We provide IT Staff Augmentation Services!

Sr. Business Systems Analyst/ Scrum Master Resume

Boston, MassachusettS


  • 8+ years of experience as a Business Systems Analyst and Scrum Master, working closely with business users, developers and subject matter experts through all phases of the SDLC. Proficient at working in the Banking and Finance companies. Experienced in working with clients to implement requirements and in providing team leadership for development support teams comprising company as well as client. Excellent work ethics and analytical skills coupled with excellent written, communication, and interpersonal skills describing a committed team player and an individual
  • \contributor too.
  • Innately talented in leveraging and automating technology to eliminate inefficiencies and to optimize the use of available resources. Expertise in concisely decomposing business requirements into functional requirements & business rules, developing Use Cases using UML methodology and preparing test plans and test cases, project charter and implemented UAT testing.
  • Proven ability to work in an extremely fast paced environment, and perform at high standards with limited supervision, including ability to manage project teams located across multiple delivery sites.
  • Proficient in SMART requirement gathering, performing appropriate analysis and business processes management with a strong knowledge of System Development Life Cycle (SDLC) using Waterfall, and Scrum methodologies.
  • Excellent Business writing skills, including extensive writing of Business Requirements Document (BRD), Functional Requirements Document (FRD), Non - Functional Requirements Document (NFRD) and System Requirements Specification (SRS).
  • Excellent customer facing skills, and experienced in meeting with customers for gathering requirement utilizing methods such as interviews, questionnaires, surveys, and Document Analysis.
  • Proficient in creating mock-up screens, prototype and dynamic UI with HTML, MS Visio, and OmniGraffle.
  • Evaluated change requests by performing impact analysis on the triple constraints - time, cost, scope.
  • Proficient in tightly coupled architecture, loosely coupled architecture (including SOA), web services and web methods. Skilled with the BPMN process.
  • Comprehensive understanding of Web-Services (and their documentation) using XML, WSDL and UDDI, using Three-Tier Architecture and Service Oriented Architecture (SOA).
  • Exposure to Client-side, and Server-side validations for request and responses of web methods to web services to assist the development team.
  • Acquired good understanding of AWS. Well versed with GAP and Risk Analysis.
  • Significant experience in reviewing Test Procedures and creating Test Cases, Test Scripts and Test plans for Manual Tests. Made sure the test environment is available.
  • Helped in doing Regression testing, and Functional Testing for the feature developed.
  • Experience in Hadoop Architecture and ecosystem
  • Extensive knowledge in data collection, analysis and evaluation, analytical problem solving, decision making and interpersonal skill with ability to interact and understand among different individuals at all levels of the project.
  • Experience in using SharePoint to share, manage, import and export documents for future references of project.
  • Excellent analytical, problem solving and communication skills, dedicated & self-motivated, proven leadership capabilities, time management and interpersonal skills, benefitting the organization as a whole.
  • Engaged in scripting of business logic in the web methods of Web services. Created an artifact of the Web Service Level Agreement (SLA) document through XML.
  • Facilitated scrum ceremonies such as Product Backlog meeting, Daily Scrum meetings, Sprint Planning meeting, Sprint Review meeting and Retrospective meeting and extensive knowledge in maintaining Product backlog, Burn down chart and Team Velocity using Rally.
  • Scrum Master Accredited Certification from International Scrum Institute. Good Knowledge of SAFe methodology.
  • Used SOA techniques to define the systems in order to depict the exchange of data.


SDLC: Waterfall, Waterfall Scrum Hybrid, Agile, Scrum, SAFe

Modeling tools: MS Visio, Balsamiq, Tableau, OmniGraffle

Business Analysis tools: VersionOne, CA Agile, Jira, HP ALM

Operating Systems: Windows, MacOS

Data Warehousing: Data Modelling, Data Marts, OLTP, OLAP, Snowflake Schema, Star Fish schema, Apache Hive

