribute to troubleshooting knowledgebase
  • Perform trend analysis
  • Add/Remove, test and deploy changes to features supported in the Contact Center and Telephony applications.
  • Co-ordinate with OEM vendor to upgrade and patch the listed contact center applications
  • Continuously review/Update operational documentation for Contact Center.
  • Perform proactive monitoring, upgrade and patch management.
  • Assist implementation team for new configurations and projects by providing inputs from steady state perspective.
  • Identify appropriate support tool and recommend during implementation
  • Identify components for proactive monitoring and preventive maintenance with health check periodically and also document the process/steps

Minimum years of experience*: 5+

Interview Process (Is face to face required?) No

Does this position require Visa independent candidates only? Yes