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Project Management & Business Analyst Resume

San Jose, CA

SUMMARY:

  • Outstanding IT Program Manager / Project Manager / Project Lead, Architect, Business Analyst / IT Analyst & Functional Consultant with experience related to Oracle Applications Implementations / Upgrades for Manufacturing, Distribution & CRM Modules in Oracle Applications 11i & R12
  • Subject matter expert (SME) for assigned domain (or) product
  • Lead and complete large - scale, client-driven projects
  • Defines business issues, data challenges, and solutions to fit user requirements
  • Identifies breakdowns in technology and business processes
  • Communicate with clients and customers to determine their needs or requirements
  • Understand and communicate the direction, structure, and requirements for each project
  • Understand the processes and specifications of each assigned system, Documents and analyze required information and data
  • Familiar with industry concepts, practices, and procedures
  • Able to rely on extensive experience & judgment to plan and accomplish goals
  • Leads and directs the work of others
  • Have wide degree of creativity and latitude
  • Familiar with Agile Methodologies
  • Develop, design, and implement improved business processes or solutions to meet Customer expectation
  • Prepares detailed requirement specifications (functional and non-functional), wire frames, use cases, and business process recommendations
  • Understands the direction, structure, and requirements for each project from business & communicate to development & testing team
  • Assist testing team to define test conditions relevant to the project requirements
  • Contributes in development of complete accurate test plans and testing efforts throughout the duration of the project
  • Effectively communicate risk and system issues to Stakeholders and development team
  • Assists in enforcement of project deadlines and schedules
  • Assist with budgeting and financial status reports
  • Participates in architectural analysis and source to data mapping if required
  • Participates in preparation of training material and leading the class-room session
  • Responsible for coordination and completion of projects & Time Management
  • Oversee all aspects of projects
  • Set deadlines, assigns responsibilities, and monitors and summarizes progress of project.
  • Prepare reports for upper management regarding status of project.
  • Has around 20+ years of total experience.
  • Has 4 ½ years of functional experience in various fields of manufacturing industry like Operations, Projects, Production, Planning, Costing, Purchasing, and Quality Assurance & Accounts.
  • Has around 16+ years of extensive working experience on Oracle in IT Industry specializing in Oracle Applications - Modules like Order Management, Shipping, Advanced Pricing, Inventory, Purchasing, Quoting (Order Capture), Product Configurator, Configurator Developer, Bills of Material, Workflow, Workflow Builder, Manufacturing, Work-in-process, Costing, Engineering, Advanced Supply Chain Planning, Demantra, WMS, Procure-to-pay, Order-to-Cash, Oracle Service Contract, Oracle Install Base, Oracle Contracts Core, Service Fulfillment Manager, System Administration, iProcurement, Oracle Support, iSupport Self-Service, Oracle Service, TeleService / Service Requests / Customer Support, Customer Care, CRM Foundation, UPS Integration, Custom Reports, Business Objects Reports, Sql Navigator, Toad, Shareplex (Quest), EAI (Tibco), Oracle Sales Online, Oracle Incentive Compensation (Sales Compensation), Oracle Field Service, Oracle Customer Support, Oracle iSupport, TCA, Customer Merge using D & B, Data Cleansing, Data fixes, Service Contract (CIBER), Quoting (SCC / CSCC), B2B Orders using XML / EDI (using RosettaNet B2B Standards 2A1, 3A1, 3A4, 3A6), MDM, eGenie, Confidential (Six Sigma), ERP-MDF Mapping, OPUS, Entitlement, Custom tools like SHN, SWIFT, CPI, Mobile Field Service, Field Service, Advanced Scheduling, Depot Repair, Knowledge Management, Email center, Universal Work Queue, Time & Materials, Contact Center, Task manager, Escalation Manager, Assignment Manager, Notes, Scripting, Advanced Inbound & Outbound, Service Partners, Oracle CEMLI & RICE Components, Oracle AR, GL, NGCCRM, Confidential, RAE, AR, GL Financial Summary, Revenue Recognition, QTC/BV
  • Have experience in Custom application like Sales Catalog for CRM, Integration with custom CRM applications like Vcompass, Pivotal, Partners Center, SABA & Siebel and Data Modeling for Sales Catalog, Kintana for Release Management activites, APPWORX for batch releases.
  • Good Functional understanding of Oracle HR, CRM, Financial Modules, iStore & OPM (Oracle Process Manufacturing), Selectica Configurator, Demantra.
  • Well versed with AIM Methodology - BP80, BR100, MD50, MD70, TE40
  • Excellent working experience with tools like SQL, PL/SQL, Toad, OPUS, Visio and Discoverer.
  • Have experience preparing & executing the Project Plan, Cutover document for 11i Upgrade.
  • Excellent Inter-Personal, Hard working & good Communication skills.

