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Business Analyst Resume

St Paul, MN

PROFESSIONAL SUMMARY:

  • Over 8+ years of IT experience as a Business Analyst in SDLC and Agile methodology.
  • Accomplished and results - driven with broad based expertise leveraging deep insight into business strategy operating models, and processes to align and lead IT projects with business goals.
  • Works with the PMO to ensure the achievement of all milestones and deliverables on-time and within budget with accordance to the governance standards; assesses the performance of deployed projects to ensure continued alignment with business requirements and expected value add.
  • Expertise in the management of business requirements, business case development, and the assessment of the suitability of multiple pathways to achieve business goals.
  • The ability to gather cross-functional, enterprise level requirements with stakeholders and users from various departments. Presentation skills and leadership abilities are key. Leading the analysis on multiple release projects
  • Documented business and technical requirements documents, project schedules, training and implementation plans, working closely with project managers, technical analysts and external vendors.
  • Used MS Visio to carry out the business modeling, d modeling, and object modeling efforts to develop the business architecture for rapid and controlled application development.
  • Facilitated JAD sessions with the management, vendors, users and other stakeholders for open and pending issues to develop specifications.
  • Documented Requirement Traceability Matrix (RTM), Risk Assumptions Issues Decisions (RAID), Test plans, Scripts and scenarios.
  • Used Microsoft SharePoint as a Web-based Content Management System as well as a Document/ Project Management tool.
  • Participated in planning and implementation of testing and training phase
  • Participated in organization change management process and communication process with various departments.
  • Incorporated Agile methodology into the development lifecycle to effectively deliver new defined functionality including product backlog lists, user story creation and prioritization, sprint planning, daily Scrum meetings, sprint testing, and iterative production rollouts
  • Attended User story grooming sessions and created user stories in JIRA in the backlog. Gathered, documented and communicated Business requirements from stakeholders for projects that required Business Analysis support.

TECHNICAL SKILLS:

Operating System: Mac OS, Windows 97/2000/XP/Vista 7, Unix, Android, iOS

Methodologies: Waterfall, RUP and Agile

Languages: SQL, PL/SQL, HTML, CSS

Business Modelling Tools: MS Visio, Rational Rose

Databases: SQL Server, MS Access, Oracle

Testing: HP Quality Center, Load RunnerClearQuest

Management Tools: MS Project, MS Outlook, MS SharePoint, Rational Requisite Pro, Service Manager, JIRA, Confluence

Reporting Tools: Crystal Reports, Congo s, Business Objects

PROFESSIONAL EXPERIENCE:

Confidential - St. Paul, MN

Business Analyst

Responsibilities:

  • Documented Business case, Project Charter and worked Project Management schedule.
  • Effectively manages business requirements, business case development, test scenarios, and the assessment of the suitability of multiple pathways to achieve business goals.
  • Facilitates and drives the flow of key information and communications between Leadership Team, IT and business stakeholders.
  • Identified HIPAA and PCI compliances requirements to secure the public data information.
  • Communicated with various departments to identify the roles and access permissions of each employee in County.
  • Partners with IT groups, business groups, and project teams to perform security risk analysis and compliance assessments for applications, infrastructure, and vendor / third parties.
  • Provided key support to project teams by performing gap analysis, systems design, and engaging in the development of recommendations for business process improvement.
  • Followed the UML based methods using MS Visio to create Use Case, Activity/State Chart, Sequence, and Collaboration Diagrams.
  • Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
  • Used Microsoft SharePoint as a Web-based Content Management System as well as a Document/ Project Management tool.
  • Participated in organizational change management and communicated with various departments about the project and change it brings to the work environment.
  • Identified and analyzed the security and distribution groups from each department.
  • Data mapped the user access folders to the Groups.
  • Identified the access level groups and permissions to be provided as per the role.
  • Participated in organization change management process and communication process with various departments.

Environment: MS Office, MS Excel, MS Visio, MS Word, SharePoint

Confidential

Business Analyst

Responsibilities:

  • Conducted JAD sessions with senior management Group and SME’s and users from various departments in the County to gather requirements.
  • Authored business and technical requirements documents, project schedules, training and implementation plans, working closely with project managers, technical analysts and external vendors.
  • Documented Request for Proposal (RFP) for the new solution, developed and documented RFP evaluation process.
  • Provided “As-Is“ and “To-Be” process maps and recommended improvements such as streamlining workflow, enhancing defect traceability and providing integrated defect view for all stakeholders.
  • Facilitated the successful launches of the VOIP and SIP Trunking products as an integral project team member; communicated key information between business unit owners and technical developers and teams.
  • Key initiatives included a project that automated the provisioning of VOIP products and networking elements to eliminate 80% of manual workloads for 90% of orders throughout two technical service departments; additionally, proposed, tested, and implemented solutions for three concurrent integration projects, comprised of Equipment Inventory Management, Telephone Number Inventory Management and IP Inventory Management.
  • Documented Requirement Traceability Matrix, Risk Assumptions Issues Decisions, Test plans, Scripts and scenarios.
  • Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML.
  • Performed extensive requirement analysis including Data analysis and Gap analysis.
  • Facilitated JAD sessions with the management, vendors, users and other stakeholders for open and pending issues to develop specifications.
  • Participated in planning organizational change management process and to communicate with various departments in the County
  • Used Microsoft SharePoint as a Web-based Content Management System as well as a Document/ Project Management tool.
  • Partnered with the Technical Areas in the research and resolution of System.

