PROFESSIONAL EXPERIENCE:

Confidential, New Haven, CT

Business Analyst Consultant

Responsibilities:

• Created test scripts for new single premium annuity product
• Created requirements documents and report mockups for new document scanning workflow
• Created flowcharts documenting current servicing general agent reassignment process

Confidential, Hartford, CT

Business Analyst Consultant

Responsibilities:

• Defined stakeholder business requirements for major data integration project
• Conducted requirement walkthrough meetings with team members and stakeholders, ensuring requirements were complete and understood
• Created business process maps and use cases to enhance and clarify business requirements
• Worked collaboratively with offsite vendor to ensure requirements were translated to desired solutions
• Demonstrated team orientation by volunteering to take on additional tasks
• Used communication and interpersonal skills to negotiate tense discussions

Confidential, Hartford, CT

Quality Assurance Consultant

Responsibilities:

• Wrote and updated business requirements for Learning & Development Nominations system for Confidential drug company
• Wrote business requirements for mobile version of employee commendation site for Confidential
• Discovered over 100 defects in process mapping software used by New York Federal Reserve, increasing stability and customer satisfaction.
• Revised and expanded software manual over 250%, enhancing clarity and accuracy.
• Tested merger synergies tracking tool for Fortune 100 pharmaceutical company.
• Created & reviewed pages, added & configured web parts, content and links for SharePoint sites as part of Confidential eRoom to SharePoint conversion and IP Portal enhancement projects.
• Developed, updated SharePoint templates, workflow features, and associated functionality for clients’ SharePoint portals hosted in SharePoint.
• Used Photoshop to resize and crop images for SharePoint sites
• Created training documentation and provided 1 - 1 SharePoint training for Confidential users.
• Managed quality testing for small business websites built in Microsoft SharePoint.
• Created business process map for a corporate gifts compliance wizard on Confidential intranet

Confidential, Springfield, MA

Quality Assurance Consultant

Responsibilities:

• Developed and executed user acceptance and regression test plans for Confidential and Confidential systems increasing quality and system integrity, using Quality Center for tracking and communication.
• Self taught Fixed Annuity System & executed tax withholding test plan, increasing agility and decreasing costs.

Confidential, Hartford, CT

Quality Manager

Responsibilities:

• Coordinated content, testing and delivery of updates to retirement product administration system for Confidential Life Insurance using iterative SDLC.
• Developed and executed test cases to test web based software for Confidential ’s legal department.
• Constructed and executed test cases with Excel for new annuity and mutual fund administration product.
• Managed QA for websites built for small and medium sized companies.
• Created new business process map for retirement product.
• Trained new employees in testing procedures.

Confidential, Windsor, CT

Business Analyst Consultant

Responsibilities:

• Gathered requirements for data feeds between accounting and disbursements systems.
• Developed/executed business requirements and test plans for new 403(b)7 product on mainframe disbursement system.
• Documented defects and coordinated resolutions with developers and BA’s.

Confidential, Hartford, CT

Business Analyst Consultant

Responsibilities:

• Created and executed test plans for Confidential platform move.
• Designed shift coverage plan for dry run weekends testing Confidential platform move.
• Wrote business requirements and testing strategy for Confidential fund recapture project.

Confidential, Windsor, CT

Business Analyst Consultant

Responsibilities:

• Used Crystal Reports to validate General Ledger test data for financial application platform move
• Created and executed test cases for General Ledger changes.
• Constructed and executed test cases for automated report delivery system.

Confidential, Hartford, CT

Test Coordinator / Business Systems Analyst

Responsibilities:

• Coordinated BA and QA work for new variable annuity products.
• Coordinated QA work for RPS system software upgrade.
• Coded tables, documented procedures and trained analysts in use of RPS for 4 annuity products.
• Developed, executed test plans for web interface automating exchanges on Confidential system.
• Supported new business and post issue departments through documenting and reporting issues to CSC, testing suggested solutions for Confidential and RPS.
• Integrated TestDirector into BA / QA processes to link requirements to testing and reporting for Confidential & RPS enhancements and support issues.
• Led numerous department meetings and vendor conference calls.

Confidential, Hartford, CT

Annuity Underwriter

Responsibilities:

• Evaluated annuity applications and supplementary forms for accuracy and compliance.
• Reported and resolved licensing and requirements issues with writing agents.
• Processed annuity contracts and applied payments for 5 annuity products.

Confidential, Simsbury, CT

Actuarial Intern

Responsibilities:

• Created a Lotus macro to automate outstanding and unearned premium calculations, increasing efficiency.
• Automated data input for monthly reports, saving time and increasing accuracy.
• Restructured a Lotus macro to calculate reinvestment income, revitalizing an obsolete program.