TECHNICAL SKILLS:

Tools: Workflow Builder, Toad, Configurator Dev., SQL Loader, Data Load, TOAD, PVCS, SQL Plus, PL/SQL Programming, MS office, MS Projects, Microsoft Visio

Application: Oracle Applications 10.7SC / 11 / 11i / 12

Methodology: Agile, Waterfall, SLDC

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Project Management & Business Analyst

Responsibilities:

  • Prepare Process flows for Confidential using MS Visio.
  • Prepare and updated Confidential for COVC (CVCM) Finance track for MITG Wave1 & Wave2 (CE) release.
  • Prepare test case, schedule for BAT, Functional testing & E2E testing. Uploaded them in QC and tested them.
  • Work closely with IT team & reviewed FSD’s, approved them.
  • Work closely with QACC team and reviewed the test cases, approved them.
  • Test BAT and worked with cross functional, Local teams for MITG releases.
  • Validate Shipped COGS Report, EDW COGS Audit Report, Shipment Analysis Report by Ship set report, Confidential Shipment Analysis by Product Family and BU report, Confidential Logistics SOX Shipment Data Extract report, Confidential Carton Inventory Report, Direct Ship Order Status Report, Cost Summary Report, Verify the Account validation on local system (for USGAAP), Testing COGS Deferral for MITG Countries
  • Understand the processes and specifications of each assigned system, Documents and analyzes required information and data
  • Able to rely on extensive experience & judgment to plan and accomplish goals
  • Develop, design, and implement improved business processes or solutions to meet Client expectation
  • Prepare detail requirement specifications (functional and non-functional), wire frames, use cases, and business process recommendations
  • Understand the direction, structure, and requirements for each project from business & communicate to development & testing team
  • Assist testing team to define test conditions relevant to the project requirements
  • Contribute in development of complete accurate test plans and testing efforts throughout the duration of the project
  • Effectively communicate risk and system issues to Stakeholders and development team
  • Assist in enforcement of project deadlines and schedules
  • Assist with budgeting and financial status reports
  • Participate in preparing training material and lead classroom sessions
  • Responsible for coordination and completion of projects & Time Management
  • Oversee all aspects of projects
  • Set deadlines, assigns responsibilities, and monitors and summarizes progress of project.
  • Prepare reports for upper management regarding status of project.
  • Work on Inventory Accounting, Shipped COGS & Revenue Recognition for Sales Orders from different Countries
  • Work on Inter Company transfers for CE Orders (Country Enablement Orders).
  • Work on Drop Shipped & Direct Shipped for ATO Models, Standalone & Spares.
  • Work on Item Cost (Finished Goods Inventory) & Storage Management.
  • Work on Logistics & on Freight Costs.
  • Work with IT, DEV, Offshore teams and coordinated with them to complete the task.

Confidential, San Jose, CA

Project Management & Business Analyst

Responsibilities:

  • Worked in Revenue Recognition for Non standard deals & Non standard Contracts using Confidential tool.
  • Performed Confidential Analysis for the existing Confidential system and recommend for improvements & customization in NG- Confidential tool.
  • Revenue recognition process consist of Admin setups, Applying Holds, Release holds for Non standard terms for SO’s by applying template / manual adjustments, which are calculated in RAE engine (Revenue accounting engine) and then posted in GL. The changes are captured in Financial summary screens / as excel reports run on demand.
  • Worked in Recon process using Manual adjustments.
  • Prepared Process flows for Confidential using MS Visio.
  • Worked in the process of data migration from Confidential to NGCCRM
  • Prepared regular Status reports for internal team and stakeholder meetings using MS powerpoint.
  • Prepared and updated Confidential for tracks in NG- Confidential .
  • Prepared test case, schedule for BAT test run. Uploaded them in QC and tested them.
  • Worked with IT, DEV, Offshore teams and coordinated with them to complete the task.
  • Liaison between business and technical team to define requirements
  • Define business issues, data challenges, and solutions to fit user requirements
  • Understand the processes and specifications of each assigned system, Documents and analyzes required information and data
  • Able to rely on extensive experience & judgment to plan and accomplish goals
  • Develop, design, and implement improved business processes or solutions to meet Client expectation
  • Prepare detail requirement specifications (functional and non-functional), wire frames, use cases, and business process recommendations
  • Understand the direction, structure, and requirements for each project from business & communicate to development & testing team
  • Assist testing team to define test conditions relevant to the project requirements
  • Contribute in development of complete accurate test plans and testing efforts throughout the duration of the project
  • Effectively communicate risk and system issues to Stakeholders and development team
  • Assists in enforcement of project deadlines and schedules
  • Assist with budgeting and financial status reports
  • Participate in preparing training material and lead classroom sessions
  • Responsible for coordination and completion of projects & Time Management
  • Oversee all aspects of projects
  • Set deadlines, assigns responsibilities, and monitors and summarizes progress of project.
  • Prepare reports for upper management regarding status of project.
  • Provided Knowledge transfer to new folks who joined the team.
  • Worked and provided inputs for different finance reports.
  • Provided Training on NG- Confidential (Nextgen)
  • Prepared training documents and other KT documents.

Confidential, San Jose, CA

Project Management & Business Analyst

Responsibilities:

  • Worked on Data Governance for Item Hub (for all tracks - Products, Pricing, Service, B2B). Involved in Preparing Confidential, doing Internal / external reviews with different teams, getting sign-off, Preparing BAT test cases, review them with teams, doing BAT, Integration, E2E testing and then work with Stakeholders for approvals. This involves identifying the data flow, data quality, sync timing and data governing Methodology.
  • Worked in Confidential process (SIX SIGMA) and process flow diagrams for Confidential track for ERP Hierarchy Management (BG-TG-BU-PF-PT-PSG)
  • Did ERP-MDF mapping for PID’s (Item) created in OPUS / eGenie. MDF is Marketing database whether they maintain different PID name compared to ERP PID’s used for Ordering & Servicing. Mapping helps to combine both Marketing and Ordering database.
  • Prepare regular Status reports for internal team and stakeholder meetings using MS powerpoint.
  • Worked on Confidential Cash Rover project and testing of data migration from IH to QTC & vice versa.
  • Worked with Confidential Capital team for data load from IH to Confidential capital database. This involved data mapping and validations.
  • Worked with B2B team to create and send 2A1 Item Catalog to Disti / Customers. This involved data extract from QTC (for Pricing) and dimension, weight extract from SJPROD (CVCM) to send this extract. Did the data mapping, Confidential, Confidential, error validations, error message and also Bootstraps (for Price list, PF & Service GSP)
  • Understand the direction, structure, and requirements for each project from business & communicate to development & testing team

Confidential, San Jose, CA

Business / IT Analyst

Responsibilities:

  • Studied the complete Business Process flows & recommending for new changes, Enhancements in the B2B areas.
  • Captured external Purchase orders using B2B & created Quotes in CSCC & CM.
  • Prepared Business Requirement document ( Confidential ) & Functional document ( Confidential ) to integrate with new tool SCC / CSCC 2.0 (Quote Management) from external Customers using B2B XML Rosetta Net B2B Standards 3A1, 3A4, 6A1, 6A2 Requests & Responses.
  • Prepared error messages based on Validations found.
  • Did Business Process flows & recommending for new changes, Enhancements for Confidential International project (for legal notifications in UK).
  • Preparing Business Requirement document ( Confidential ) & Functional document ( Confidential ) for the
  • Prepared error messages based on Validations found.

Confidential, CA

Oracle Architect

Responsibilities:

  • Worked on Revenue Recognition Report (based on Clients requirements)
  • Was responsible for gathering requirements, prepare functional document & do user testing for the report.
  • Did data validation for the report.

Confidential, MA

Oracle Architect

Responsibilities:

  • Prepared Proof of Concept ( Confidential ) & performed demo in Oracle Service modules. Customer is using Clarify and would like to migrate to Oracle.
  • Was responsible for gathering requirements, configure, develop, Test & Support service modules as per expected standards in 11.5.10.
  • Worked closely with Functional & Technical teams (while implementing, testing & providing support)
  • Did data setups for Confidential .
  • Conduced Confidential for Global team members
  • Walk through the complete support process (like Advance exchange, exchange, repair & return etc) from creating Service Contracts, getting information to Install base, entering Extended warranties from Orders, entering Service Request, Tasks, allocation, assignment to service engineer, complete service cycle, depot repair, ordering materials for replacement.
  • Handover to Sales team after conducting Confidential . Now sales team is working with the Client to get the project.

