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Customer Loyalty Consumer Support Resume

Conway, ArkansaS

Qualification Statements

  • Strong managerial and project management skills
  • Creative, with demonstrated success in concept and design of printed and web materials
  • Comfortable in team leading or working independently
  • Strong work ethic and know importance of presentation and detail in all business operations, with specific experience in advertising, promotion, and sales

Professional Experience

Confidential, Conway, Arkansas Customer Loyalty Consumer Support Image and Printing Group High Touch Supervisor October, 2009- January, 2012

  • Supervised a group of 20+ frontline agents who supported small and medium business needs for Photosmart and Office Jet Printing products

Confidential, Little Rock, Arkansas Sign and Print Shop Sign and Print Shop Manager December, 2006-April, 2009 Business closed and I was laid off due to bankruptcy

  • Oversaw total functioning of two shops, ordering supplies and materials and billing for work completed
  • Managed projects from both stores from development to completion, supervising all employees
  • Created original artwork, design and layout for all printed materials, services including everything from large outdoor signage to total in-store decor packages, displays, posters, banners and other large format printing

Confidential, Little Rock, Arkansas Media Production Center Media Production Center Manager March, 2004- March, 2006

  • Created original artwork, design and layout for all printed materials
  • Designed exhibits, displays, posters, banners and other large format printing
  • Managed all functions of Media Center from supervising interns to ordering and maintaining supplies and materials.

Printing Services Printer 1 June 2003-March, 2004

  • Ensured high quality and timely Business to Business transactions with state offices and other agencies, developing and delivering printed materials such as fact sheets, books and calendars
  • Utilized technology to produce high-end deliverables, performing binding, prepress work, and outputting negatives for our presses.

Confidential, North Little Rock, Arkansas Painter October 2001 - June 2003

  • Provided commercial and residential paint and finish services.

Confidential, Little Rock, Arkansas Advertising and Promotions Director October, 1998- October 2001

  • Executed original concept and design of retail merchandising materials, including layout, production, proofing and printing
  • Created the design and layout of product catalogs, sale sheets and ads, including artwork, photography, cover design and writing copy
  • Assisted with new product sales support, enhancing customer support through customer service focus and product knowledge
  • Obtained price quotes for prepress and printing and approved applicable invoices
  • Coordinated all aspects of corporate trade shows including design, concept and scheduling
  • Maintained, designed and edited content on two company web sites: One consumer site and one Business to Business site (www.leisurearts.com and www.leisurearts.business.com)

Senior Graphic Illustrator January, 1990 - October, 1998

  • Served as lead production artist for nationally distributed publications, overseeing layout and design
  • Supervised production artists
  • Coordinated projects between writer and photographers, managing process to meet deadlines and maintaining schedules for all functions.

Confidential, Plumerville, Arkansas Graphic Artist 1988-1989

  • Designed and produced specialty advertising items to support client’s target and niche audiences, including T-shirts, posters, magnetic signs, and other items
  • Implemented marketing goals to further sales

Confidential, Little Rock, Arkansas Graphic Artist 1987-1988

  • Designed and produced creative graphics for screen printing process

Skills

Expertise in:

  • Operating Systems-Macintosh and Windows
  • Desktop Publishing-QuarkXpress, Photoshop, PageMaker, Illustrator, Acrobat and Freehand
  • Web Design-Internet Explorer, Netscape, Photoshop and Gifbuilder
  • Software-Microsoft Office (Word, Excel, Outlook and Word Perfect)
  • Extended knowledge of HP Printers and Xerox Printers.

Education Major: Bachelor of Fine Arts with an emphasis in Graphic Design Minor: Journalism

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