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Business Analyst Resume

Philadelphia, PA

SUMMARY:

  • Self - motivated, results-driven Sr. Business Analyst Consultant having solid professional experience in SDLC (waterfall, iterative) environments spanning both public and private sectors.
  • Possess a wealth of knowledge across diverse industries, including telecommunications, banking, mortgage, credit cards, investment management, healthcare,housing and forensics/law enforcement.
  • Competent in business impact/gap analysis, process mapping, workflow modeling and requirements engineering activities.
  • Highly organized, meticulous multi-tasker with demonstrable expertise in proactive decision-making, problem-solving, troubleshooting and issue resolution.
  • Client-focused team player with excellent interpersonal, analytical and communication skills.
  • Proficient at establishing effective, collaborative and cooperative relationships with internal (business, IT, QA testing) stakeholders and subject matter experts across all organization levels as well as external customers/vendors.

PROFESSIONAL EXPERIENCE:

Confidential, Philadelphia, PA

Business Analyst

Responsibilities:

  • Work directly with Operations to draft business process maps and elicit business and system requirements necessary to facilitate the automation/streamlining of key business processes, workflows and operating procedures specific to account boarding, market registration, cash flows, reconciliations (cash, trade, positions) and document generation/fax transmission/archival initiatives.
  • Closely collaborate with CPMO, Information Technology and business unit partners {Client Services, Operations, Performance} to support a major accounting engine upgrade.
  • Draft requirements specs specific to potential upgrade-impacted batch jobs, reports and user applications.
  • Develop and execute QA test cases utilizing file (e.g., text, table, PDF) comparison tools - Beyond Compare 4 & i-net PDFc - to facilitate reconciliation of existing production output against upgraded system output.
  • Log and monitor QA defects using the JIRA test management and defect tracking tool.

Confidential, Philadelphia, PA

Project Manager (PM)

Responsibilities:

  • Provided proposal phase support for a value-based program mandate implementation specific to national accounts.
  • Coordinate business discovery sessions w/project stakeholders to facilitate compilation of the High Level Vision & Scope (HLVS) document. Oversee HLVS walkthrough/approval/sign-off activities.
  • Engage essential business/technical areas to complete deliverables including the Project Charter, Business Process Impact Analysis, Financial Business Case & Solution Blueprint.
  • Facilitate Confidential vendor engagement, schedule/coordinate vendor solution sessions and request/obtain high level work estimates.
  • Provided change control support for Confidential migration to Confidential core platform.
  • Route post-implementation benefits conversion change requests to Confidential for high level work estimates.
  • Facilitate senior management and Change Control Review Board approval of work.
  • Provided Operational (Ops) Readiness program level support for AmeriHealth NJ platform migration.
  • Assisted w/ creation of ops readiness timeline/approach and coordination of ops readiness preparation activities (bubble staffing need/cost estimates; system access and security; customer impact and training need assessments).
  • Involved daily interaction with/reporting to senior management.
  • Supported temporary command center/war room environment: assign, track and report critical post-migration business process/system issues; required daily interaction & collaboration w/ Confidential vendor.

Confidential, Fort Washington, PA

Sr. Business Process Analyst (BPA)

Responsibilities:

  • From a Customer Experience perspective, support the Confidential core platform transition from CICS to the HealthEdge software system (HealthRules) which serves to provide enrollment, benefits, billing, claims adjudication, provider data and pricing functionality.
  • Play lead BPA role for both the Customer Experience (call center, appeals) and Web Portal functional towers via the provision of requirements engineering/management and business process improvement/mapping activities.
  • Identify and document key performance indicator, change management, policy & procedure and training/course design requirements needed to effectively support the transition.

Confidential, Philadelphia, PA

Sr. Business Systems Analyst

Responsibilities:

  • Play a lead role in interacting with necessary business and information systems stakeholders and external vendors to help define functional requirements relative to various healthcare insurance business initiatives.
  • Evaluate existing business & operational flows.
  • Define As-Is & To-Be process models.
  • Draft requirements management plans, define project scope & objectives, and document business and system requirements specs.
  • Support system testing initiatives via creation of requirements templates for import into
  • HP Quality Center (test management tool). Draft transition/implementation plans.
  • Onboard and coach/mentor new-hire consultants.
  • Actively participated in/completed fifteen (15) projects throughout Confidential tenure, including new product launches, mandate implementations, corporate rebranding initiatives and technology modernization of Executive Offices.