Project Management tools: MS Project, MS SharePoint Server, Confluence

Languages: HTML, CSS, MySQL, Python, C#, AJAX

Web Technology: XML, SOAP, Web Services

Defect Tracking Tools: HP ALM 11.0, Bugzilla, VersionOne/Bugzilla

Testing Tools: Selenium, HP UFT, Microsoft Test Manager 2013, Cucumber

Documentation: Adobe Acrobat DC, MS Word, MS Project, MS SharePoint, MS Outlook

Security: Apache Metron, Apache, Kerberos, LDAP, Apache Knox, Apache Ranger, Apache Atlas


ETL: Informatica, AWS Kinesis Firehose, Apache Nifi, Apache Spark

Databases: AWS Redshift, AWS dynamoDB, MySQL, Oracle 11g R2, Apache Hive, Apache Hbase

BI Tools: Tableau, Crystal Reports, Google Analytics, SPSS, SFDC, Adobe Analytics, R

Hadoop Tools: Ambari, Kafka, Zookeeper, Zeppelin, Sqoop, Oozie


Confidential, Boston, Massachusetts

Sr. Business Systems Analyst/ Scrum Master

Roles and Responsibilities:

  • Gathered and developed requirements using semi-structured informal interviews, document analysis, requirements workshops, and surveys.
  • Helped Project Manager in preparing Cost benefit analysis, and conducted GAP Analysis
  • Interacted with business owners to identify business system needs, evaluated solutions for business problems and proposed methods to increase efficiency and provide feasible solution to the project
  • Supported project managers with scheduling, reporting, and other project control activities
  • Maintained artifacts such as BRD, FRD, and SRS; and got approval of it before moving to development phase
  • Created Business rules for the IAM policies to give access depending on the departments and participated actively in the documentation of IAM policies
  • Created Use Case Diagrams and Activity Diagrams using MS Visio
  • Conducted Scrum Workshops to familiarize the team with Scrum as a concept and process skeleton. Also, conducted User Story Writing Sessions to decompose BRD into User Stories and determine Acceptance Criteria for Potentially Shippable Product Output
  • Created Business rules for the IAM policies to give access depending on the departments and participated actively in the documentation of IAM policies
  • Conveyed requirements to the team with the help of UML diagrams
  • Created Use Case Diagrams and Activity Diagrams using MS Visio.
  • Maintained Kanban board to keep a track of the progress of the project
  • Facilitated the product backlog grooming and helped the Product Owner in grooming the backlog.
  • Managed the cross functional teams and planned all the vital aspects. Facilitated the sprint retrospectives by various techniques such as Start-Stop-Continue and Ignition-Accelerate-Break.
  • Assisted the product owner in prioritizing and estimating Product Backlog Items (PBIs) to pick Sprint tasks by incorporating suggestions from cross-functional IT teams.
  • Facilitated, conducted and established agendas for Sprint Ceremonies (Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective and Backlog Refinement).
  • Tracked and improved efficiency and Team Velocity using Sprint Burn-Down Chart and Release Burn-Down Chart. Also, strategically handled requirement churn
  • Assisted product owner in Sprint Review meetings by facilitating product demos and backtracking them to the requirements to determine when it is DONE and shippable.
  • Developed data flow diagrams, illustrating the flow of data from the sources to Amazon Redshift
  • Performed Data Analysis on generating canned as well as Ad-Hoc reports and Data Mapping activities for the reports using Amazon Quicksight.
  • Handled the onsite and offshore location teams.
  • Acted as the gatekeeper for all the defects in the testing phase, logged and analyzed defects using HP-QC
  • Assisted creation of Test Plans, Test Scenarios, Test Cases and created Requirement Traceability Matrices. Conducted User Acceptance Training (UAT) and actively participated and facilitated testing of the system during Smoke Testing, Black Box Testing and Regression Testing.

