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Detailed Job Description:

• Creates, maintains, and delivers various types of user documentation, including how-to guides, references, manuals, cheat sheets, and instructions. 
• Creates, maintains, and delivers various e-learning as appropriate to product and requests. 
• Work with Product Delivery Team, Product Managers, and stakeholders on documentation requests and prioritization. 
• Utilizes writing skills to ensure documentation quality, grammar, spelling, and layout. 
• Works directly with SMEs to ensure documentation accuracy. 
• Maintains the internal Document Control Library and/or Wiki with the most recent versions of all technical and training documents. 
• Assists to determine and maintain the HSS Style Guide and ensures that all documents created adhere to set standards and templates. 
• Independent and creative thinker with a good sense of design and style. 
• Self-directed and self-motivated, requiring little direction from superiors once job tasks have been determined on projects. 
• Adheres to all set deadlines. 

Qualifications:

• A Bachelor’s degree in English, Writing, or equivalent preferred. 
• 5+ years of related experience in technical writing desired. 
• Good working knowledge of Work, Google Doc, Wiki markup, and Adobe In-Design 
• Exceptional people, communication, and collaboration skills to support working in a complex, multi-faceted business. 
• Ability to manage a heavy workload in a demanding environment. 
• Excelling written and verbal communication skills. 
• Proven ability to influence cross-functional teams without formal authority.

Experience required: 5 Years