Confidential, Philadelphia, PA

Lead Business/Software Design Analyst

Responsibilities:

  • Collaborated with multiple business and support units w/in the Philadelphia Police Department (PPD) to identify business processes specific to Forensic Science Bureau (FSB) evidence intake: chain of custody/workflow of crime scene, criminalistics, DNA, firearms, narcotics, & other investigative evidence.
  • Assessed “BEAST” (external vendor’s forensics lab & evidence tracking application) software deliverables to ensure consistency w/ business & functional needs.
  • Enhanced client/vendor relationship via reporting, issue tracking, & development of system & user-acceptance test strategies, plans and scripts.
  • Oversaw test execution and PPD user sign-off.
  • For potential City purchase, evaluated various requirements engineering & software testing tools including Rational Rose Requisite Pro, Blueprint Requirements Center 2010, & Vermont HighTest Plus 6.0.
  • Evaluated and piloted newly acquired software product - HP Project and Portfolio Management Center formerly Mercury IT Governance .
  • Primary interface to Operations - Applications Development for verification of the product suite install in the test environment & its eventual transition to VMWare.
  • Primary evaluation of HP PPM Center & Workbench modules & features, including demand, project, program, portfolio & resource management & administration).
  • Interfaced w/ Senior DBA to troubleshoot formation of complex workflows, requests, forms, etc.
  • Created & maintained matrix catalog of delivered features and capabilities that were accessible post-installation.
  • Recommended product implementation for testing and training purposes.
  • Performed business process re-engineering activities including information gathering via structured interviews with IT Operations line managers.
  • Co-facilitated meetings to solicit detail on functional units’ processes, procedures, use of business tools, outputs (intra & interdepartmental).
  • Translated narrative depictions of existing Operations service and solutions delivery practices into detailed outlines.
  • Created graphic workflow diagrams to serve as project source documents.

Confidential

Responsibilities:

  • Provided hands-on functional design specifications in the delivery of a Housing & Redevelopment (H&R) project workflow system (using Metastorm E-Work) - the application being a complex, highly-integrated solution effectively providing imaging, workflow, record keeping & management reporting integration.
  • Collaborated w/ management & subject matter experts to analyze/document/streamline client business processes, workflows & requirements.
  • Maintained requirements management plan w/ clear attributes per requirement & requirements traceability.
  • Managed requirements to minimize scope issues.
  • Collaborated with lead architects to author/manage application design documentation and supported prototyping design efforts by designing 200+ user interface mock-ups & sequencing key user workflow steps through the application.
  • Authored & cataloged 125+ document templates to enable automated creation/delivery of H&R documents.
  • Performed lead QA role: execution of unit, integration & system testing.
  • Conducted user feedback & training sessions.

Confidential, Cranston, RI

Quality Assurance Test Manager Consultant

Responsibilities:

  • Provided test management expertise in support of an account number preservation initiative to avoid re-numbering accounts of newly acquired banks, thereby enhancing future bank conversions to Citizens’ systems.
  • Coordinated training & supervised use of Mercury Test Director 8.0 software testing tool.
  • Instituted test script naming/drafting conventions, test script execution & defect management standards.
  • Collaborated with project manager & technical lead to develop/coordinate testing strategy across system integration & user acceptance test environments/regions.
  • Supervised testing activities & managed day-to-day functions of 12-member business analyst/test team.
  • Managed defect tracking/logging of 13-member technical team.
  • Compiled weekly SIT/UAT reports & participated in daily defect status calls.

Confidential, Wilmington, DE

Lead Business Analyst/User Acceptance Tester

Responsibilities:

  • To support company-wide i3 conversion to new card processing platform, performed business analysis & user acceptance testing (UAT) of the ClubWorks Military Internet application & the RelMS (Relationship Management System) bank partner reporting application.
  • Collaborated closely w/ subject matter experts: gathered requirements, drafted business use cases, developed & loaded test scenarios into testing tool (Mercury Test Director 7.6), coordinated testing across various business/IT units, executed UAT scripts, and validated & documented test results.
  • Worked cooperatively w/ IT quality assurance team to data condition UAT accounts & manage/troubleshoot application defects.
  • Participated in daily status reporting calls.
  • Executed systematic conversion of approximately 1.3M Sony credit card accounts (1.4 billion dollars in outstanding loans) from a major credit card service provider platform to the First Data Services (FDR) system under the Bank One client ID.
  • Managed all phases of assigned conversion activities.
  • Collaborated with lines of business (LOB) - specifically pricing, statements & cardmember communication strategy (sale notification, change in terms) to develop & execute a conversion plan/approach that effectively supported all business functions/interests.
  • Sony portfolio conversion tasks included: performing business discovery of portfolio to be converted, analyzing discovery data, gathering business requirements, creating/documenting workable approach, determining & mapping data for required fields, devising & executing test plan(s), assessing operational readiness, creating/documenting contingency plan(s), performing data validation, & providing post implementation support to affected LOBs.

