SUMMARY:

• Over 13 years of industry experience with 11 years of diverse progressive experience in Information Technology, with emphasis on Business Analysis and Software Development. Expertise in working with Business Analysis, Business Process Models, Business Flow Diagrams, Business Requirement Documents. Functional Specification Document, Data Governance, Test Cases/Test Plans.
• Working experience with Investment Banking, Private Equity, Hedge Fund, Credit Ratings, Infrastructure, Call Center (Telephony), eCommerce, Insurance as well as Business Relations environment.
• Experience working with SAP ASAP Methodology for ERP Implementation for the Resource Management Module.
• Experience in understanding, interpreting and usage of business data definitions, project specific data definitions and the data certification list of terms to be certified.
• Experience in creating Data Governance framework that meets data objectives for the organization.
• Experience performing root cause analysis, identifying and resolving data quality issues for remediation
• Experience working with Websphere Management Center for creating content for eCommerce Platform
• Extensive experience in working in all phases of the System’s Development Life Cycle (SDLC).
• Experience in authoring Business Requirement Documents (BRD) by gathering Business Requirements and Expectations from Subject Matter Experts (SMEs) and defining business processes, identifying risks, performing Gap Analysis, Feasibility Analysis and Impact analysis.
• Excellent analytical skills in understanding business requirements, developing functional, and technical specifications for business process refinement and automation, data modeling, System Architecture, conducting feasibility studies, Scope Documents.
• Proficient in preparing Business and System Use Cases and supporting all the documents with UML Diagrams such as Use Case Diagrams, Class Diagrams, Activity Diagrams, Data Flow Diagrams, Sequence Diagrams, Process Flows (Business and System) using UML modeling tools such as MS Visio and Enterprise Architect.
• Organized many Joint Application Developments (JAD) sessions and Joint Requirement Planning sessions (JRP), walkthrough, Interviews, Workshops with end-user/ clients/stakeholders and the IT group.
• Proficient in designing, reviewing and documenting System Test Plans, Defining Test Procedures and Creating Test Cases on the basis of product release features, client’s requirements and related technical documents.
• Strong analytical, problem- solving and communication skills with particular emphasis on clear, detailed Business Requirements and Functional Specifications.
• Team Player, result-oriented, fast learner, excellent communication skills with strong research capability.

TECHNICAL SKILLS:

Business Skills: Business Requirements, Business Process Analysis & Design, Requirement Gathering, Use Case Modeling, JAD/JRP Sessions, Gap analysis and Impact analysis.

Systems / Applications: Microsoft Excel, Access, PowerPoint, SQL, Visio, MS Project, Lotus Notes, Snag IT, Computer arrangement, SPSS, QuickBooks, JIRA, Peachtree, Turbo-Tax and Degree in CAD Programming.

PROFESSIONAL EXPERIENCE:

Confidential, NY

Senior Business Analyst / Project Manager

Responsibilities:

• Created Design Document for the Self Service Team with Data Governance standards removing redundancies for Timatic Cuba requirements.
• Constructed Requirements document and Use Cases for UMNR and Timatic requirements.
• Managed Kiosk check-in flow requirements with integration to Web and Mobile check-ins.
• Constructed Use Cases and managed testing of customer data points from back end system Sabre .
• Used SQL using SQL Server to create tables and used join queries for data analysis

Confidential, Melville, NY

Senior Business Analyst / Project Manager

Responsibilities:

• Managed each phase of the Software Development Lifecycle to launch Canon Business Direct platform
• Collaborated with regional organizations to automate the maintenance of ownership information using the internal Canon tool ISG Central - DataPoint
• Constructed Requirements Document, Functional Specification Document, Test Cases/Test Plans and performed Testing using Mercury QC
• Maintained requirements in JIRA for tracking and testing purposes. Used JIRA to manage User Stories, Issues, and Management Burndown Charts
• Used Oracle Toad to run SQL queries for data analysis
• Performed Remediation for Product Pricing of BISG, ITCG products sold for data quality and integrity
• Created Data Dictionary for Interfaces for Dealer, Canon Business Direct and S21 systems
• Gathered Marketing Requirements and created Business Requirements in Product Backlog using Agile Methodology
• Assisted in creation of Project Plan, Project Schedule, Testing Plan and Training Documentation to deliver a roadmap for 2 platform releases
• Lead contact as the Business Process Subject Matter Expert of the As-Is and To-Be processes.
• Overviewed integration of data feeds between S21(Canon ERP system) and Front End Store
• Assisted in all phases of the project including, Project planning, Product planning, Pricing, Project Communication, Coordination with Vendors, Dealer Service and Pricing, Project Testing, Training, Production Readiness and Post Production
• Focal Point of Contact for coordination between 8 Teams and managing resources both onshore and offshore.

