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Business Analyst Resume

Minneapolis, MN

SUMMARY:

  • Skilled Business Analyst with a strong background in financial services working to gather requirements, complete documentation, plan and execute testing, and complete all analysis for the project.
  • Highly skilled in business processes - able to create process documentation, process modeling, design and analyze the processes.
  • Worked on a compliance project at Confidential .
  • Driver who takes initiative to complete tasks and keep the business part of the project moving forward.
  • Located in Minneapolis, MN and immediately available.
  • Assisted in gap analysis and business process reengineering; identified and documented improvement possibilities to comply with target system, developed BRDs and FSDs, and designed and developed use cases using Microsoft Visio.
  • Used HP ALM into the organization for bug tracking and project reporting (test cases, business requirements, test results, report tracking)
  • Identified system improvements to prevent fraudulent activities.
  • Acted as a liaison for projects with other corporate departments, including Executive, Legal and Information Services as well as vendor relationships
  • Conducting User Acceptance Testing (UAT) and verifying performance, reliability and fault tolerance issues.

TECHNICAL SKILLS:

Methodologies: Rapid Application Development (RAD), Rational Unified Process (RUP), Waterfall, Agile/Scrum, SDLC.

Operating System: Windows UNIX, Linux

Databases: Oracle, MS Access, Microsoft SQL Server, Sybase, DB2

BI Tools: Tableau, QlikView, Business Objects, Crystal Reports, OBIEE

Testing Tools: Test Director Quality Center (QC), QTP, Win Runner, Load Runner, Clear Quest, JIRA

Tools: MS Visio, Rational Rose, MS SharePoint, Management Studio, TOAD, MS Office, MS Project, UML, PL/SQL, Confluence, iLog, Doors, Tivoli, Autosys, Wiki, SPSS, JMP

PROFESSIONAL EXPERIENCE:

Business Analyst

Confidential, Minneapolis, MN

Responsibilities:

  • Prepared meeting agenda in advance for requirements elicitation meetings.
  • Sent meeting minutes to project team members summarizing the discussion and next steps to work on.
  • Scheduling meeting with business units/stake holders and coordinate with the legal team.
  • Worked closely with SME Cross functional teams like QA team.
  • Participated in daily standup meetings and participated in weekly status meetings and provide status update to PM.
  • Continuously in touch with the BU’s and liaison between legal and BU’s.
  • Discussed and resolved changes to requirements with all personnel involved.
  • Gather and document requirements and helping stake holders to understand the rules.
  • Created overall fee document for Ameriprise client website based on DOL rules.
  • Used HP ALM/QC to track defect and to perform the testing for PPA Disclosure.
  • Participated in BIC/PTE UAT testing and wrote the test cases.
  • Verified and validated mockup documents and fee drafts collected from BU’s.
  • Worked & assisted with senior business analyst to create application in eForms manager.
  • Participated and wrote test cases for regression testing on eforms managers
  • Worked closely with teams like annuities and mutual funds, equity, structured products, etc.

Business Analyst

Confidential, Minneapolis, MN

Responsibilities:

  • Perform detailed analysis of data, workflows, policies, procedures, organization of staff, and skills in order to execute initiatives.
  • Forecast provider data production and feasibility metrics of meeting standards and regulations.
  • Lead larger scale, cross-functional initiatives that are intended to drive performance improvement, financial gains, customer satisfaction and improved compliance.
  • Support the project work by utilizing project management software such as, but not limited to, Excel, PowerPoint, Visio, and Microsoft Project.
  • Lead business case development for proposed initiatives to ensure adequate assessment of opportunities, risks and return on investment.
  • Provide input and support planning and prioritization of initiatives as part of the strategic and business planning process.
  • Ensure that initiatives support the strategic business plan, meet key business objectives and are executed well tactically.
  • Ensure that all approved business cases are transitioned to initiatives (both documentation and clear responsibilities for each initiative).
  • Organized work teams, drives consensus and ensures end to end policy/process integrity to accomplish project work: including identification and confirmation of participants, establishment of a project plan, consistent work team engagement and productivity, meeting facilitation, consensus building, recommendation documentation and implementation oversight.
  • Create process documentation, in details, to accurately reflect the business process steps and established process controls.
  • Define process flows, creating process documents, standards documents according to SDLC methodology.
  • Develop and train team on regulatory procedures that ensured various business areas were compliant with the Volcker Rule.
  • Carry out budget preparation, estimation along with producing various proposals and planning.
  • Provide necessary coordination and planning for the contractors along with the subcontractors.
  • Performed a key role in motivating the team members to keep the performance level to the optimum.
  • Conducted bi-weekly meeting with the customer to discuss the task related activities.
  • Mentor staff in methodology and consulting excellence and encouraged best practice in Task Management and project planning.