Confidential, Wilmington, DE

Project Manager

Responsibilities:

  • Responsible for multiple pricing-related bank projects that involved implementing new - or streamlining existing - business processes.
  • Coordinated Pricing Organization projects across various internal organizations (including Pricing, Card Member Services, Acquisitions Marketing, Marketing Operations, & Marketing-Information Systems) as well as with external service provider First Data Services (FDR).
  • Performed data mining/analysis tasks on large files to assess data integrity and scope out clean-up efforts.
  • Generated data file statistics for use by Data Warehouse team to perform data storage cost estimates.
  • Deliverables included: Project Scope, Project Plan, Approach Documents, Statement of Work (SOW), Weekly Project Status Meeting Agendas and Reports, Business Process Flow Analysis & Diagrams.

Confidential, Bala Cynwyd, PA

Lead Systems Analyst

Responsibilities:

  • Analyzed system enhancement requests of four major companies under the Confidential parent company.
  • Collaborated with developers to implement federal and state loan compliance logic into Loan Origination and Documentation Systems (LOADS) in response to predatory lending regulation.
  • Participated in VMP ABC Project: identified new fields & functionality required to automate ABC’s (commercial lending company) manual process for producing commercial mortgage-lending documents/closing packages.
  • Maintained LOADS system help (Robohelp Classic 2000).
  • Synchronized cross-application builds.
  • Initiated code-sharing across Confidential applications through the coordination of APR calculation centralization.
  • Facilitated project management & programming team status meetings, JADs and requirement signoffs.
  • Deliverables included: Project Scope, Statement of Work (SOW), Business Requirement & Functional Specifications, Test Plans, Weekly Project Status Meeting Agendas & Reports.
  • Development Environment: MS Visual Basic 6.0 for 32-bit Windows Development, Oracle8 Client for Windows NT/95/98, Seagate Crystal Reports, MS Visual SourceSafe, TOAD Quest Software.

Confidential, Wilmington, DE

Project Manager

Responsibilities:

  • Redesigned convenience check micro lines (MICRs) to increase marketing flexibility and operational effectiveness of various check-based marketing programs.
  • Analyzed data embedded in the MICR that provided enhanced tracking of customer pricing information; i.e. account number, APR, non-promo and promotional fees.
  • Effectively collaborated with project managers, across various internal organizations, to synchronize credit card convenience check process reengineering efforts.
  • Evaluated impact of MICR redesign on internal/external systems, drafted functional specs, submitted system change requests to external service providers, coordinated MICR testing with Marketing as well as external check issuance source, check printing, check processing, & customer statement processing vendors (FDR); validated account number encryption/decryption routines, ensured MICR quality, & coordinated graduated migration of 10+ check programs to the new MICR & to the newly contracted check processing vendor.

Confidential, Philadelphia, PA

Software Engineer,

Responsibilities:

  • Member of Technical Initiatives team dedicated to porting the SSNS application, using NuTcracker, KEA X, and MS Visual C++, from the UNIX to Windows NT platform to support sales/service initiatives of the Bell Atlantic-Nynex merger.
  • Debugged exception errors, troubleshot window layout problems arising on NT & ultimately maintained a single source code base between both UNIX and NT platforms.
  • Lead User Layer Developer of Directories, Billing Instructions & Billing Options business areas in both development & production environments.
  • Assessed level of effort estimates for development issues & change proposals.
  • Provided on-site support to software deployment pilot sites.
  • Member of several “virtual” teams that supported user-training initiatives.
  • Designed a “fast-path” SSNS to decrease sales reps average handling time of service-order entry & ported SSNS application from UNIX to Windows NT platform.
  • Lead User Layer Developer of Customer Information & Directories business areas in a UNIX client server development environment.
  • Development tasks included: requirements gathering, facilitating window prototype & functionality JADs/walkthroughs/sign-offs, documenting window functionality specifications, designing & developing GUIs using UIM/X, coding using C, X/Motif, & SQL, & unit/integration testing.
  • Appointed change management moderator: evaluated outstanding development issues/change proposals & determined their applicability to development team business areas.
  • Data Layer Developer: Collaborated with functional analysts to create and maintain a corporate DB2 database to be shared and accessed by 7 Bell Atlantic information systems.
  • Converted hierarchical IMS databases, containing customer account & service request information, into relational DB2 databases for mainframe access.
  • Coded and unit-tested applications on UNIX and IBM MVS/ESA platforms using C, UNIX, IBM DB2, and Sybase.

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