Environment: MS Office, MS Excel, SharePoint 2010, MS Visio, MS Project

Confidential

Business Analyst

Responsibilities:

  • Facilitated meetings for business needs assessment with stakeholders, departments and SME’s.
  • Identified and Documented business and functional requirements.
  • Involved in analysing the Infrastructure and technical area of the project.
  • Verified the functional aspects as per the Business Process and validated the interfaces with the other systems and data conversion from the legacy system.
  • Conducted Gap Analysis on the AS-IS and TO-BE business processes and technology; and identified potential pitfalls, risks, and issues.
  • Solicited RFP with the gathered requirements and involved in the evaluation process.
  • Developed End- to-End scenarios for the targeted systems.
  • Documented business workflows in UML diagrams (use case diagrams) as per the scenarios
  • Furnished guidance and direction to other business teams, and third-party vendors to build knowledge and familiarity with all company policies, processes, and procedures.
  • Identified and Analysed the applications that need to be sunset and plan the path for decommission.
  • Liaison between the departments and implementation partner of the software.
  • Worked on various database systems like PMM5000 and Express Query
  • Worked on Express Query to view, retrieve and filter the reports.
  • Written SQL queries to retrieve data from the query Express.
  • Ability to analyse data in the database SQL Server by running SQL queries and troubleshoot the issues.
  • Worked on Fox Pro applications to modify the tables and the value in the database using CRUD operations.
  • Maintained all the documents in the SharePoint and to track the efforts of the team.

Environment: MS Office, Query Express, MS Visio, SharePoint 2010, MS Project, SQL, C#

Confidential - Minneapolis, MN

Business Analyst

Responsibilities:

  • Involved in Requirements Gathering from SMEs and Business Users like healthcare professionals.
  • Understand and document the specification for onboarding identity and application data into access governance platform.
  • Experience in Agile process, developed user stories to requirements in the system.
  • Attended User story grooming sessions and created user stories in JIRA in the backlog. Gathered, documented and communicated Business requirements from stakeholders for projects that required Business Analysis support.
  • Created, updated and managed user stories and bringing them to closure by Accepting them at the end of each sprint cycle by testing and validating them to see if they meet the user requirements.
  • Establish and analyze identities, roles and access assignment and develop RBAC.
  • Responsible for the full HIPAA compliance lifecycle from gap analysis, mapping, implementation, and testing for Medicaid Claims.
  • Manages the identification/documentation of corporate requisite HIPAA compliance business and technology change requirements, policy/procedure enhancements, workflow/operational improvement opportunities, HIPAA test plans, performance of all HIPAA compliance implementation tasks, and overall quality assurance.
  • Reviews vendor and business associate contracts to ensure HIPAA compliance towards contractual objectives.
  • Design and analyze Security Administration processes/workflows, recommends ways to improve efficiency and effectiveness and helps implement the solutions.
  • Configure, analyze, and maintains IAM tool ensuring high efficiency and effectiveness of the tool.
  • Recommend, analyze and support the integration of additional systems/applications to IAM.
  • Define requirements, and analyze all data feeds to ensure that IAM is receiving accurate and timely data from target systems and other data sources
  • Defines roles based on the entitlements and validate those roles whether it is accurate to the job performed by the employee.
  • Worked with the Data Access Modeling team to identify application scope and to resolve any issues identified during reconciliation of data.
  • Assisted with user testing of systems and maintained quality procedures and ensured appropriate documentation is in place.

Environment: MS Office, MS Visio, RSA, Active Directory, JIRA, Confluence

Confidential - Dublin, OH

Business Analyst

Responsibilities:

  • Involved in all phases of software development life cycle (SDLC) Analysis including design, development, testing, implementation and maintenance.
  • Involved in the analysis of the existing report functionality (AS-IS), interacted with the users to capture changes in the report functionality (TO-BE).
  • Prepared reporting requirement documents detailing the data fields and the data sources.
  • Involved in the analysis of the data mapping phase built according to functionality and report conversion procedure.
  • Performed the detailed design of Reports / Dashboards, Analytical Data Model (Metadata / .rpd) and performed Fit/Gap Analysis between existing Sales, Marketing reports and new requirements.
  • Analyzed data requirements for the converted reports, validated data in the data warehouse.
  • Initiated ETL process for the data to be transformed from the source system to target data warehouse
  • Prepared Functional Specification Documents (FSDs) after analysing the Business Requirements Documents (BRDs).
  • Analyzed and collected business requirements, identified system interfaces and created the requirements specification document.
  • Enhance performance of Reports / Dashboards by implementing the Aggregate tables, Materialized Views, Table execution path by making use of hints, Creation / Re-building of Indexes and managing Cache etc.
  • Applied Unified Modeling Language (UML) methodologies to design Communication Diagram, Use Case Diagrams, Activity Diagrams, Sequence Diagram and ER diagrams.
  • Extensively interacted with both user group and development team.
  • Managed and tracked change control process of requirements and design changes. Documented the changes, issues and their impact on the system design and delivery.
  • Provided documentation such as requirements management plans, functional requirements, test plans and test cases.
  • Data mapping, logical data modelling, created class diagrams, ER diagrams and used SQL queries to filter data within the database.
  • Created different reports/dashboards (Drill down, Aggregation) to meet client requirements.
  • Managed the dashboards effectively by including guided navigational links and drill down
  • Incorporated the best practice methodologies.
  • Designed and analyzed Business Process Model, Use Case model and test procedures
  • Developed UML Use Cases for the application and prepared the detailed Work flow diagram based on the proposed enhancement for the system.

