PROFESSIONAL SUMMARY:

• Close to 8 years of experience as a Business Analyst in IT Industry, developed various web based applications with strong knowledge in Software Development Life Cycle methodologies like Agile and Waterfall models.
• Active Member of Project Management Institute and International Institute of Business Analysis
• Proficient in Business Requirement Gathering, Business Process Flow, Functional Process Flow, Business Process Modeling, Business Process Re - engineering, Business Change Management, Transaction Processing, Documenting Enhancement Requests with a keen awareness of developer needs and end-users and able to deal with clients efficiently.
• Conducted Daily Scrum meeting, Planning Sessions, Backlog updates, User Stories updates, Continuous Integration, Continuous Testing
• Documentation in the form of Artifacts and Specs. Created industry standard documents such as BRDs, FSDs, User Stories and Use Case specs.
• Experienced in Scrum Practices like writing good User Stories, Story Slicing, Backlog Grooming, Release Planning, Sprint Planning, Sprint Review and Sprint Retrospective
• Extensive knowledge of project life cycle, project management processes, Change Management, principals, knowledge areas and various project management tools
• Strong understanding of project life cycle and SDLC methodologies including Waterfall and Agile.
• Adept at creating and transforming business requirements into functional requirements and designing business models using UML diagrams - Context, Use Case, Sequence, Activity diagrams, MS Visio.
• Vast experienceconducting and documenting the As-Is/To-Be processes exercises according to the Waterfall methodology, Agile Methodology
• Solid business communication, and presentation skills, created and coordinated with extensive communication networks (facilitation of joint application development) (JAD) sessions and interviews, written correspondence, reports, project status reports, PowerPoint presentations, e-mails).
• Strong experience in Application Design (Prototyping, Screen Mock-ups), wireframes, UI design.
• Considerable knowledge in the analysis, design, and re-engineering of system applications and business processes, using structured system analysis methodologies, placement of business controls, diagramming data and process mapping, applying Unified Modelling Language (UML) diagrams.
• Strong knowledge of SQL, data analysis and data validation using SQL.
• Extensive experience in creating and maintaining source to target Data mapping documents
• Strong documentation and analytical skills, strong problem-solving skills.
• Assist with the development and execution of detailed system and user acceptance test plans, test cases and test scripts for manual and automated testing.
• Created and managed the Business Requirements in HP Quality Center.
• Prioritized and tracked defects using HP Quality Center, Jira. Created user manual/training docs for easy learning of web application.
• Perform responsibilities of developing test scripts by using SOA test tools and responsible for estimating required resource and components for SOA testing
• Writing test cases using Gherkins format for leveraging Automation
• Executed acceptance criteria for epics and stories using the Gherkin domain specific language for both mobile and web platforms.
• Extensive exposure to End-to-End testing, System testing, Regression testing and User Acceptance testing (UAT).

TECHNICAL SKILLS:

Web Technologies: HTML5, CSS3, WordPress

Adobe Products: Photoshop

Databases: SQL Server, Oracle, MySQL

Testing framework: QTP, Win runner and QA Methodologies

MS Office: MS Word, MS Excel, Power point, MS Visio

Business Tools: JIRA, Rational Requisite Pro, HP Quality Center, JD Edwards Enterprise 9.1

PROFESSIONAL EXPERIENCE:

Confidential, St.Louis, MO

Business Analyst

Responsibilities:

