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Business Analyst Resume

Sterling, VA


  • A professional with a vast experience as a Business Analyst with proficiency in Business Requirement Gathering and documentation, possess strong ability to understand Business Requirements and translate them to functional requirement specification.
  • Expertise knowledge in all areas of Software Development Life Cycle (SDLC) methodologies: Waterfall and Agile SCRUM.
  • Experience in Gathering Requirements by various methods of requirement elicitation techniques: Interviews, workshops, JAD sessions with clients and SMEs (Subject - Matter Experts), developers and QA Analysts and referring to existing system documentation and procedures.
  • Experience in identifying opportunities for growth, identifying strength, weakness, threats and opportunities(SWOT) for process improvement documentations such as Requirements Documents, Design Document and User Acceptance Test Plans.
  • Expertise in writing Use Cases and creating User Stories, Gap Analysis model, Behavior diagrams (Sequence diagrams, Collaboration diagrams) and Class diagrams based on UML Methodology & Business process flow diagrams using Microsoft Visio and LucidChart.
  • Strong experience in POS, E-Commerce and mobile software applications.
  • Basic Knowledge of writing SQL queries.
  • Experience in creating test cases and performing User Acceptance Testing (UAT)
  • Knowledge of Reporting tools such as SSRS and Power BI
  • Experience with content management and order management
  • Experience in operational management, procurement and supply chain management.


BUSINESS SKILLS & METODOLOGIES: Business requirement analysis, Time management, Gap Analysis, Market research analysis & Waterfalls, Agile

DESIGN TOOLS: MS. Visio, Smart Draw, LucidChart

UNIFIED MODELING TOOLS (UML): Activity, Process flow and Use Case Diagram

PRODUCTIVITY TOOLS: MS Office Suite, MS Project, Outlook


REQUIREMENT MENAGEMENT TOOL: Microsoft Share point, MS Visual Studio Team Services (TFS), JIRA


Business Analyst

Confidential, Sterling, VA


  • Research and analyze business processes and procedures to identify opportunities for improvement, design and implement automated processes to increase efficiency.
  • Gather and document functional and nonfunctional requirements through stakeholder and subject matter experts (SMEs) engagement via the use of interviews, questionnaires and JAD sessions with the business users.
  • Collect customer requirements for managing supply and delivery and translating the requirements into documentation for effective process flow mapping.
  • Translate requirements to user stories and create use case diagrams to better define requirements.
  • Use Microsoft Visio and LucidChart to create UML diagrams; use cases, activity and process flow diagrams to better capture requirements and track work/sprints to facilitate collaboration among the team.
  • Collaborate with developers and designers to design and implement new features to increase efficiency within the inventory system.
  • Develop business process models by documenting existing (As-Is) and future (To-Be) business processes.
  • Write scenarios, test cases and perform user acceptance testing (UAT) to ensure that requirements were correctly interpreted and met.
  • Identified opportunities and documented business requirements (BRD).
  • Work with the testing leads to analyze test cases and to map test cases to requirements to provide support for the translation, validation, and verification of program capabilities.
  • Trained users on new features and applications

Business Analyst

Confidential, Basking Ridge, NJ


  • Designed the business requirement collection approach based on the project scope and SDLC methodology.
  • Identified internal and external system requirements, design and configuration set-up, also created User Documentation
  • Set and Maintained targeted inventory levels for customers while addressing shortage or overstock situation, SKU at Warehouse.
  • Successfully took part and implemented new process change and implementation for better customer delivery.
  • Checked to make sure orders from customers are accurate and free of any variance by working closely with the sales, shipping department and warehouse.
  • Participated in requirements analysis using a Use case driven approach and produced detailed use cases and functional specifications for all the interfaces.
  • Conducted user interviews, gathered requirements, and analyzed the requirements using Rally.
  • Developed business process models document existing and future business processes.
  • Identified, gathered and documented requirements for different releases and their dependencies to the previous projects to enable a smooth project flow.
  • Provided support for program defects in existing e-commerce, POS and mobile applications.
  • Worked with the project manager to plan and organize the project activities and communicated with other business center managers and stakeholders of the project.
  • Assessed feasibility and compatibility of proposed new systems and vendors as required.
  • Maintained a record of common issues in TFS site of the team for future references.
  • Conducted walkthroughs with the end users and stakeholders to review change requests from the user to upgrade or change the business specifications for the product.
  • Verified the POS system integration into existing systems and interfaces.
  • Created user stories, tested design system configuration, defined and documented internal processes related to POS and conducted User Acceptance Testing (UAT) after software rollout.
  • Trained users on new features and applications.

Operation Supervisor

Confidential, Manassas, VA


  • Worked effectively with management (sales, call center, Information technology, finance and other services) to ensure overall excellence in customer service.
  • Ensured that the daily operations were performed correctly based on company’s policies and goals.
  • Supervised the management team in handling multiple transactions to ensure timely completion.
  • Conducted internal audits on management team and employees activities on regular basis.
  • Worked with team in implementation of risk management system that helped improved efficiency, effectiveness and compliance.
  • Scheduled shipments and prioritized daily runs of inventory and activities to fulfill reservations and reduce wasteful spending to while cost savings.
  • Ensured availability of merchandise and services by maintaining inventory, reviewing merchandising activities and pricing metrics.
  • Supervised and organized special promotional events in the community, in collaboration with the Virginia Chamber of Commerce while representing company’s community relationship department.
  • Monitored the marketing aspect of the company by ensuring that all promotional activities were done correctly and timely.
  • Provided tools and resources to team members that facilitated timely work completion
  • Demonstrated strong leadership roles on supply chain process improvement, reporting and handling that increased outstanding results in the zone.
  • Provided strong sales support to the sales and marketing team resulting in meeting and exceeding company’s goals.
  • Conducted analysis and prepared reports for top management with the goal of improving the organizations supply chain operations.
  • Inventory management, supply chain management, reporting, extensive use of SAP and PeopleSoft, inventory, monitoring, sales/trend analysis, purchasing
  • Streamlined workflow and improved efficiency of several teams by creating dynamic reports that improved visibility of the supply chain and improved capabilities for future planning/scheduling and decision-making.

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