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Senior Business Analyst And Qa Manager Resume


  • I have been working in the field of IT for the past 10+years as a Business and System Analyst (Functional) and Quality Assurance (QA) Lead. I am very passionate about my work, which has helped me throughout my career to accomplish many challenging tasks. I have helped companies in Business Process Improvement, Quality Analysis Testing and Implementation, driving the projects from road of ambiguity to clarity. I possess the quality to lead and also be a solid team player at the same time with my focus being toward the betterment of business
  • 10+ years of experience in BSA, business process analysis, business requirements modeling and Quality Assurance (QA) in diverse business domains of Healthcare, Telecom and Marketing & Research
  • Extensive experience in gathering and understanding business requirements, communicating effectively with Stakeholders, SME's, Tech Leads and Business Users.
  • Experienced Joint Application Design (JAD) facilitator and meetings coordinator/moderator with excellent interpersonal and conflict resolution skills.
  • Expertise includes project planning, risks and issues analysis and mitigation, business requirements elicitation, budget management and literature and communication strategies
  • Extensive knowledge and experience in Software Development Life Cycle (SDLC) methodologies like Waterfall, and Agile (Scrum).
  • 3+ years in leading Agile team as an Agile coach/Scrum Master
  • Have been exposed to Business process management tool thru Agile and have some exposure to Six Sigma
  • Customer relationship management
  • Experience gathering requirements for Desktop Web based call center application
  • Experience as a BA Manager/Business Analyst Lead and managed a team size of max 20
  • Extensive experience gathering User requirements
  • Expertise in creating Software Requirement Specifications, Use Case specifications, Business processes, Work flow diagrams
  • Practical experience and theoretical insight on working with proprietary Software Development Methodologies (SDM), Agile (Scrum), software development processes
  • Expertise in Gap analysis of existing systems
  • Proficient in Management of Requirements (Business as well as System requirements), requirement analysis along with the creation of Use Case Scenarios and Activity Diagrams
  • Good Expertise in test management, defect tracking, and reporting tool by Rational Clear Quest
  • Extensive experience in GUI, Functional, Integration, Regression, System and User Acceptance testing, E2E or Fully Integrated Testing (FINT), Business validation for monthly and off cycle releases.
  • Managing Software requirements using Rational Requisite Pro and Rational DOORS
  • Extensive experience in writing and review of Test Scripts
  • Proficient in Black box testing, and White box testing
  • Experience in prototyping screens using VISIO
  • Experience in adapting and implementing new technologies and business environment
  • Extensive exposure to onsite\offshore model of test management as QA Lead (Both SIT and UAT)
  • Possess excellent leadership, analytical and communication skills, and ability to perform independently with minimal supervision
  • Managing and supervising team of BA Team and QA Testers, both at onshore and offshore
  • Effort estimation for Requirement gathering and requirement management
  • Provided strategic and technical inputs to project team for optimum use of available resources and effective implementation of quality work
  • Coordinated Development, Testing and Integration of various activities in the processes and Client / Offshore coordination
  • Managed communication requirements and development priorities with offshore development teams
  • Demonstrated strong leadership skills in guiding fellow Business Analysts & Testers and project teams towards successful completion of tasks and meet deadlines
  • Actively involved in presentations to all levels of users and customers on the solutions designed
  • Collaborate with client and team to determine and trace requirements to High Level Design, Test Cases and Product Requirements
  • Monitor project progress with project team and direct reports; analyze issues and potential road blocks. Evaluate errors and establish directives and procedures to minimize errors, increase the efficiency of project and mitigate any risks
  • Support team development by sharing business goals, systems know how, and lessons learned as part of peer review and better offshore/onshore interaction
  • Conduct functional walkthroughs, User Acceptance Testing (UAT) sessions, and supervise development of user manuals for client
  • Skilled in working amicably with team in a high stress environment using clear and concise communication with team and negotiation with client
  • Demonstrated ability to build and sustain good relationships with client