Confidential, NYC, NY

Senior Business Analyst

Responsibilities:

• Performed GAP Analysis on Analyst rotation data between legacy Apps and ART(Analyst Rotation Tool) application migrating Analyst Data for compliance purposes.
• Developed data quality metrics that identified gaps to ensure compliance with standards across the Rotation Governance
• Constructed BRD, Functional Specs, Use Cases, and assisted Development team with Testing for different builds
• Worked with Business and IT partners to remediate identified gaps using both manual and automated solutions
• Constructed Wireframes and prototypes for the layout of each module within ART including Assignments, Cool-off, Rotation Support and Admin.
• Constructed Reporting FRD, and several artifacts detailing the scope of the document.

Confidential, Port Washington, NY

Lead Business Analyst

Responsibilities:

• Implemented several enhancements improving Business Process within PCS.
• Gathered Requirements from Business including Sales Managers, Sales Reps and converted those requirements into Functional Requirements by constructing prototypes, and delivering solutions within PCS .
• Performed GAP Analysis on the Confidential - Confidential Merger analyzing Business Gaps used by Confidential in PCS and determining solution working with the Product Specialist .
• Worked on different Business modules in PCS including, Product Maintenance, Order Processing, Customer Service, Systems Manager and Web Management.
• Managed Business Analysis team and coordinating successful completion of enhancements with development team overseas .
• Used JIRA to implement Agile Methodology user stories and traceability for requirement testing.
• SME for the PCS Business Processes and Web Integration for Tiger Direct merger
• Constructed BRD’s, FSD’s on implementation projects such as Personalization of items for App and Web and Sales Manager’s Account Plan details sales projections for Sales Rep on PCS.
• Constructed Test Cases/Test Plans including Use Cases to test out functionality created both for App and Web.
• Worked with Developers from Confidential Asia resolving issues for Prototype design and Database changes.
• Used SQL in Oracle Toad to analyze Database fields in PCS database and data mapping it to fields on PCS App
• Worked on over 10 enhancements at a time in a very rapid agile lifecycle environment .

Confidential, NYC, NY

Management Consulting-Project Manager/Senior Associate

Responsibilities:

• Freddie Mac: Snr Consultant at Developing Methodologies Engagement to simplify current Methodologies within Freddie Mac. Performed construction of As-Is process flow diagrams by their System, Deliverables and Controls for SDLC Methodology, Infrastructure Methodology, Enhancement and Emergency Methodologies. Analyzed Project Methodologies and Provided Recommendations for Gaps, Waste(Inconsistencies), and Streamlining Opportunities. Created Roadmap for future State of Project Methodologies at Freddie Mac by reducing cycle time and merging processes.
• Confidential IBS-Resource Management Release 1.5: SAP Engagement- Lead Business Analyst/Project Manager working on internal KPMG IBS Implementation for the Resource Management Module. Performed construction of Process Definition Documents, Functional Specification Documents, Test Cases. Lead Business Process Engineering constructing data flows for as-is and to-be interfaces. Interacted with Business to capture in depth requirements for the purposes of GAP Analysis, documenting Business & Functional Requirements and identifying Integration Points as well as determining Interfaces for the to-be process.

Confidential, NYC, NY

Business Analyst

Responsibilities:

• Managed GSAM Demo presentation for Citibank with Equitrak Reporting Application to Senior Management
• Organized and Conducted JAD sessions to allow Citibank clients to communicate their perspectives with Vitech Management and Analysts and resolving any issues/disconnects by coming to an agreement quickly.
• Equitrak application functions included Generating Reports from selections made in Parameter Screen such as Fund Group, Main Fund, Class, Series, Private Contact and Institutional Investor.
• Prepared documentations including Business Requirements Document, Functional Specification Document and Traceability Matrix.
• Managed complex Hedge Fund Transactions including Redemptions, Subscriptions, Transfers, Exchanges for Confirms and Contract Reports .
• Constructed reports including Confirms, Contracts, Cash Flow Reports, Investors Holding Statement and Investor Contact Details
• Worked with Developers from VitechAsia resolving issues for UI Design, Report Calculations and Report Formatting using Crystal Reports.
• Used SnagIT to construct Prototypes, Screenshots for Parameter Screens to Generate Reports as well as constructing Initial Report Prototypes for Developers and Citibank .
• Translated business needs into written business requirements and Functional Design Documents including prototypes, wireframes and clickthroughs.
• Equitrak Application calculated several value Fields such as Unit Net Asset Value, Gross Redemption, Net Value, Penalty Fees, Units as well as the Transfer/Switch Methods.
• Coordinated system deployment with tasks such as QA, UAT roll out by constructing Test Cases/ Test Plans and Issue Logs .

