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Business Analyst - Product Owner-scrum Master Resume


  • I am seeking a career position within a Company that will maximize the benefits of my professional experience, my abilities and contribute to the growth of the Company, the team and myself.
  • Strategic analysis of processes, systems, and applications
  • Researching and observing multiple groups and/or functions in order to identify the appropriate courses of action
  • Leading and developing within a team environment
  • Subject Matter Expert (SME) on systems functionality, high level architecture, data flows, user groups and Business process roles
  • Relationship building and management with various groups throughout the company, as well as Vendor/Customer relationship management
  • Assessment, tracking and communication of the Customer and Business impacts from all projects and initiatives
  • Facilitation of meetings and/or processes through which multiple business owners, stakeholders, user groups, support groups manage their system investment
  • Extensive experience with various project methodologies (ex. SCRUM, KANBAN, Waterfall)
  • Testing of multiple applications from both a user and system perspective. (UAT/QAT)
  • Work with business partners and stakeholders to gather and define requirements, ensuring that the needs are met
  • Identify and assess system needs in order to provide options to the business owners, stakeholders and support groups
  • Resolution and communication of escalated Customer and Company issues throughout multiple levels of the business
  • Liaison between IT and Business organizations
  • Assist with the development of new team processes
  • Primary escalation point, coaching, development and mentoring a team of analysts
  • Preparation of quotes and estimates in order to obtain new business
  • End to End project management
  • Business and functional requirements gathering
  • Coordination of multiple Call Centers (50+) for major system changes
  • Systems Support/Analysis
  • Payment and Billing systems
  • Customer User Interface systems
  • Prepaid service systems
  • Data Mining and Reporting



Business Analyst - Product Owner-SCRUM Master


  • As a Business Analyst I work in a role that serves as the primary liaison between the business users and the Confidential IT department on development projects.
  • In this role I lead efforts to define and manage business architectures, technology objectives and strategies, and represent these to business areas and Confidential IT leadership.
  • I am also responsible for gathering business requirements from our user community and working within an agile development teams to ensure that the functionality being built meets the defined vision.
  • Other responsibilities include but are not limited to SCRUM Master and Product Owner.


Product Owner-Business Systems Analyst


  • Confidential Technology is a Terminal Operating Systems and graphical planning solutions provider for marine and intermodal terminal operations around the world.
  • As a Product Owner I work to provide a clear vision for various initiatives and product issues.
  • I maintain the team’s backlog, gather requirements, as well as work with various teams throughout the Company such as business and technical teams.
  • I work with Customers to ensure what we are delivering meets their needs.

Confidential, WA

Business Systems Analyst


  • Confidential Investing is an Online Brokerage Firm and subsidiary of Confidential Financial.
  • As a Business Systems Analyst I work to decompose large work items/stories into smaller independent components.
  • Perform impact and gap analysis on multiple systems to identify functional and technical requirements.
  • Act as a liaison between Business Sponsors/Stakeholders, Project Management and Technical teams.

Confidential, Bellevue, WA

Senior Analyst


  • Customer Delivery is an organization within the business that works to support all business and customer impacting applications (140+).
  • This team acts as a liaison between various groups within EIT and the business.
  • Responsible for ensuring the appropriate priority is set for system issues and enhancement.
  • Subject matter experts on the systems. This team works to ensure that impacts are communicated, understood and appropriate priority assigned.
  • As a Senior Analyst I worked as a leader of 10+ analysts in coaching and development to ensure growth of the individual and team.
  • I assist in setting goals and measuring success as well as acting as a primary point of contact for any escalated issues or sounding board for individuals/teams.

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