Operating System: Windows

Testing Tools: Clear Quest, Rational Quality Manager, RDNG

MS - Office tools: MS Word, MS Excel, MS Power Point, MS Office

Prototype Modeling Tools: VISIO

Requirement Tools: RequisitePro, Rational DOORS

Methodology: Agile, Waterfall

Mainframe applications: CHIPS, WGS


Senior Business Analyst and QA Manager



  • Managing Requirement gathering, Faciltating JAD sessions for 7 different applications from work intake process to Deliverable
  • Working closely with Business to understand the business priorities required for release planning
  • Coordination with offshore team, attending project kick off meetings and status update meetings with the Client
  • Monitor lifecycle of project and evaluate customer reviews for business process.
  • Establish business processes, analyze existing process and recommend improvements to same.
  • Responsible for System Integration and User acceptance Testing
  • Worked as a QA Lead in ESI Migration and VA Systems project within Confidential
  • Worked as BSA and QA Senior Lead in Care Management project within Confidential
  • Extensively used ClearQuest, RQM for Test management and writing/execution of test cases
  • Attending defect tracking meetings and working with business to prioritize the defects in terms of business need.
  • Effort estimation for the change request for Requirement gathering and requirement management within RequistePro and Rational DOORS
  • Assist IT team and technical department to identify all limitations in process.
  • Working with technical teams on the SOA services and mapping the input and output data attributes
  • Acted as a Subject Matter Expert on Application knowledge for preparing training presentation, Quick Reference Guides and assisting with any issues/questions that arose from training
  • Coordinate with information technology department and prepare designs for functional specifications.
  • Analyze functional requirements and collect all requirements and document processes.
  • Maintained business requirements, use cases, Functional Requirement Specifications, and business rules in ReqsuitePro and traceability.
  • Assignment of change request to the team after the project is approved for execution
  • Periodic monitoring of Resource Loading, tracking of requirement status against milestones
  • Managed, resolved and escalated requirement related issues and govern change management process
  • Review of Use Cases and in corporation of suggestions/feedback to the team
  • Supervise efficient working of team and provide feedback.
  • Administer performance appraisals for the team and recommend changes.

BA & QA Module Lead



  • Requirement Gathering of the existing Confidential Legacy system for migration of Open systems
  • Setting up JAD sessions to gather initial set of requirements
  • Worked with business to come up with the Use Case Domain model
  • Conducting walkthrough sessions with end users
  • Prototyping of screens using VISIO
  • Creating Use Case Diagrams, Activity and Class diagrams to communicate requirements
  • Documentation of Use Case and giving presentation to the business team.
  • Working closely with Business to understand the business priorities required for iteration planning
  • Peer Review of Use Cases and in corporation of suggestions/feedback
  • Interaction with the Subject Matter Experts, Technical Leads, Design Engineers, Development Leads
  • Creating Traceability of functional requirement to Use Cases
  • Writing of business rules in structured English format
  • Participating in retrospective meetings
  • Responsible for Functional Testing
  • Tracked defects to closure and prepared defect summary report

QA Onsite Coordinator



  • Project Management and Task Allocation to team
  • Effort Estimation
  • Creation of templates for Documentation and System testing
  • Knowledge transition to the offshore team
  • Requirement Gathering of the existing Maestro system
  • Documenting Business Rules using the Chordiant Decision Manager
  • Providing daily updates to all business stakeholders and mention roadblocks if any
  • Working closely with Business to understand the business priorities required for iteration planning
  • Creating Use Case Diagrams, Activity Diagrams and writing Use Cases to communicate requirements
  • Peer Review of Use Cases and in corporation of suggestions/feedback
  • Interaction with the entire team of Business SME's (Subject Matter Experts), Domain Experts, Technical Leads, Design Engineers, Development Leads
  • Writing SQL to extract data from DB2 database
  • Discussion of functional requirements with offshore team at the start of every Sprint
  • Providing offshore support for analyzing defects and providing solution
  • Effort Estimation for user stories in every Sprint
  • Coordination with offshore team, attending project kick off meetings and status update meetings with the Client
  • Created and executed test cases for System validation and user acceptance testing (UAT)
  • Conducted Regression Testing whenever some code module is changed.

BA & UAT Tester & Module Lead (Telecom Domain)



  • Analyzing the business requirement, checking the feasibility & Impact analysis and preparing low level design documents
  • Preparing a test strategy for regression test as well as the component test of the applications and also strategy for positively error free testing. In case defect materialize, a mechanism to track the defects prepared.
  • Requirement Gathering of the existing system and creation of Requirement Specification and Technical Design Documents
  • Reporting all the error/bugs encountered during regression/component testing.
  • Ensuring all test cases are tested for both functionality as well as the control flow
  • Supporting the implementation of software into production environment
  • Taking care of quality assurance activities for all deliverables so that developed software meets the standards and guidelines as well as meets the requirements specified by users.
  • Interacting with the Onsite team
  • Creating Use Case Diagrams and flow charts to communicate requirements
  • Prepared test strategy and planning document for the project
  • Creating Requirement Trace ability metrics to track test coverage
  • Developed test cases in accordance with defined guidelines and processes
  • Developed, implemented and executed test methodologies and plans to ensure software product
  • Writing SQL to extract data from DB2 database
  • Guiding project teams towards successful completion of tasks and meet deadlines
  • Task Allocation to teams

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