Job ID :
Company :
DC Government
Location :
Type :
Duration :
4 Months
Status :
Openings :
Posted :
10 Jun 2013
Job Seekers, Please send resumes to


Short Description:


Complete Description:


Qualified candidates will have hands on experience with:


•          AVAYA System Administration (ASA)

•          AVAYA Modular Messaging

•          AVAYA ONE-X

•          AVAYA IQ Reports

•          AVAYA CMS Administration and troubleshooting

•          AVAYA CMS Supervisor

•          AVAYA Call-back Assist

•          Cisco Call Manager

•          CISCO Unity Call-Handler administration

•          CISCO Bulk Edit Utility

•          CISCO Bulk Administration Tool (BAT)


The Systems Administrator should have a solid understanding and experience with moves,

adds, changes  on both Avaya Communications Manager, and Cisco Unified Communications Manager.  He or she must have strong writing skills and excellent interpersonal and customer service skills.  The Tier 1 System Administrator will be expected to work independently and as part of team in support of small to large installations and/or migration projects.  He/she will be a strong communicator and capable of gathering call-center requirements, assisting customers with technical inquiries regarding the capabilities of the contact-center solutions he/she will support.  He/she will be comfortable managing multiple customer priorities at any given time and understand the importance of detailed and accurate documentation, diagrams/Visio, and ticket tracking.  Candidate will also be working in an Help Desk environment on an  ACD assisting our customers and our field technicians.



Behavior Characteristics:

Manages time effectively, meets deadlines, achieves est. goals & objectives. Assist in establishing, accomplishing & continuously evaluating goals. Assumes responsibility for accuracy of work processes, multiple task flows, actions and decisions of staff



Exp providing Tier 1-2 support for enterprise Avaya network

Required  5 Years 3-Expert

Working knowledge of supporting telephony contact center products or ACD

Required  5 Years 2-Expert

Avaya systems, CM, MM, CMS, IQ

Required  5 Years 2-Expert

Strong working exp. with AAR/ARS

Required  5 Years 2-Expert

Strong working exp. with W/Class Routing, VDN, Vector’s and ACD Call Center

Required  5 Years 2-Expert

Strong working exp. with Analog, Digital, Avaya and Cisco VoIP voice services

Required  5 Years 2-Expert

Exp troubleshooting and problem identification

Required  5 Years 2-Expert

Exp working w/ equipment vendors and telecom providers to resolve issue

Required  5 Years 2-Expert

Exp monitoring and resolving service requests based on SLAs

Required  5 Years 2-Expert

Working knowledge of Modular Messaging 5.x.

Required  5 Years 2-Expert

Knowledge of Cisco IP Platform and Cisco UC solutions

Required  5 Years 2-Expert