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Business Analyst Resume

Fairfield, IowA

SUMMARY:

  • 5+ years of experience in the IT industry as a Business Analyst with excellent understanding of business and technology.
  • Hands on work experience in Business Intelligence tools such as SAP Business Object, Tableau, Salesforce Administrator and Analytics, SAP Lumira for effective analysis of data and visualization.
  • Expertise in creating reports, dashboard and Visualization of financial data using Tableau and Power BI and SAP Crystal reports.
  • Experience in design, development and implementation of innovative business process and system solutions using the Software Development Life Cycle (SDLC) methodologies like Waterfall, RUP and Agile methodologies.
  • Excellent Business writing skills in writing Business requirements document (BRD’s) Moscow, Use Case specifications, Functional Specifications, Test cases, Test plans, As - Is and To-Be, GAP analysis, Traceability Matrix, Workflows and Unified Modeling Language (UML) diagrams such as Activity diagrams, Collaboration Diagrams, Data Flow Diagrams, Class diagrams and Sequence diagrams in M.S Visio.
  • Experience in creating Use Cases, Activity, Logical, Component and Deployment views to extract business process flows and workflows to help developers understand requirements.
  • Excellent communication with strong analytical and problem-solving skills and capability to interface with stakeholders and facilitating a healthy communication between the client and IT department.

TECHNICAL SKILLS:

BI Tools: SAP Business Object, Tableau(Certified), Power BI, SAP Lumira, SAP Business Objects, Salesforce, JIRA, RUP, HP Quick Test

MS Office: Word, Power Point, Visio, Access, Advance Excel. (VBA, Pivot Tables)

UML Modeling Tools: MS Visio, IBM Rational Rose

SDLC/Methodologies: RUP, Waterfall, AGILE

Project Management: Microsoft Project, JIRA

Database: MS SQL Server, Oracle, MySQL, MS Access

Utilities: MS Share point, MS Outlook, MS Office

Operating Systems: Windows X, Linux, Mac OS X

PROFESSIONAL EXPERIENCE:

Confidential, Fairfield, Iowa

Business Analyst

  • Gathered requirements for Claims application, develop and test corresponding code.
  • Performed business review and facilitated business unit acceptance test.
  • Worked on change control requests to implement system enhancements submitted by various support business units.
  • Involved in designing and execution of User Acceptance Testing (UAT) with Business team.
  • Understand business processes, sub-processes, and related systems used at each level of the insurance process.
  • Performed extensive Gap Analysis between different client channels identifying the functional gap between AS-IS and TO-BE processes.
  • Analyzed business unit trends and benchmarks to suggest how to improve AS-IS processes and develop process enhancements through automation.
  • Facilitated Joint Application Development (JAD) sessions.
  • Performed business continuity planning to minimize system downtime.
  • Communicated with various business units about project progress, usage statistics, and enhancement recommendations.
  • Determined the infrastructure components that are drivers of system performance and investigated the system infrastructure to determine which parts need improvement to support future growth.
  • Supported overall process by which capacity and performance data is captured, reduced and processed at component level for capacity planning business services.
  • Performed statistical studies of data to understand how the evolution of workload affected the infrastructure. This data was used in updating the capacity management plan.
  • Acted as a third-tier production support to IT Operations in identifying and analyzing system performance problems.
  • Presented capacity and performance metrics to senior management on a quarterly basis, which enabled senior management to understand investments necessary to support service levels.
  • Used SQL statements for data validation and reporting.

Confidential

Business Analyst

  • Served as technical analyst, performing technical analysis, soliciting requirements and presentation.
  • Experienced working under very fast pace and tight deadlines.
  • Full Software Development Life Cycle (SDLC) experience including analysis, design and review of business and software requirement specifications.
  • Performed GAP Analysis to define gaps between AS-IS and TO-BE processes.
  • Facilitated JAD sessions to analyze and prioritize competing business needs.
  • Used MS Visio to create Use Case Diagrams, Activity Diagrams, Data Flow Diagrams, and Sequence Diagrams.
  • Created BRD, Vision, scope, wire frames and Functional Specifications.
  • Developed the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications, and product knowledge.
  • Used Test Director to manage testing and defect life cycles, and map requirements to test cases.
  • Performed role of administrator for Test Director.
  • Liaison with customers business unit managers, stakeholders, and functional subject matter experts (SME).
  • Created project charter, scope and schedule.
  • Performed change management system during change requirement.

Confidential

Administrative/Technical Support & Team Leader

  • Held concurrent responsibility for contract negotiations with key vendors, tracking P&L records and tax liabilities, as well as monitoring all inventory, sales, and invoicing.
  • In addition, oversaw an array of administrative work, product marketing, billing, and customer relationship management.
  • Used advanced Microsoft Excel to create pivot tables.
  • Held concurrent responsibility for contract negotiations with key vendors, tracking P&L records and tax liabilities, as well as monitoring all inventory, sales, and invoicing.
  • In addition, oversaw an array of administrative work, product marketing, billing, and customer relationship management.

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