Jr. Business Analyst Resume Ridgeland, MS - Hire IT People

SUMMARY:

I am a seasoned Jr. Business Analyst that specializes in government healthcare analysis and intelligence. I have excelled in government healthcare for six years. As a highly skilled healthcare analyst for a Fortune 500 company for the last three of those years, I have prepared to elevate to the next level of my career within the organization with value - driven results while making it my personal and professional goal on provide world-class analytics, critical-thinking, and resolving anything placed in my path. I have been selected for 7+ special projects for the Division of Medicaid including the roll-outs of managed care for CHIPS beneficiaries that included creating new reporting tool for enrollment, forms for data entry, testing UAT and regression for lock-in segments for Managed Care CCOs.
My skills are varied and highly competitive. I well-versed in CMS compliance on state and federal levels, Business Intelligence, Cognos, Data Analysis, EDI, XTCM, Advanced Excel, MMIS, OIT Interviewer, Scanning, Desktop Fax, Basic LAN, OmniTrack, Call Simplicity ( Confidential Cloud Solution), ICD-10-9, 10 Key, Customer Service, Claims Research/Support, and Outlook.

EXPERIENCE:

Confidential

Jr. Business Analyst, Ridgeland, MS

Responsibilities:

Evaluate and present information in a manner that will facilitate management's understanding of the results and impact. Developed, analyzed, and monitored new, routine and ad hoc reports.
Over 2+ years of IT experience in Cognos Business Intelligence tools. Extensive experience in Cognos 10 with Query studio & Report studio.
Good experience in creating simple and complex reports using Query studio & Report studio.
Experience in Cognos Framework Manager, Creating Packages and Filters.
Experience in creating Jobs and Schedules.
Having knowledge in creating Active Reports in Cognos 10.
Possess complete domain and development Life Cycle knowledge of Data Warehousing and BI.
Good understanding on existing business processes, data analysis requirements, business system analysis and design, converting requirements into functional specifications.
Develops software quality methods and processes.
Defines testing methodology and procedures to ensure continuous improvement to software quality assurance standards.
Worked with a team in multiple locations nationwide and acted as a liaison between business units and IT programmers in gathering requirements used in developing reports created in the software tools used by the company (Oracle, SQL Server, and Cognos.)
Stellar communication and team player skills.
High level of skill with Microsoft Excel and Access, Loading large quantities of data Assets: Experience with business intelligence tools, i.e. Cognos, Business Objects.
Familiar with Medicaid health insurance data and how it is loaded into Cognos, benefiting understanding terminology essential for writing and documenting reports.
Audit and test of software products in accordance with software test plans and procedures (Beta, UAT, Productions & regression testing).
Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.

Confidential

Project Team Leader, Ridgeland, MS

Responsibilities:

Handled providers customer service questions, complaints, and billing inquiries with courtesy, professionalism, and accuracy
Resolved providers complaints by providing the best solutions using all available resources
Offered alternative solutions when appropriate, in order to maintain customer satisfaction
Acted as Confidential liaison for several large hospital and physicians groups.
Assisted Confidential agents with clients' escalated issues
Comcast / Customer Care Supervisor
July 2007 - February 2009, Madison, MS
Maintained high standards of excellence for technical inbound call center as customer care executive which prompted management promotion within five months.
Coached and developed direct reports ranging from 15-20 agents to successfully meet/exceed call center standards within 30-45 days handling customers.
Successfully tracked adherence, scheduling and call quality with several well-known call center applications.
Exercised actions plan completed consistent with company expectations.
Interviewed potential candidates with low turnover rate selections.

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Jr. Business Analyst Resume

Ridgeland, MS

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