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Senior Business Analyst Resume

Hoboken, NJ

SUMMARY:

  • I am an accomplished Business Analyst professional in the information technology field for over 20 years, with experience in a wide - range of industries.
  • Possess a strong background with regards to translating complex business requirements into detailed system specifications for web-based, desktop and mobile solutions.
  • Work with multi-disciplinary teams both on-shore and off-shore throughout the full software development life cycle.
  • Participate in UAT planning and execution as well as develop end-user documentation for audiences of all skill levels.
  • Experienced in SDLC, Waterfall and Iterative (Agile) methodologies.
  • Collaborate with stakeholders to understand business needs, processes, and data sources. Develop user stories, work/process flows, use cases, and supporting documentation.
  • Translate complex business requirements into functional designs and system requirements by creating wireframes, prototypes, incorporating source mapping, data dictionaries, validation rules and error messaging.
  • Assist with UAT planning documentation, test scenarios, scripts and execution.
  • Create training materials, user manuals, on-line help, web content, presentations, and brochures.

TECHNICAL SKILLS:

Methodologies: SDLC, Waterfall, Iterative/Incremental, Agile

Software Tools: Microsoft Office (Word, Visio, Powerpoint, Excel, and Outlook), Lotus Notes, Sharepoint, Confluence

Service Management/Testing Tools: HP Application Lifecycle Management (ALM), Quality Center, Service Desk, Visual Studio, JIRA

Web Design Tools: Snag-it Editor, Adobe Photoshop, Frontpage, Dreamweaver, CaptureWiz, RoboHelp

PROFESSIONAL EXPERIENCE:

Senior Business Analyst

Confidential, Hoboken, NJ

Responsibilities:

  • Gathered requirements to implement MFA on Confidential .com portal which hosts several external applications. MFA is a security feature that asks for more than just a password. It adds a second level of authentication (and delivery mechanism) to an account log-in.
  • Created test scripts, led and conducted UAT which extended to multiple countries.
  • Created support process document for Tier 1 through Tier 3 levels of support.
  • Created UAT test scripts for Trade Sanctions Screening enhancement. This system enhancement screened clients, prospects, business parties and various transactions to identify individuals and entities that may pose significant risk to Confidential & Confidential by utilizing government watch lists through the LexisNexis Bridger, a third-party system.
  • Created UAT test scripts for Legal Holds & Record Retention. This system enhancement preserves all forms of relevant information at different levels in the system when litigation or a regulatory investigation is anticipated. It also automates the deletion of data (not on legal hold) at the client, child and document levels, according to when the client’s deactivation date is reached.
  • Elicited requirements from SME to create Business Requirements documents for system enhancements.
  • Created Functional Requirements and test documents. Executed testing, managed defects and resolution process.
  • Created an IRD Business Process and Application User Guide for entire system .

Senior Business Analyst

Confidential, Jessup, PA

Responsibilities:

  • Project utilized Agile Scrum methodology to create the ODS and Client Portal Services.
  • Created gap analysis to identify missing or incomplete data mappings between the source (Facets) and the new ODS as it relates to the Client Portal application.
  • Tracked down appropriate Business and System Analysts in their respective areas (Member, Provider, Benefits, Claims, etc.) to obtain missing source mappings, update the Client Portal mapping document and associated defects in ALM.
  • Communicated with ETL lead the missing source mappings as they were identified.
  • Once ETL work was completed (modeling, adding of tables/columns to ODS), updated the Client Portal Mapping doc and ALM, and informed the SOA Developer to commence coding.
  • Reported to the PM and Scrum Master the status by service on daily basis (when code was completed in Dev, moved to SIT, which fields within each service were still outstanding due to missing mapping, what needed to be escalated, etc.).

Senior Business Analyst

Confidential, Portland, ME

Responsibilities:

  • The purpose of the project was to in-source the Claims and Leaves Reporting (CLR) applications in order to retain existing customers, and effectively compete in the marketplace.
  • The Confidential Cognos platform was utilized to support web-based reporting and analytical tool(s). Reports were delivered using a custom-built UI and integrated security structure providing customers the ability to self-serve their on-demand, transactional, and analytical reporting needs.
  • As the BA, participated in all the phases of the SDLC process and supported all Tracks as it relates to Reports:
  • Conducted requirements elicitation, analysis, communication and validation for transactional and analytical reporting.
  • Updated functional specification documents for reports, dashboards and UI interfaces.
  • Supported change requests, defects, and production fixes.
  • Facilitated cross-team coordination to support Development, Data, and Test Teams for resolution of issues.

Senior Business Analyst

Confidential, New York, NY

Responsibilities:

  • Requirements gathering; support team in functional design, testing, implementation, and rollout for mobile applications.
  • Projects included: Extending Confidential GO mobile services to Latin American and Brazilian consumers. Confidential GO Mobile is an extension of the Confidential GO experience to mobile devices. Domestically, these devices include Apple's iPhone and iPad, Android phones, Roku, Samsung Smart TVs, and XBOX 360 consoles.
  • Developed closed captioning requirements for HBOGO.com and MAXGO.com to comply with FCC regulations.
  • Support User Acceptance Testing (UAT) for Desktop and Mobile apps.

Senior Business Analyst

Confidential, Hoboken, NJ

Responsibilities:

  • Responsible for gathering and analyzing business requirements with the goal of creating a unified platform with a common data environment, lead delivery engine, lead scoring engine, lead validation engine, forms and alerting engines, and tracking engine across multiple web properties.
  • Worked with CIO to translate user stories into system requirements by creating the information architecture and wireframes to streamline and customize end-user experiences.
  • Facilitate meetings with Development and Quality Assurance teams to review site flow, wireframes and explain functionality.
  • With each iteration of the Agile process create acceptance criteria in Visual Studio (TFS) and update the ongoing detailed functional specification documents with the enhanced functionality.

Senior Business Analyst

Confidential, Secaucus, NJ

Responsibilities:

  • Responsible for planning, roll out, and improvement of IT service & delivery process and its supporting tools.
  • Perform process research and analysis of process change requests, identifying gaps that cause issues and overhead.
  • Create supporting documentation and develop training of new or updated process by working with the stakeholder(s) and impacted team(s), and ensure all changes to processes are JSOX compliant, supported by the organization and communicated
  • Handle all knowledge management service requests. Create portal and service sites, manage repositories and permission access on Sharepoint (MOSS 2007).
  • Confidential outsourced their development and QA services. I was assigned to be part of the team involved in creating the Request for Proposal (RFP) for outsourcing to be offered to Confidential and Confidential .
  • Created and updated selection materials and score cards, managed change control process and versioning of RFP.
  • Managed team of business analysts. Interviewed new resources, interfaced with project managers to prioritize and allocate resources and determine deadlines to meet business needs. Facilitated status meetings, and wrote performance appraisals.
  • Conducted in-depth interviews with SMEs to understand their business/operational processes and procedures. Wrote business requirements on shipping and logistics services, focusing specifically around Customs applications.
  • Responsible for business requirements, functional specifications, and user guides for custom web development project pertaining to shipping and logistics business processes. Applications included Booking, Bill of Lading, Customs, and Reports.

Senior Information Architect

Confidential, New York, New York

Responsibilities:

  • Worked with a large team of information architects and graphic designers to develop the information architecture and functional specification documents for new Wealth Management Portal.
  • Managed team of information architects and developed Dealer, Consumer, Lender, Manufacturer and Admin web sites.
  • Gathered requirements during Joint Application Development (JAD) sessions with stakeholders and SME(s); translated into FRDs, assisted architecture analysis and design by providing wireframes and working prototypes in Dreamweaver.

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