Environment: OBIEE 10.1.3.2, Quality Center, Microsoft Office Suite, DB2, Microsoft Visio, UML

Confidential - Sunnyvale, CA

Business Analyst

Responsibilities:

  • Worked with the various business teams to gather business requirements, designed prototype of the system, and presented to the business users/managers.
  • Performed analysis and assessment of business needs and cross system impacts and developed procedure.
  • Responsible for gathering, analyzing, and documenting business requirements; writing use cases (UML), functional and non-functional specifications based on information gathering sessions with business unit and technical team members.
  • Documented Business requirements, Analysis and designed a technical solution to present it to the customer.
  • Created, updated and managed user stories and bringing them to closure by Accepting them at the end of each sprint cycle by testing and validating them to see if they meet the user requirements.
  • Extensive use of JIRA and Confluence to track user stories.
  • Confluence to provide necessary online documentation to enhance the communication of the team and link the JIRA issues with online documentation.
  • Designed and deployed Custom tabs, Validation rules, Custom formulas, Picklists, Dependencies among them, Lookup and Master-Detail relationships, and Formula fields on both Standard and Custom Objects.
  • Partnering with portal users/clients and development team to understand requirements, and gain a better understanding of the source data from a business and technical perspective
  • Performed feasibility and risk analysis to identify the business-critical areas from User perspective.
  • Actively involved in User Acceptance Testing by planning the meetings, identifying resources, guiding the user by creating test documents and user manuals and training them on those documents Worked with Unit testing for the various customizations that were done during the project.
  • Providing training to end users by creating User guidance manual Querying databases, writing SQL test validation scripts and performing System testing.
  • Involved in creating reports to the business users on the migration process/data.

Environment: MS Office, UML, JIRA, Confluence, SQL

Confidential - Chicago, IL

Business Analyst

Responsibilities:

  • Conducted user interviews, workshops & JAD sessions to understand and articulate business requirements and converted requirements into technical specifications.
  • Interacted with cross functional teams to facilitate gathering of business requirements.
  • Served as a liaison between clients and technical staff to resolve conflicts.
  • Prepared user/ business requirements, functional specifications and Use Case System documents.
  • Responsible for defining the scope and business rules of the project, gathering business requirements and documenting them textually or using models.
  • Performed GAP analysis to identify mismatch between system functionality and business requirements and segregated those into high/low level Use Cases and Activity Diagrams.
  • Assisted with change, issue, quality and risk management activities, and generated management reports on weekly and monthly basis.
  • Conducted the FRS and URS reviews and walkthroughs with designers, developers and stakeholders, and performed feasibility and adaptability study.
  • Developed detailed business flows through both high-level and detailed Visio diagrams.
  • Prepared a package of Process flow diagrams to document the existing system.
  • Created and updated project status, requirements and diagrams using RUP methodology.
  • Worked on design list and documented requirements to meet industry regulations.
  • Hosted review meetings with offshore development teams and QA teams.
  • Documented test plans, organized UAT testing effort and effectively communicated results to the project team.

Environment: Rational Rose, MS office, MS Visio, Clear Quest, MS Project, MS Access, SQL

Confidential, Horsham, PA

Business Analyst

Responsibilities:

  • Built the project plan to track the timelines and to estimate the project cost.
  • Developed, implemented and evaluated Environmental health and safety programs and strategies.
  • Interfaced with client to determine client requirements and establish project roadmaps.
  • Successfully wrote Requirement register, RFP and other project related documentation for VoIP system implementation.
  • Identified and prioritized of user stories via complexity and impact, driving sprint planning and release scheduling to manage user story list.
  • Defined, classified, prioritized and documented business, user and functional requirements, business process maps and work flows.
  • Served as the conduit between the customer community and the software development team through which requirements flow.
  • Identified and analyzed various project related risks daily and developed the mitigation plans.
  • Involved in validating the business, user and functional requirements and developed user stories.
  • Conducted meetings and interviews to confirm requirements and resolve cross-functional and geographical issues.
  • Oversaw and participated in data analysis and documentation, and created business test cases and expected results.
  • Involved in User Acceptance Testing (UAT) to ensure quality functionality of systems.

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