We provide IT Staff Augmentation Services!

Business System Analyst Resume

New York, NY


  • 7+ years of extensive experience in IT industry. Experienced the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing and Deployment.
  • Over 6 years of extensive experience in salesforce.com CRM and force.com cloud platform with proficiency as administrator.
  • Experienced in interacting with Business Groups and IT Teams and acting as a Facilitator between Business and the IT Department
  • Worked on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
  • Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
  • Have hands on experience with APTTUS CPQ.
  • Excellent experience as a template admin for Apttus CLM
  • Experience with Contract Lifecycle Management (CLM) project where work included replacing the current CLM solution with Apttus CLM to consolidate CLM processes and users globally
  • Extensive experience of using declarative features like validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automations.
  • Designed Use case, Sequence and Activity diagram using Unified Modeling Language.
  • Conducted GAP analysis and Impact analysis.
  • Created Business Requirement Document (BRD) and Functional Requirement Document (FRD) through various JAD sessions, interviews and meetings with business users, SMEs and development team.
  • Strong documentation skills including creation of BRD's, FRD's, Use Case Diagrams, Screen and Report Mock - ups, process flow diagrams, and other artifacts.
  • Excellent communication & interpersonal skills working within multi-diverse teams
  • Created custom page layouts, custom links, Record Type, Assignment rules and other components on a record detail and edit pages.
  • Experienced in integrations using salesforce with external applications by using Rest & SOAP API.


Methodologies: Waterfall, RUP, Agile, Hybird Agile

Project Management: MS project, Rally, JIRA

Version control: Rational Clear case, Visual Source Safe, CVS

SFDC: Apex, Visualforce (Pages and Components), Web Services, Data Migration, Workflow and approvals, custom objects, app exchange packages installation.

Apttus: CPQ Implementation, CLM Implementation

Database: SQL Server, Oracle, Data Studio, MS Access

Modeling Tools: MS Visio, Rational Rose


Business System Analyst

Confidential, New York, NY


  • Followed the hybrid of Waterfall and Agile methodology
  • Worked as a template admin using X-author tool of Apttus in creating global and regional standard contracts
  • Merge fields configuration and building dynamic conditions to auto populate data from Salesforce, CPQ for Services in the contracts.
  • Quote to Cash: configuring Bundles, Configuration Attributes, Product Rules, Price Rules, Summary Variables, Discount Schedules and Approval Process Management
  • Communicated with CMT and Legal users in understanding the business processes involved with drafting, authoring, refining and versioning a contract
  • Worked with integration of Docusign, CPQ for Services for CLM
  • Worked closely with internal Salesforce team to understand processes and fields created in objects Deal Desk Review and Opportunity, Accounts and Contacts.
  • Responsible for bug fixes related to contracts during End to End and User Acceptance Testing sessions
  • Built tags using X-author to make signature possible in DocuSign
  • Responsible for creating a service introduction plan to support CLM after go live during Super care and Steady State phases.
  • Involved with Apttus Premier Support and handled the support cases with the help of Apttus support
  • Worked along with Solution Lead to review existing issues with X-Author and Apttus in the project.
  • Used CA Agile Central (Rally) to keep track of defects and fixes
  • Worked in creating work instructions, gave demo regarding x-author, template admin roles and responsibilities.
  • Highly involved in the Super Care stage to resolve issues from user through Service Desk ticket.
  • Worked with Data Loader for insert, update and bulk import or export of data from Salesforce.com objects. Used to read, extract, and load data from comma separated values (CSV
  • Worked as a template admin using X-author tool of Apttus in creating global and regional standard contracts
  • Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages

Business System Analyst

Confidential, Baltimore, MD


  • Engaged with Business Professional (Clients and Sponsors) and IT Professionals (Developing Team and QA Team)
  • Estimated resource, requirements time and cost.
  • Estimated Project Forecasting and Financial Tracking for second release of the project.
  • Identified and resolve issues as they arise across areas of the project and where they impact on other activities, systems and projects
  • Created WBS (Work Breakdown Structure) and WBS dictionary.
  • Monitored and manage the project schedule, risks and budget.
  • Planning stages for bringing Apttus CPQ based software package to food, facilities and equipment management System
  • Develop reports and dashboards to present specific data, track and monitor progress on key business goals and metrics, promote user adoption, and identify trends
  • Create and maintain client's CRM portal via Salesforce hooks
  • Communicated project status to project sponsor, all team members, and other relevant stakeholders and involved parties.
  • Worked closely with the retail team to gain knowledge about Salesforce and APTTUS, in order to gain the correct numbers for the future purchase orders.
  • Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support
  • Organized the Project Plan Document made changes and updates.
  • Determined Risk Identification, qualitative and quantitative and response planning.
  • Created and determined Project Status Reports and Project Change Requests for the steering committee
  • Experience in designing, building and launching digital products to drive top line revenue and user adoption.
  • Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities, dashboards
  • Customized the dashboards to monitor lead activities based on sales geography.

    Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.

  • Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM; this involved designating access to the applicable user within the user hierarchy
  • Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model

Business System Analyst

Confidential, Newark, NJ


  • Followed the Scrum methodology (Agile) and was extensively involved
  • Created Sprint Session Deck for sprint sessions to discuss Business actions /decision with Stakeholders, Sponsors, Business Professionals, Development Team, SME’s and Sprint Team every week
  • Conducted JAD session to understand business requirements.
  • Customized page layouts for opportunity, contacts and accounts depending upon user roles, and groups
  • Worked with Data Loader for insert, update and bulk import or export of data from Salesforce.com objects. Used to read, extract, and load data from comma separated values (CSV)
  • A sales and customer relationship management training program to reduce customer churn in SaaS market and increase user adoption
  • Used App Exchange products like APTTUS and Marketo to improve business.
  • Analyzed, mapped, cleaned and loaded data from different source to Salesforce.com
  • Worked on building Apttus CPQ solution with a team of solution architect and developers to reduce the time to configure orders and reduce outdated documentation.
  • Worked on configure the price list items based on regions, configuring product hierarchy, categories and products - both standalone and bundle
  • Worked on building a Salesforce Community portal for the end-user to stay involved during every step of ordering process
  • Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
  • Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
  • Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.

Business Analyst

Confidential, Chicago, IL


  • Created User Stories with accurate Acceptance Criteria and Plans of Intent, lead Agile ceremonies
  • Coordinating process improvements and automation of manual processes and focused on creating tangible visible value to benefit stakeholders quickly.
  • Work daily with business stakeholders on transforming legacy processes into distributed model.
  • Created Agile program to manage process improvement efforts, including Sprint structure and ceremonies, Program and Team level backlogs and manage all inspect and adapt sessions
  • Acted as liaison between stakeholders, system users, external partners, and managers to gather requirements
  • Worked in agile development environment in a scrum fashion. Worked with the scrum manager to develop stories, sprint and conduct daily scrum
  • Documented use cases based on discussions with users and subject matter experts
  • Worked with Access Management Group and end users to validate the actual right assigned by performing User Acceptance Testing (UAT).
  • Worked with different stakeholders to create End Users access provisioning matrix for different access level rights of internal and external applications for different teams and submitted to Access Management Group
  • Prepared use case diagrams and activity diagrams using Rational Rose
  • Developed project schedules, timelines, status, system schematics and process work flows.
  • Created graphs and charts using Excel Spread sheet to analyse the data.
  • Used Excel Spread sheet extensively to validate the format of the available data
  • Created Pivot table using Excel Spread sheet to summarize the collected data
  • Interacted with the business to verify the mappings and prepared the Functional Specification document

Business System Analyst



  • Participated in facilitation of business process review and developer walkthroughs based on business requirements
  • Translated technical applications specification into functional and nonfunctional business requirements specific to Apttus CPQ and CLM functionalities.
  • Analyzed testing impact of requirement changes and modifying test scenarios as needed adhering to the system development life cycle and project management life cycle methodologies
  • Executed SQL queries to test back end data validation of DB2 database tables based on business requirement
  • Created basic models and user prototype interfaces to identify and validated business processes and solutions when appropriate
  • Exhibited a basic level of working knowledge with business methodologies and processes (i.e. Project Life Cycle, System Development Life Cycle and Change Management processes)

Hire Now