Job Seekers, Please send resumes to resumes@hireitpeople.com

Job Responsibilities:

• Initial triage of an incident which requires technical knowledge of OSS Systems and experience in Triaging
• Go through production logs, identify cause of problem, run fix/suggest a solution or transfer to dev team with required inputs.
• Service restoration in case of outages
• Provide support for issues such as configuration errors, setup issues, data fixes, batch job failures.
• Identify and define new areas where tech ops support is required Maintenance, Capacity checks
• Identify areas for automation and pass on to dev team for further analysis and implementation
• Define and create alerts and dashboards in Dynatrace for monitoring across OS System software/DB/Application layers.
• Document technical standard operating procedures Incidents, alerts, health checks, troubleshooting, system errors.

Minimum years of experience: 5+

Certifications Needed: No

Does this position require Visa independent candidates only? No