Confidential, Newark, DE

Business Analyst

Responsibilities:

• Coordinated and managed various moves with BOA Call Center/ Confidential merger in relations to Symon Technologies.
• Managed migration of many applications such as Deskview Licenses, Clickfox and IEX as well as migration of Hardware infrastructure including SDA devices, Plasma Boards, Wall Mounts and other requirements.
• Implemented change management with two different Bank structures to create new methodology within CCIQ.
• Interacted with Project Managers and High Level Management on daily occasions to understand and get requirements.
• Interacted with Product Controller in Accounting to understand and gather financial budgeting to create sizing for the requirements and scope document.
• Created sizing for the budget/clarity of the team by working with the Financial Coordinator to forecast hours and project costs.
• Prepared and distributed to higher management weekly as well as monthly Team reports documenting and monitoring the performance of projects executed and upcoming tasks
• Managed the Budget interacting with Symon technologies management and Call Center cost center.
• Prepared Pre-Installed Checklist used for hardware installations via undergoing training from the Bank and Vendor Management.
• Managed Symon interaction with Bank Call Center after Confidential -Symon SME resigned.
• Prepared documentations including Scope Document, PIW (Post Implementation Warranty), HLD/LLD, BRD, WBS, and Bank-Symon vendor Checklists.
• Successfully migrated 4 Hardware installations and 3 Software installations in different locations in the Call Center Environment.
• Led multidisciplinary team of up to 3 to 13 developers, designers, testers working on multiple projects and locations simultaneously
• Used MS Office suite components for project tracking, documentation, and presentation to senior management.
• Delegated Q.A. team members to develop test cases, functional analysis of Hardware implemented, and worked with internal and external clients, and stakeholders to conduct interim project reviews and final project tweaks prior to launch. Obtained multi-level signoff on projects prior to approval.

Confidential, New York, NY

Financial Business Analyst

Responsibilities:

• Initiated walkthroughs and interview with the Subject Matter Experts (SME) and stakeholders to keep track of user requirements.
• Implemented RUP within the different groups involved in the project to configure and develop process, standards and procedures.
• Application adjusted reported net income to improve comparability across sectors and regions.
• Delivered the following artifacts; High quality Business Requirement Documents along with screen mockups and conversion requirements after analyzing artifacts with internal and external customers.
• Prepared business process models and used Visio to create Use Cases and sequence diagrams.
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
• Conducted Requirement analysis and Design Walkthroughs with the designers, developers and management staff.
• Collaborated with developers and internal experts to establish the technical vision and analyzed tradeoffs between usability and performance needs.
• Used MS Office suite components for project tracking, documentation, and presentation to senior management.
• Worked on designing the screens and developing screen shows, and prototyping of the user interface and usability testing using Snag It.
• Involved in designing, reviewing and documenting System Test Plans, Defining Test Procedures and Creating Test Cases on the basis of product release features, client’s requirements and related technical documents.

Confidential, New York, NY

Financial Business Analyst

Responsibilities:

• Developed monthly global error reports for senior management for the purpose of tracking and reducing errors.
• Acted as an interface between the Project Manager and Developers and QA Team on Requirement and Change Requests.
• Contributed to the various aspects of the control framework: Monthly Accounting, Control Self Assessments, Headcount Analysis, and prepared manual entry analysis.
• Developed a real estate strategy for the Rates & FX trading desks and coordinated real estate moves between the major trading desks in Rates.
• Used SQL to generate error reports for drill down analysis on metrics to support global monthly error reports by region and LOB as well as monthly business reviews and key planning milestones for future forecast.
• Analyzed data for different products such as FX, Swaps, Options, Government Trading and Global FXO.
• Analyzed data for various roles such as Sales/Marketing, Ops-Trader Support-P&L and Risk, Finance/Accounting Staff and Settlement and Funding.
• Created the Use Case Model and detailed Use Case from the requirement specifications in Rational Rose.
• Used Rational Requisite Pro for managing the requirements and evaluated the Use Cases from the Rational Rose Models.
• Created Class Diagrams and using MS Visio.
• Prepared the Business Process Model using use case diagrams by studying the system with the end users.
• Coordination of all aspects of the Bear Stearns/JPM moves, including market data, desk top, Lotus Notes, Communications and equipment.
• Developing a move pipeline and a move checklist to make certain that we anticipate change and future needs.
• Met with client groups to determine User Requirements and System Goals.
• Involved in documenting User Requirements Document (URD) and Functional Requirements Document (FRD) and Technical Specification Documents.
• Project tracking and documentation using MS EXCEL, Access, and Word.

Confidential, Mercerville, NJ

Business Analyst

Responsibilities:

• Initiated walkthroughs and interviews with the Subject Matter Experts (SME) and stakeholders to keep track of user requirements.
• Prepared vision document, Business Requirement Document and supporting documents in the inception phase.
• Managed Software Development Life Cycle (SDLC) using waterfall methodology.
• Responsible for defining the scope of the document, gathering business requirements, involved in gap analysis and document them.
• Involved in preparing Use Cases and Business flow diagrams for the applications using UML.
• Generated reports periodically on requirements coverage, project schedules, test metrics and test coverage for managerial decision making and forward planning.
• Responsible for JAD/JRP sessions with users and stakeholders to identify problems, resolve issue and improve the process to ensure a stable and accurate solution.
• Interacted with system architects and developers to finalize application functionality and navigation and update on functional requirement.
• Wrote Use Cases narratives to show how the system works.
• Used MS Visio to create Use Case diagrams.
• Participated in meetings with Developers, Project Managers and Quality Analysts to discuss business requirements, test planning, test cases resource utilization, and defect tracking.
• Extensively interacted with the QA Team in executing the Test Plans, Providing Test Data, Creating Test Cases.