• Worked closely with cross functional business units to gain in-depth understanding of business issues; identify, analyze, and translate business needs into functional specifications.
• Responsible for requirements gathering and documentation from end to end process; analyzing, designing, configuring, testing and implementing interactive voice response (IVR)
• Conducting Story boarding sessions for developing user stories related to logical Integration model detailing the flow of information through the various components, including definition of external and internal message contents for IVR based calls
• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams using UML for developing call flows for complex applications including data driven interactions and Contact Center routing of calls
• Have gathered requirements for classifying the Vector Directory Numbers (VDN) based on the services
• Have conducted brainstorming sessions and documented call flows for IVR and the type of queuing required (Multi split queuing, Best service Routing (BSR) and Interflow )
• Have good understanding of Call routing based on Skill groups .
• Refined User Stories to detailed granular level functional requirements. Documenting the cross functional processes in a swim lanes format
• Evaluate and present call flow documents for complex applications including data driven interactionsand Contact Center routing of calls.
• Good understanding of using VoiceXML and other tools in support of IVR product offering
• Managed the productbacklog with userstories through progressive refinement applying business prioritization, solution approach, and technical delivery considerations.
• Implemented Requirement Traceability Matrix (RTM)and Business Requirement Specification Document and verified the functionality coverage.
• Designed process flow diagrams reflecting current and proposed business processes and its functionality.
• Used SharePoint extensively for document management. Analyzed, maintained and updated FAQ knowledge base in SharePoint for better data accuracy and better timely data availability
• Developed SQL Queries to fetch complex data from different tables in remote databases using joins, database links and Bulk collects.
• Performed testing on the Inbound IVR, Outbound IVR and call routing and logged defects into the DM SharePoint and assigned the defects to the designated personnel.
• Regularly interacted with the Testing team for executing the Test Plans, providing Test Data, creating Test Cases, and resolving issues upon detection of bugs and collecting the Test Metrics.

Confidential, Kansas city, KS

Business Analyst

Responsibilities:

• Worked with the Scrum team on a daily basis for sprint related standard activities
• Organized pre-grooming and grooming sessions with team as needed
• Involved in creating user stories and translating them to technical specifications
• Participated in scrum ceremonies- Sprint planning, Sprint review and sprint retro meetings
• Facilitated Joint Application Design (JAD)session as needed, for better understanding of the upstream and downstream process of the business units
• Conducted interviews with key business users to collect requirements and business process information.
• Proactively served as project liaison with project stakeholders for JD Edwards project related to Sales Order, Inventory, Purchasing, and custom development work.
• Captured business needs for enhancing the JDE EnterpriseOne applications to group related business logics
• Captured process requirements for Journal Entry Transactions, Calculating Depreciation, and Sales Order Transactions of business functions.
• Good functional knowledge of Transaction master business functions for custom JD Edwards batch processes.
• Worked on specifications like Interactive program flow and batch program flow processes of Single-Record processingin implementing transaction master business functions
• Facilitated meetings for better understanding of Business function Builder and Business function documentation between onsite/offsite JDE developers, leads and business SME’s for achieving consensus on the requirements
• Analyzed user requirements, attended change request meetings to document changes as per user’s request.
• Used Microsoft Excel and Microsoft Access for Data Analysis and Reporting.
• Asked detailed questions and noted the requirements to understand business rules, business process, businessflow, stakeholders, and follow the SDLC standard of the business in project meeting
• Prepared requirement traceability matrices (RTMs) and managed all components of the business requirements.
• Retrieved Data using SQL queries and did Data Mapping and Data analysis.
• Conducted weekly and monthly meetings to review the business processes and the project progress.
• Defect Detection, logging and Retesting, Preparation of Regression test cases for a module.
• Execution of test cases and scripts without missing any validation in cross browsers preparing smoke test scripts and functional scripts in HPQC in the period of each release
• Attend meetings comprised of business and/or technical representatives to cover test-dependent activities such as requirement verification and prioritization, test scenario identification and general test schedule matters.
• Ensure that test scenarios and scripts are prepared utilizing standard templates and adheres to quality standards and guidelines.
• Designed and implemented basic SQL queries for QA testing and report / data validation. Set up definitions and process for test phases including Product, Integration, System and User Acceptance testing (UAT)
• Helped QA Team in writing test cases, test plans and tested the final application to verify whether all the User Requirements were catered to by the application.
• Created and managed user stories and Product Backlog in JIRA including GUI screen & workflow diagrams
• Coordinated and prioritized outstanding defects and system requests based on business requirements.
• Organized and performed GUI testing, functional and regression testing and support for User Acceptance Testing (UAT).