Environment: Waterfall-Scrum Hybrid, MS Visio, JIRA 5.2, MS Office 2007 (MS Word, MS Excel, MS PowerPoint), Wireframes, HP QC 11.0, UML, AWS Lambda, AWS DynamoDB, AWS Redshift, JAVA, JavaScript, AJAX, ETL, MS Project, HTML, Web Services, SOA, XML

Confidential, Bakersfield, California

Business Systems Analyst/Scrum Master


  • Conducted walkthrough with project stakeholders to verify the accuracy of the requirements
  • Conducted GAP analysis to understand the requirements
  • Conducted elicitation techniques like surveys/questionnaires, brainstorming, client interviewing and document analysis, impact analysis and conducted JAD Sessions with various stakeholders.
  • Was responsible for creating and reviewing process flows, business requirements, functional requirements, project schedules, documentation and test plans
  • Created Use Case Diagrams, and Activity Diagrams using UML modeling tool called OmniGraffle
  • Worked with Development teams in creating wireframes and mock up diagrams
  • Created various types of reports/sub-reports and cross tab reports with bar chart, pie chart and line-chart graph representation reports using Crystal Reports. Participated actively in the interaction of UX, RESTful APIs
  • Used UDDI to identify and study relevant web services and web methods required for the application
  • Documented sample requests, depicting the format of the calls to and from the web service
  • Analyzed business requirements and created business rules for client side validations
  • Organized and facilitated sprint planning, user story writing sessions, reviews, retrospectives, demos
  • Facilitated the process of orchestration by providing process flow diagram in order to automate the business process. Made sure that the new regulation is followed for the Traditional and Roth IRAs
  • Designed the Test Plan and Test Cases for the processes. Made sure that the ERISA act was followed
  • Responsible for helping write the user manuals. Also created artifacts like BRD, FRD, and SRS
  • Tracked the progress of the project using Rally and continuously monitoring of scope creep at all stages
  • Acted as a gatekeeper for all the defects in the testing phase, logged and analyzed defects using HP-ALM
  • Organized Triage calls to resolve conflicts as well as to work out defects identified in testing
  • Maintained artifacts such as Sprint burn down, Product burn down chart, and defect logs, which in turn assisted in velocity and capacity calculation for superior planning of upcoming sprints
  • Scripted business rules for the web service, and assisted in drafting agreements for various web methods in XML
  • Worked with the product owner and development team in deciding and negotiating the definition of done and acceptance criteria for Potentially Shippable Product Increment (PSPI)
  • Acted as a liaison between the technical staff and the users (staff and management). Also, was responsible for communications between Project Team and other related departments
  • Conducted functional walkthroughs, User Acceptance Testing (UAT) sessions, and supervised the development of User Manuals for customers

Environment: Scrum, MS Word, MS SharePoint, MS Excel, MS Visio, Tableau, OmniGraffle, XML, HTML, UML, HP-ALM, MS Power Point, SQL, CA Agile

Confidential, O’Fallon, Missouri

Sr. Business Systems Analyst


  • Coached the stakeholders regarding the Agile practices.
  • Mentored the team and helped in forging a strong relationship.
  • Conducted requirement analysis by carrying out GAP Analysis
  • Gathered business requirements using appropriate elicitation techniques like user observation, brainstorming, client interviewing and document analysis and JAD Sessions
  • Evangelized the benefits of Scrum to ensure its smooth adoption and tracked velocity and sprint progress
  • Managed stakeholder expectations, status, risks, issues, and created product release plan
  • Handled issues/ risks proactively and worked with the Senior Management Teams to deliver the project
  • Created Project initiation document (PID) and established Requirements traceability Matrix (RTM) using Rational Requisite Pro to trace the completeness of requirements
  • Provided technical support for Sprint Cycles and testing with VersionOne tool
  • Created UML diagrams to convey the requirements to the team members.
  • Effectively conveyed weekly project status, burndown charts to the stakeholders.
  • Conducted Sprint planning and retrospective activities through Adobe Connect
  • Conducted coaching sessions regarding Agile development methods
  • Participated and hosted meetings, technical discussion, reviews and release planning
  • Working knowledge of data center environments in one or more of the core operating technologies: server, storage, network, database management, system management, DR/BCP best practices) - strong “end to end” understanding of data center operations
  • Resolved impediments by coordinating and collaborating with the cross-functional teams.
  • Helped prioritize user stories using Planning Poker technique and used Scrum related tools such as Version One to document and visualize stories, tasks and measure performance through burndown charts/velocity charts
  • Created functional and non- functional requirement documents and technical specification documents for the Hadoop environment
  • Understood all the Hadoop architecture and drove all the meetings
  • Conducted safety check to make sure that my team is feeling safe for the retrospectives
  • Aided in data profiling by examining the source data
  • Performed data mappings so as to map the source data to the destination data
  • Developed Use Case Diagrams to identify the users involved. Created Activity diagrams and Sequence diagrams to depict the process flows
  • Experienced with NOSQL database
  • Loaded and transformed large sets of structured, semi structured and unstructured data
  • Coordinated cluster services through Zookeeper
  • Exported the analyzed data to the relational databases using Sqoop for visualization and to generate reports for the BI team
  • Fabricated conceptual and logical ER diagrams for the database. Created data dictionary for the data models.
  • Involved with data analysts during the ETL operations in identifying the source files/databases from OLTP systems. Implemented the transformation logic in order to achieve data uniformity
  • Performed SQL Stored Procedures for complex queries
  • Provided Knowledge Transfer to the team. Coached my team members (one-to-one), if they were stuck anywhere
  • Displayed information using Information radiators
  • Guide the stakeholders in performing UAT(User Acceptance Testing)

