We provide IT Staff Augmentation Services!

Consultant Business Systems Analyst Resume

Southborough, MA

SUMMARY:

  • Over 12 years of experience in business analysis and SAP - Sales & Distribution module
  • 2 years of experience with SAP CRM Online Quoting (SSC: Solution Sales Configurator, Hybris, Vendavo)
  • Motivated to work in the challenging environment providing both learning and growth opportunities
  • Excellent problem-solving and analytical skills with the ability to make a balanced assessment
  • Ability to maximize resources, meeting business needs and achieving goals set by the organization
  • Sound understanding of Financial Processes, Business Processes Modeling, and Re-engineering
  • Knowledge of System Design & Requirement Analysis for SAP SD Implementation Methodologies provide a strong blend of business acumen, technical expertise, and unique insight into how IT can best partner with business processes
  • A team player, detail oriented individual, quick learner with a strong work ethic and self-awareness
  • Share good communication skills with peers, superiors and junior colleagues
  • Proactively seek feedback from colleagues while working on cross-functional teams

PROFESSIONAL EXPERIENCE:

Confidential, Southborough, MA

Consultant Business Systems Analyst

Functional Responsibilities:

  • Currently working with SSC (Solution Sales Configurator) modeling team and cross-functional teams on new product introduction- Versailles a hyper-converged solution for MyQuotes May 2018 release.
  • Gathered business requirements to create system architecture & functional documents for new processes and updated the documents for the existing processes.
  • Worked with SSC (Solution Sales Configurator) modelers, Oracle 11i, Hybris, Vendavo, and CRM team to resolve issues for improving Internal User & Customer experience.
  • Point of contact for PC (Product Configuration) team for R12 upgrade project and issues related to R12 products.
  • Worked with SAP OSS team to address technical issues with the SSC application and CRM related to MyQuotes.
  • Created SQL SQVI queries in CRM to assist with transactional data extraction for business analysis and forecasting of products sold on MyQuotes.
  • Assisted SAP Material Master team in creating materials, defining material attributes and corresponding BOMs (Bill Of Materials) as an ongoing new product rollout activity and also while resolving issues.
  • Product Configuration team’s point of contact for maintaining MyQuotes release notes for internal users and for sharing with senior management.
  • Fixed ECC issue with customer order acknowledgement notifications to improve customer satisfaction.
  • Worked with CRM team to improve the master data ingestion process from ECC, enhanced the interface and its security features while transmitting data between sytems.
  • Production support of MyQuotes while coordinating with its interfacing systems by reviewing problems raised by business, investigation & solutions of these problems, working with the dev team, final testing and implementing changes to Production environment.

Confidential, Bedford, MA

Principal Business Systems Analyst

Responsibilities:

  • Extensively worked on ECC SAP 6.0 upgrade stabilization, assisted with SAP Configuration, Variant Configuration for configurable products, and Order to Cash Processes.
  • Involved in a thorough study of business process requirements, translated SAP functional & configuration to provide high-level estimates for design implementation efforts for B2B (Business to Business) project, OSD (Online Software Distribution) project & made configuration changes to suit the business requirements and demands.
  • Led and managed Online Software Distribution (OSD) project to allow customers/end users to register their token packs online and access secure key in order to install token seed records in their infrastructure.
  • Supported MM/FI/PP configuration integrations and implementation of new business functionality and new product introductions.
  • Worked with core token remediation team, re-engineered direct/distribution token selling model, engaged with cross-functional teams (Engg./Ops/Mfg/Shipping/Web interface) to design/develop/test and roll out the enhanced processes.
  • Extensively involved in setting up and supporting Serial Number assignment process for tokens, analyzed the impacts of loading serial number data in Ibase both from system and customer standpoint to implement the most effective solution.
  • Generation of EDI mapping documents for Inbound Purchase Order (EDI 850) for Distributors drop-ship/stocking orders in US/LA/EMEA and outbound Order confirmations (EDI855) and Advanced Shipment Notification (EDI 856).
  • Updated Customer and Material master data via mass updates: LSMW to keep the data in sync with reporting systems and SOX compliance.
  • Provided production support for SAP & it’s interfacing systems to improve customer experience.
  • Worked in tandem with customer care & services (CCS) and business end - users to execute all unit & integration test scripts and help resolve issues as they arise and get business sign off on all test scripts.