Confidential, Louisville, KY

Business Analyst

Responsibilities:

• Organized many Joint Application Developments (JAD) sessions and Joint Requirement Planning sessions (JRP), walkthrough, Interviews, Workshops and Rapid Application Development (RAD) sessions with end-user/clients/stake holders and the IT group
• Performed Account Manager activities like effort estimation, resource management, issue/risk analysis, milestone tracking and associated documentation
• Conducted Business Reviews, User Interviews, weekly/ Monthly meetings with Business Users, SME’s
• Gathered requirements from Insurance Users and subject matter experts through Joint Requirement Planning and JAD Sessions, mostly through web and teleconferencing
• Preparation of Test Cases from Requirements. Involved in identifying the data inputs from various source systems depending upon the business requirement in manual as well as automation.
• Defect Detection, logging and Retesting.
• Preparation of Regression test cases for a module and execution of test cases and scripts without missing any validation in cross browsers preparing smoke test scripts and functional scripts in HP QC in the period of each release
• Participation in retro and scrum calls on a regular basis and jotting down MOM.
• Automate Frequently performed tasks and coming new functionalities in QTP
• Working on XML using SoapUI Tool by creating requests (using real and mock services), creating test suites with assertions and creating the policies using XML.
• Validating REST services using the existing policies and invalid policies via inputs.
• Creating applications to track and build the reports of team’s operations.
• Preparation of Regression and smoke test scripts for HP QC and Providing KT to offshore resources and helping in clarifying queries.
• Organizedrequirements gathering work sessions with application users and translated the results into use cases, activity diagrams, web page mock-ups and recommended the system changes on existing applications
• Managed requirements through Requirements Traceability Matrix.
• Analyzed requirements of users from different states compiled them and developed generic requirements to suit the needs of all of them
• Major task included GAP Analysis to determine deltas between existing system and proposed claims processing system to facilitate enhancement

Confidential, NJ

Business Analyst

Responsibilities:

• Involved and worked with Project Manager in planning, scheduling, and controlling projects based on schedules and requirements outlined by the business.
• Responsible for gathering requirements from users, mainly from SME’s.
• Daily involvement with the Waterfall Methodology software development life cycle, documenting and working through systems issues as part of a business analysis team.
• Played a major role in creating BRD, FRD, FSD documents.
• Performed GAP analysis to compare the existing system with the proposed system and documented new requirements and features.
• Functioned as the primary liaison between the operations and the technical team and resolved process issues throughout the project cycle.
• Facilitated numerous Joint Application Development (JAD)sessions utilized for the creation of design documents and system specifications for applications.
• Used MS-Visio to document current work flows, manual processes and end-to-end processing of system interactions
• Developed and executed associated project plans and test scripts for User Acceptance Testing (UAT) and subsequent user training.
• Retrieved Data using SQL queries and did Data Mapping and Data analysis.
• Worked to create Data Mapping Documents and worked with business to write transformation rules through SQL.
• Played a key role in the planning, testing, and implementation of system enhancements and conversions.
• Performed Data Analysis and data manipulation of source data from Oracle Server and other data structures to support the business organization.
• Reviewed the UAT Results to identify defects and enhancement request from the Users.

Confidential, Montpelier, VT

Business Analyst

Responsibilities:

• Worked with Project manager to identify best approach for gathering requirements and estimated project size using UCP analysis.
• Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
• Performed Gap Analysis to identify the deficiencies of the current system and to identify the requirements for the change in the proposed system.
• Prepared Business Requirement Documents (BRDs) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams and data flow diagramsusing UML and Business Process Modeling.
• Created high level End to endbusiness process flow to help facilitate the working sessions with different teams.
• Performed and evaluated the benefits of the new system and generated workflows.
• Facilitated Joint Application Development (JAD) Sessions for communicating and managing expectations, and to discuss the different ways and means for the integration of rational tools with the current system.
• Created and managed project templates, Use Case Project templates, requirement types and traceability relationships in Rational Requisite Pro.
• Collaborate with development architect and the business to develop both high-level and detailed application architecture to meet the business needs.
• Developed and Documented timelines for Project Delivery, and managed Projects and Resources to successful completion.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT).