PROFESSIONAL EXPERIENCE:
Confidential, New Haven, CT
Business Analyst Consultant
Responsibilities:
- Created test scripts for new single premium annuity product
- Created requirements documents and report mockups for new document scanning workflow
- Created flowcharts documenting current servicing general agent reassignment process
Confidential, Hartford, CT
Business Analyst Consultant
Responsibilities:
- Defined stakeholder business requirements for major data integration project
- Conducted requirement walkthrough meetings with team members and stakeholders, ensuring requirements were complete and understood
- Created business process maps and use cases to enhance and clarify business requirements
- Worked collaboratively with offsite vendor to ensure requirements were translated to desired solutions
- Demonstrated team orientation by volunteering to take on additional tasks
- Used communication and interpersonal skills to negotiate tense discussions
Confidential, Hartford, CT
Quality Assurance Consultant
Responsibilities:
- Wrote and updated business requirements for Learning & Development Nominations system for Confidential drug company
- Wrote business requirements for mobile version of employee commendation site for Confidential
- Discovered over 100 defects in process mapping software used by New York Federal Reserve, increasing stability and customer satisfaction.
- Revised and expanded software manual over 250%, enhancing clarity and accuracy.
- Tested merger synergies tracking tool for Fortune 100 pharmaceutical company.
- Created & reviewed pages, added & configured web parts, content and links for SharePoint sites as part of Confidential eRoom to SharePoint conversion and IP Portal enhancement projects.
- Developed, updated SharePoint templates, workflow features, and associated functionality for clients’ SharePoint portals hosted in SharePoint.
- Used Photoshop to resize and crop images for SharePoint sites
- Created training documentation and provided 1 - 1 SharePoint training for Confidential users.
- Managed quality testing for small business websites built in Microsoft SharePoint.
- Created business process map for a corporate gifts compliance wizard on Confidential intranet
Confidential, Springfield, MA
Quality Assurance Consultant
Responsibilities:
- Developed and executed user acceptance and regression test plans for Confidential and Confidential systems increasing quality and system integrity, using Quality Center for tracking and communication.
- Self taught Fixed Annuity System & executed tax withholding test plan, increasing agility and decreasing costs.
Confidential, Hartford, CT
Quality Manager
Responsibilities:
- Coordinated content, testing and delivery of updates to retirement product administration system for Confidential Life Insurance using iterative SDLC.
- Developed and executed test cases to test web based software for Confidential ’s legal department.
- Constructed and executed test cases with Excel for new annuity and mutual fund administration product.
- Managed QA for websites built for small and medium sized companies.
- Created new business process map for retirement product.
- Trained new employees in testing procedures.
Confidential, Windsor, CT
Business Analyst Consultant
Responsibilities:
- Gathered requirements for data feeds between accounting and disbursements systems.
- Developed/executed business requirements and test plans for new 403(b)7 product on mainframe disbursement system.
- Documented defects and coordinated resolutions with developers and BA’s.
Confidential, Hartford, CT
Business Analyst Consultant
Responsibilities:
- Created and executed test plans for Confidential platform move.
- Designed shift coverage plan for dry run weekends testing Confidential platform move.
- Wrote business requirements and testing strategy for Confidential fund recapture project.
Confidential, Windsor, CT
Business Analyst Consultant
Responsibilities:
- Used Crystal Reports to validate General Ledger test data for financial application platform move
- Created and executed test cases for General Ledger changes.
- Constructed and executed test cases for automated report delivery system.
Confidential, Hartford, CT
Test Coordinator / Business Systems Analyst
Responsibilities:
- Coordinated BA and QA work for new variable annuity products.
- Coordinated QA work for RPS system software upgrade.
- Coded tables, documented procedures and trained analysts in use of RPS for 4 annuity products.
- Developed, executed test plans for web interface automating exchanges on Confidential system.
- Supported new business and post issue departments through documenting and reporting issues to CSC, testing suggested solutions for Confidential and RPS.
- Integrated TestDirector into BA / QA processes to link requirements to testing and reporting for Confidential & RPS enhancements and support issues.
- Led numerous department meetings and vendor conference calls.
Confidential, Hartford, CT
Annuity Underwriter
Responsibilities:
- Evaluated annuity applications and supplementary forms for accuracy and compliance.
- Reported and resolved licensing and requirements issues with writing agents.
- Processed annuity contracts and applied payments for 5 annuity products.
Confidential, Simsbury, CT
Actuarial Intern
Responsibilities:
- Created a Lotus macro to automate outstanding and unearned premium calculations, increasing efficiency.
- Automated data input for monthly reports, saving time and increasing accuracy.
- Restructured a Lotus macro to calculate reinvestment income, revitalizing an obsolete program.