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Business Analyst Resume

Basking Ridge, NJ

SUMMARY:

  • Business Analyst/Scrum Master with over 7+ years of industry experience with in - depth knowledge and experience in various domains such as Manufacturing, Telecom,claims,Life and Annuity Insurance and Data warehousing.
  • Excellent experience of working as Agile Scrum Master and coaching teams on Agile Methodologies.
  • Experienced in conveying and communicating the product vision, business value, use cases, customer benefits, feature set, and business priorities.
  • Experienced in working with various Software Development Life Cycle (SDLC) processes such as Waterfall and Agile methodologies such as Extreme Programming, Scrum-Waterfall (Hybrid), Scrum.
  • Extensive experience in gathering Business and Functional/Nonfunctional Requirements, developing Use Cases, screen mockups conducting Gap Analysis, Impact Analysis, Risk analysis, modeling Businesses Processes, and preparing Training manuals and Knowledge Transfer manuals.
  • Experienced in taking initiative and leadership in a matrix organization.
  • Experienced in providing week-to-week tactical objectives to scrum team, and provide quick JIT decisions to system level questions and defect triage.
  • Organized many Joint Application Developments (JAD) sessions and Joint Requirement Planning sessions (JRP), walkthrough, Interviews, Workshops and Rapid Application Development (RAD) sessions with end-user/clients/stake holders and the IT group.
  • Experienced Designing, documenting, configuring and deploying SharePoint intranet solution for corporate documents, client management, issue management and task management.
  • Proficient in creating Risk Analysis documents, Risk Management Plan, User Requirement Specification, Functional Requirement Specification and Business Process Flows.
  • Proficient in preparation of Unified Modeling Language (UML) diagrams such as Activity Chart, Use Case, Process, Sequence, Data Flow and ER Diagram using Rational Rose, SharePoint designer and MS Visio.
  • Used Microsoft Visio for Business Process Modeling and Data flow diagrams.
  • In depth knowledge Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes, Object Oriented Analysis and Design (OOA/D) Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams, navigational flows, story boards, UI specifications and Sequence Diagrams.
  • Well versed in project management tool (MS Project) for status reporting, planning and resource allocation.
  • Experience in backup and restore and migrating from SharePoint 2010 to SharePoint 2013 and SharePoint 2007 to SharePoint 2010.
  • Experienced designing and documenting Release Management Plan, documenting new JIRA requirements in line with our communication needs between two remote businesses.
  • Experienced with various tools for planning, tracking and managing projects such as Atlassian Jira, Team Foundation Server (TFS) and MS Project Professional, and collaboration tool like SharePoint.
  • Proficient in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
  • Advance knowledge of Microsoft Office Tools including Word, Visio, Project, PowerPoint, Excel, Access and Outlook.
  • Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.

TECHNICAL SKILLS:

SDLC Methodologies: Agile-Scrum, Waterfall, Rational Unified Process (RUP), Waterfall Scrum.

Requirements Management: Primavera P6, JIRA, HP ALM, Version ONE, Rational RequisitePro.

Business Modeling Tools: MS Visio, Enterprise Architect, Rational Enterprise Suite, Balsamiq, Mock-up Screens, Wireframes, CA ERwin.

Business Skills: Change Management, JAD Sessions, Impact Analysis, Use Case Modeling, Business Process Modeling.

Microsoft Office: MS Excel (Pivot Tables, V-lookups, Macros), MS SharePoint 2010 & 2013, MS Word, MS Project, MS PowerPoint, MS Access

Databases: MYSQL, Oracle 9i, 10g and 11g (PL/SQL) and Microsoft SQL (T-SQL).

ETL tools: InformaticaPowerCenter, Microsoft SQL Server Integration Services (SSIS), Datastage ETL.

Reporting Tools: Tableau, Spotfire, Microsoft SQL Server Reporting Services (SSRS), Microstrategy, Qlikview.

Testing Tools: JIRA, Bugzilla, HP ALM, HP Quality Center (QC), LoadRunner, Rational ClearQuest.

Languages: HTML, XML, JavaScript, CSS, AJAX, Microsoft VBA.

PROFESSIONAL EXPERIENCE:

Confidential, Baskingridge, NJ

Business Analyst

Responsibilities:

  • Developed CRM project plans and conducted regular and accurate updates.
  • Well versed with Microsoft Project Management Tool. To keep update of the progress of the project.
  • Communicated with user management team for preparing cost effective CRM project proposals.
  • Participated in team and client meetings to deliver presentations for further discussion.
  • Provided regular CRM project status to management with essential technical documentation.
  • Resolved system issues by proper escalation to concerned authority for efficient performance.
  • Conducted successful negotiations with internal and external parties for CRM project completion.
  • Coordinated with clients for necessary follow up regarding software processes and modifications.
  • Gathered and analyzed and documented Business process flow, Information flow, Business and System requirements, and Budget estimates.
  • As a Scrum Master adept in leading cross-functional and self-organizing teams across various business situations and Involved in Scrum of Scrum's, worked with other Scrum Masters to increase the effectiveness of the application.
  • Used SQL to test various reports and ETL load jobs in development, QA and production environment and Created Process Flow diagrams, Use Case Diagrams, Class Diagrams and Interaction Diagrams using Microsoft Visio and Rational Rose.
  • As a process improvement initiative created a simplified JIRA work flow and a DOR schema to track the root cause for the release fixes and hot fixes.
  • Used Requisite Pro for the Requirement Documents Preparation and Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level. Followed top down, leveled technique for building Business Process Models.
  • Worked with the functional team in solution design and mapping out the process flows.
  • Gathered and analyzed and documented Business process flow, Information flow, Business and System requirements, and Budget estimates.
  • Documented user requirements - Business Requirement Document/Functional Requirement Document, program functions, Gap Analysis/Data Dictionary for Data Migrations, Integrations, and steps required to develop or modify for various system solutions.
  • Converted the business requirements from BR100 to user stories and documented them on TFS
  • Prepped the backlog for sprint planning.
  • Proposed SharePoint-based solutions to improve existing business challenges. Implemented company's business standards in SharePoint.
  • Conducted Sprint retrospective.
  • Developed the Issue tracking system.