Confidential, CA

Project Manager

Responsibilities:

  • Prepared Road map & Project Plan for R12 support Project.
  • Prepared Support methodology & implemented process to stabilize oracle (since we have lots of issues with R12). This includes standard Approval process from Business at every stage.
  • Coordinated with Functional team & gave many presentations in every area to educate Client on Oracle R12.
  • Was responsible for gathering requirements, configure, develop, Implement, Test & Support R12 as per expected standards.
  • Worked with testing team to prepare test cycle, test case & test data (for both positive & negative testing).
  • Conducted UAT for users while doing data cleansing in every area (like Responsibility, Taxes, Employee, Supplier, Location, Fixed Assets)
  • Help Business in reconciling Fixed Assets.
  • Worked with the Technical team & helped them to fix Agile-Oracle interface issues. We need to work with the development in India & testing team in US.

Confidential, Santa Clara, CA

Sr. Business / Functional Analyst

Responsibilities:

  • Responsible for Knowledge transfer for the whole ITR Support team.
  • Prepare KT Methodology after going through BP80 (Business process), BR100 (setups), MD50 (Functional Document), MD70 (Technical document), TE40 (test cases) documents (AIM methodology)
  • Worked in all the following Modules: Oracle iSupport, Teleservice, Mobile Field Service, Field Service, Advanced Scheduling, Depot Repair, Knowledge Management, Email center, Universal Work Queue, Time & Materials, Contact Center, Task manager, Escalation Manager, Assignment Manager, Notes, Scripting, Advanced Inbound & Outbound, Service Contracts, Install base, Service Partners.
  • Worked closely with Business team & understood the requirements in details.
  • Worked closely with Functional & Technical implementation teams and understood the setup / configuration process, Oracle CEMLI (Customizations, Extensions, Modification, Localization & Integrations) & RICE (Reports, Interfaces, Customizations & Extensions) Components of the Project.
  • Prepared Shadow process among teams & organized Internal KT sessions (recorded all sessions so they are available for Internal KT training)..
  • Interact with Technical Implementation team to understand on Extensions, Customizations & Reports.
  • Responsible for Knowledge transfer for the whole ITR Support team.
  • Prepare KT Methodology for Release & Batching activities.
  • Worked as Lead for the batching activities to the programs from Development to PROD.
  • Worked in the following areas: Batches, Releases (in setups, code migrations, customizations, reports & responsibilities).
  • Worked in Kintana tool for release activities for code migrations.
  • Worked in APPWORX for batches.

Confidential, San Jose, CA

Business / IT Analyst - Entitlement

Environment: Oracle Service Entitlement, SHN, SWIFT & CPI tools.

Responsibilities:

  • Prepared Functional document ( Confidential ) with inputs from Confidential for Service Entitlement & other custom tools like SHN (Special Handling Notes), SWIFT & CPI for the Confidential project.
  • Did Confidential analysis for Confidential merge (from CBS Entitlement perspective) and recommended solutions for OOB (Oracle’s Out of Box solutions) for Confidential Project.

Confidential, San Jose, CA

Business / IT Analyst

Responsibilities:

  • Prepared Technical Design document ( Confidential ) with inputs from Confidential & Functional document ( Confidential ) for Service level selectors.
  • Interacted with Off-shore team during development process
  • Worked on Open issues raised during implementation process.
  • Captured external Purchase orders using B2B & created Quotes in CSCC 2.0.
  • Prepared Business Requirement document ( Confidential ) & Functional document ( Confidential ) to integrate with new tool SCC / CSCC 2.0 (Quote Management) from external Customers using B2B XML Rosetta Net B2B Standards 3A1, 3A4, 3A6 Requests & Responses.
  • Prepared error messages based on Validations found.
  • Performing Confidential Analysis for the existing system and recommend for improvements & customization.
  • Preparing Business Requirement document ( Confidential ) & Functional document ( Confidential ) for the new tool SCC / CSCC 2.0 (Quote Management).
  • Prepared Process flow using Visio.
  • Worked with Business to identify validations needed.
  • Reviewed the Test cases which were prepared by the testing team & signed-off them based on the Business requirements.

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