Confidential, Chicago, IL

SAP-SD Functional Consultant

Responsibilities:

  • Led a high-level process re-engineering effort, SAP gap analysis for a components manufacturer in the semiconductor industry and provided package system expertise during the process.
  • Worked on Ship & Debit project for power gard and the automotive division, fixed issues related to revenue recognition pricing file uploads into SAP, provided users with a report to keep track of distributor transactions.
  • Setup EDI844 (I/B Rebate report) & EDI849 (O/B reconciliation response) with the help of developer for a B2B partner.
  • Configured Customer Master Data, Selection of fields applying suppressed, mandatory and optional functions for Customer Master Data and defined Account Groups for Partner Functions.
  • Facilitated roadmap meetings to determine progress on open projects and tasks with managers of business development, pricing, customer care and logistics.
  • Worked with developers to provide them functional specifications for custom reports, interfaces, conversion, enhancements, forms & workflow (RICEFW).
  • Worked closely with SAP Core Team members to ensure proposed solutions integrate properly with SAP and support organization-wide end-state business.

Confidential, Bedford, MA

Sr. SAP-SD/MM Functional Consultant

Functional Responsibilities:

  • Provided functional specifications for output forms for sales/shipping, configured output control for email transmission of Order confirmation & Advance shipment notification (ASN).
  • Primarily involved in designing, configuring & implementing the automated solution for Distributor Stocking (ZDSO) & Distributor Issue Orders (ZDSI) with OTC (Order to Cash) for B2B (Business-to-Business) project.
  • Worked with developers to provide them functional specifications for custom reports, interfaces, conversion, enhancements, forms & workflow (RICEFW).
  • Worked on POS (Point of Sale) data for recognizing revenue in SAP interfaced with third party software.
  • Worked on online warranty replacement process with ABAP & Web developers for creating the interface to process RMA orders (return material authorization) for warranty claims in SAP.
  • Created test scenarios, conducted testing for the new business process, handled production cases & maintained documentation to track the sales documents created during the testing process.

Confidential, Cincinnati, Ohio

SAP-SD Consultant (Go Live Production Support)

Functional Responsibilities:

  • Prepared the functional specification document for print layout & program routine (output) per the business requirements
  • Trained CSR team (end users), also worked with them in resolving the issues pertaining to customer and material.
  • Worked on listings, Exclusions & CMIR’s not listed for the relationship between customer & material.
  • Worked closely with SAP Core Team members to ensure proposed solutions integrate properly with SAP and support organization-wide end-state business.
  • Tested different variants of functionalities including storage locations, material determination, text control, shipping relevant functions, deliveries, picking, packing processing and goods issue (PGI).
  • Troubleshooting/production support in the areas of purchasing & sales and handled day-to-day tickets.

Confidential

Jr. Executive/Jr SAP Consultant

Job Responsibilities:

  • Department coordinator for Honda City (LQ), new model (LK) development at HSCI. Coordinated with internal & external agencies in India and overseas over logistics & availability of parts (KD/Local) at line side.
  • Analyzed & monitored daily production of Honda Accord & Honda City for different manufacturing divisions of HSCI. Coordinated with overseas suppliers related to quality & logistics problem using Global Logistics Operation (GLO).
  • Maintained customer/material master, condition records and CMIR, incompletion procedures, item categories, copy control, output determination, outbound interfaces.
  • Created documentation to track sales documents created during testing & getting business sign-offs. Worked on verifying test scripts & other testing material for unit & integration testing.

Confidential, Erie, PA

Lab Tech Support

Responsibilities:

  • Worked as technical support analyst for the Electronics Communication & Electrical (ECE) department, provided training & guidance on troubleshooting and network support.
  • Handled network software application, port forwarding & desktop internet related issues. Ensured integrity of all network data through back-ups & scheduled systems maintenance.
  • Analyzed workflow/processes and defined detailed lab network requirements. Provided training & guidance to freshmen/sophomore work-study on troubleshooting computer systems in EC labs.

Confidential

Engineer Trainee

Responsibilities:

  • Worked for Communications department, involved in setting up software firewalls to enhance security for the servers.
  • Provided technical support, testing hardware for microcomputers, machine upgrades, troubleshooting hardware and software, and assisted in network LAN adapter support.
  • Provided training and guidance to the users on troubleshooting the computer systems.

Hire Now