Environment: MS Word, VISIO, Power point, Excel, MS Projects, TFS, SharePoint, SQL, HTML, JavaScript, XML.

Confidential, Kansas City, MO

Business Analyst

Responsibilities:

  • Conducted the daily stand up calls.
  • Lead the Sprint rituals (planning, Retrospective).
  • Worked with the Product owner on determining the scope of the project and the dependencies and Risk management and timely deliveries.
  • Conducted Sprint planning sessions, Retrospectives, and maintenance of TFS.
  • Oversaw the migration of the features and stories from TFS to JIRA.
  • Established Interlocks with the source systems and attended their scrum calls to follow the completion of the user stories assigned to them.
  • Involved in designing business requirement collection approach based on the Agile SCRUM SDLC Methodology.
  • Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database.
  • Analyzed and Documented Business Requirement Document (BRD), Functional Specification Documentation, and System Requirement Documentation, using UML methodologies.
  • Maintained and shared documents using MS SharePoint and managed test cases and logged defects using HP QC tool.
  • Presented the burn down charts and the velocity to the upper management in weekly status calls. Worked on CR’s (change requests) with the team, PO and change managementcommittee.
  • Worked with the program manager and PO in resolving any dependencies.
  • Coached the BSA’s/ product owner and other team members in creating the stories and maintaining the features.
  • Identified key business functions and stakeholders to participate in procurement activitiesand invited them to scrum calls and Sprint planning sessions.
  • Worked on resource planning and subsequent sprint planning sessions.
  • Methodology used on this project was Agile - Waterfall methodologies.

Environment: MS Word, VISIO, Power point, Excel, MS Projects, SharePoint, JIRA, TFS, Waterfall-Scrum Hybrid, Informatica, MDM, SOAP, XML, MS Word, MS Visio, MS Project, HP Quality Center 10.0, PL/SQL, Teradata, SharePoint 2013, JIRA, SQL, PL/SQL, XML, Agile, ETL, Oracle, SQL Server, MS(Excel, Access, Word)

Confidential

Business Analyst

Responsibilities:

  • As a Business Analyst, communicated with internal and external stakeholders to effectively arrive at day to day business requirements and to arrive at the possible solutions.
  • Worked together with the business unit and the IT team and provided domain knowledge and support to develop an in-house user-friendly software that was modeled to key the insurance applications and generate various management reports and exhibit dashboards.
  • Performed testing, identified areas of improvement and worked with developers to arrive at the expected result.
  • Strengthened the business relationship with insurance business partners (Life, Non-Life/P&C, Medical/Health) and Third-Party Administrators (TPAs) through effective communication and coordination on regular basis for business, revenue and policy servicing.
  • Performed planning and strategy as a team for all the activities to be carried in the company, broadly covering HR, Accounts, Audit, Sales and Operations as a part of Karvy's project
  • Interacted with zonal and regional level managers to provide product information and market support.
  • Reconciled insurance applications received, recorded, and logged in at the insurance company.
  • Ensured collection of new & renewal business commissions and organized the database
  • Reviewed the tracking of business- sub-broker, employee, branch, region and zone wise
  • Supported in preparation of the budget and tracked the actual performance against set targets
  • Prepared management reports and analyzed daily, weekly, and monthly MIS to understand the position of the business.
  • Identified the areas of concern and reported to the management about deviations
  • Provided claim management services to the customers, TPA, and insurers for early settlement of claims
  • Designed test cases and carried out UAT.

Tools: & Technologies: Microsoft Visio, VBA, Microsoft Excel, Microsoft Word, JavaScript, SQL, SQL Server 2K, LINUX.

Confidential

Business Analyst

Responsibilities:

  • Analyzed the Business workflows and documented the requirements.
  • Worked on waterfall model, Agile methodology. contributed ideas to various business development teams.
  • Documented the Configuration requirements for various groups of users, sales and marketing teams
  • Interacting with Business SMEs to prepare and update the customer requirements.
  • Wrote SQL queries to pull out data from different databases.
  • Worked with the QA testers and maintained the test plan documents and test cases.
  • Knowledge in preparing test cases using HP Quality Center.
  • Conducted project-related presentations and provided reports to the higher management.
  • Created use cases diagrams and business process workflows using Visio.
  • Worked closely with product management and development teams.
  • Designed and documented Business Requirements and reviewing or interviewing business process owners.
  • Analyzed and assessed various departmental requests and created dashboards & reports.
  • Presented the business process workflows to the Company Administration.

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