Environment: Scrum, Version One, Oracle, HTML5, Tableau, MS Excel Ideaboardz, Server Services, Informatica PowerCenter v9.1, SQL, Microsoft Test Manager, Adobe Connect, MS Office Suite, LDAP, Kerberos, Knox, Ranger, Atlas, Hive, Spark, Pig, Oozie, Zookeeper, Zeppelin, Sqoop, Kaka, Nifi


Sr. Business Analyst

Roles and Responsibilities:

  • Interacted with the customers and internal stakeholders to gather user requirements and their expectations from the system.
  • Involved in analyzing Business Requirements and developing System Specifications.
  • Analyzed monthly/quarterly performance against plans and forecast and recommended corrective actions.
  • Did rigorous load testing using Load Runner.
  • Assessed business priorities, and advised business units on risks and Cost-Benefit analysis.
  • Used Rational Rose to generate various UML Diagrams.
  • Organized cross training of team members and users to become more responsive.
  • Participated in the development and preparation of the Test Plan with the testing team as well as ensuring testability, reliability, usability, maintainability and performance of the application.
  • Involved in incident reporting and change and configuration management procedures using Clear Case.
  • Ensured that the modifications suggested by the users were incorporated into the application.
  • Formed a bridge between the Project Manager and different teams with effective presentations.
  • Conducted User Acceptance Testing (UAT)

Environment: Waterfall, MS Office Suite, XML, MS Visio, MS Excel, UML, Clear Case, Share Point 2007, SQL Server, Mockup Screens, Crystal Reports


Junior Business Analyst


  • Extracted the business requirements keeping in mind their need for the application and developed the BRD
  • Interacted with numerous internal groups and formed productive and positive working relationships with staff with varying technical and business backgrounds and skill levels across the organization.
  • Used business process modelling techniques for reengineering
  • Involved in the back-office operations using data from Pantaloons
  • Facilitated a JAD session with the Architects, QAs and Developers to recognize the dependencies of the project and formulate the various business rules for the application
  • Helped create artifacts and defined milestones and iteration plans for inception and elaboration phases
  • Assisted in testing the application whether all the user requirements were catered by the application

Environment: Waterfall, MS Office Suite, .NET, XML, MS Visio, MS Excel, UML, SharePoint 2007, Tableau, Mockup Screens, Crystal Reports


Quality Analyst

Roles and Responsibilities:

  • GAP analysis was conducted to analyze the requirements conditions
  • Framed business rules for CRM tool on ExactTarget framework
  • Produced, maintained and communicated project status report and deliverables with teams
  • Tracked defects in JIRA found at various software release phases and developed negative test data as well as updated regression test suite to check the impact of new changes on the previous data
  • Planned automated regression test scripts in HP QTP
  • Extensively involved in coming up with test specifications, test cases and test manuals
  • Validating the Web Service responses using SOAPUI
  • Providing fault analysis results to the appropriate team and assigning the defect to teams for research
  • Handled end-to-end testing and integration for the web application

Environment: Waterfall, MS Office Suite, JIRA, Microsoft Visio, SOAPUI, Microsoft Project, SQL, JAVA, DB@ databases, Selenium, HP QTP, Firefox

Hire Now