Job ID :
3165
Company :
DC Government
Location :
washington, DC
Type :
Contract
Duration :
12 Months
Status :
Active
Openings :
2
Posted :
5 years ago
Job Seekers, Please send resumes to resumes@hireitpeople.com or Call: (202) 719-0200 Ext: 127

 

Complete Description:

Provides customer or technical support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion.  Flexible working hours, may require weekends & after normal business hours.  Adhering and working within established policy and procedures. Meeting and exceeding established programs SLA's.

 

Behavior Characteristics:

Interpersonal skills, effective team-player, strong communication and customer service skills, leadership abilities, soft skills, self-motivated, professional, strong analytical skills and detail-oriented

 

 

Skills:

Skill

Required / Desired

Amount

of Experience

Expertise Rating

 

Provide direct desktop support

Required

8

Years

3 - Expert

Expertise in supporting Microsoft based HW/SW (Windows XP, Windows 7, Windows 8)

Required

8

Years

3 - Expert

Experience and working knowledge of MAC OS 10.X & Office 2008

Required

12

Months

2 - Proficient

Configure and troubleshoot wireless connectivity

Required

2

Years

2 - Proficient

Experience with LAN/WAN connectivity issues (toning/tracing ports)

Desired

2

Years

2 - Proficient

Experience and use of remote control tool sets (LANDesk and DameWare)

Required

2

Years

2 - Proficient

Experience and working knowledge of Active Directory & Active Server Role

Highly desired

2

Years

2 - Proficient

Experience and knowledge of ghosting software & support of specialized apps

Highly desired

3

Years

2 - Proficient

Experience with Call Tracking Systems (preferably Remedy ITSM)

Required

2

Years

2 - Proficient

Troubleshoot, diagnose, resolve and document technical service requests

Required

5

Years

3 - Expert

Microsoft or Apple Certification

Nice to have

 

 

 

 

Please acknowledge: Unless otherwise specified, contractor staff shall work onsite at the designated District site during normal business hours. May require weekends & after normal business hours

 

All candidates interviewed are required to take & pass technical exam. Pls acknowledge.