Business Analyst

Confidential, Columbus, OH

Responsibilities:

  • Created a user friendly capacity model that incorporates historical and forecast volume. Included a dynamic dashboard to assist business owners in better managing their operations.
  • Captured and analyzed current state end to end process maps that led to the development of several control mechanisms.
  • Performed root cause analysis and translated complex business processes and concepts into meaningful and manageable action items.
  • Established an evaluation data tool and shadowed team members to conduct time studies on procedural tasks for capacity planning.
  • Collected process metrics and defects to analyze and monitor pilot performance. Created charts and dashboards to pinpoints trends and top issues. Resolved issues as required.
  • Assisted with process documentation and visual management tools and created job aids for the pilot team. Coached and supported the team in problem solving and standard work.
  • Established common set of global quality metrics drove appropriate collection and monitored trends.
  • Analyzed and recommended business strategies and contributed in the development of growth objectives and new products to compete more broadly in the industry.
  • Collaborated across functions and business unites to document existing processes in person demographics.
  • Responsible for process mappings, process gap analysis, and process improvement and redesign.
  • Confirmed the scope of the analysis and identify key subject matter experts and stakeholders in order to explore focus areas.
  • Communicated with SMEs to examine existing processes and evaluate them within the context of the goals.
  • Provided project management support through various methods such as planning, scheduling, activity management, facilitation, implementation, and monitoring.
  • Directed implementation, interpretation, execution and adherence to policies and procedures.
  • Ensured team compliance with all legal and regulatory requirements.
  • Developed training materials, and conducts training sessions for team members and other interested parties in the department using Microsoft Office products.
  • Performed continuous reviews to align processes with changing business conditions.
  • Contributed to the definition, development, implementation and maintenance of the business process improvement methodology to be employed.

Business Analyst

Confidential, Cleveland, OH

Responsibilities:

  • Documented data requirements and analyzed business processes to clearly communicate current and future operational states.
  • Designed a business process improvement (BPI) program incorporating KPIs into reporting and constant feedback mechanisms to demonstrate and encourage continuous performance improvement.
  • Worked with team to form new ideas to simplify and make for a more efficient process.
  • Was responsible for partnering with product owners and other business components.
  • Partnered with the Development staff and business areas to execute and complete User Acceptance Testing.
  • Worked on service requests data (Service Now) with time reporting data (Change Point) supported by control reporting (data quality).
  • Responsible for the documentation of functional requirements and current process flows.
  • Successfully executed elaboration and story carding for new Collections processes.
  • Successfully enhanced process to improve workflow efficiencies and effectiveness.
  • Responsible for completing Gap analysis that leads to better technical requirements.
  • Provided analytical support for initiatives, including business function support for system migrations and consolidations, business area process improvement projects, and product installations.
  • Consulted with business areas and project managers for development of implementation strategies, departmental desk level procedures, and departmental training materials.
  • Performed data analysis to support evaluation of system defects or to develop test scenarios using HP Application Lifecycle Manager.
  • Developed standards and protocols for project deliverables of all departmental team activities to ensure quality and timely delivery of documents.

Business Analyst

Confidential, Columbus, OH

Responsibilities:

  • Prepared meeting agenda in advance for requirements elicitation meetings.
  • Sent meeting minutes to project team members summarizing the discussion and next steps to work on.
  • Prepared various project artifacts such as swim lane diagram, use cases, process flow diagram, and data mapping spreadsheet.
  • Worked on fixed income analytics such as Duration, Convexity, Nominal Unit of Quotations, consideration constant, and variable coupons, yield to worst, yield to maturity, option adjusted duration, option adjusted spread duration, duration contribution, overall rating of portfolio, Basis point GAPs, benchmark duration, and relative duration stored in MS SQL database.
  • Helped development team build logic for applying factor for pay down fixed income securities such as Mortgage Based Securities (MBS), and ABS (Asset Based Securities).
  • Worked with IDC and Bloomberg to ensure that income entitlement notifications are timely and accurately received.
  • Worked on Fund master (Global Accounting Engine) and Asset Institutions and Pricing (AIP) to ensure that data feeds are properly absorbed by various system and logic is in place to validate those data fields.
  • Put together overall project plan, tracked the overall progress of project, escalated critical open issues affecting the time, budget and scope.
  • Extensively queried MS SQL server database to perform data retrieval and data manipulation.
  • Used advanced Excel skills to prepare reports using pivot tables, look up and Excel Macro.
  • Prepared test plan, test scripts and participated user acceptance testing (UAT).
  • Prepared Traceability Matrix to map business requirement with corresponding test cases.
  • Collaborated with development team to deliver codes in iterative development style (Agile).
  • Prepared test scripts for operations, compliance and data management team.
  • Extensively used MS SQL server to perform data retrieval and data manipulations.

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