SUMMARY

• Over 11 Years of multi - faceted experience in Information Technology. Involved in roles as a Business Analyst, Project Coordinator, QA Analyst, Software Programmer, and Computer/IT Trainer and Faculty.
• Provide complete operations services for application management, web development, mobile apps development, and custom development for clients.
• Extensive experience in gathering Business requirements, Business processes, identifying risks and impact analysis, UML modeling, Use Cases, User Stories, Sequence and Activity diagrams.
• Extensive experience in creating and managing project documentation such as Project Plan, BRDs, FRDs, PDD (Project Design Document), SSDS (Simplified System Design Specification), SSRS (Simplified System Requirements Specification), TS&P (Testing Strategy and Plan).
• Extensive knowledge and hands on in manual and automation testing in various system environments.
• Exposed to all phases of software development life cycle (SDLC) and good understanding and experience of working with Agile as well as Waterfall methodologies.
• Facilitating sprint planning meetings, backlog grooming, and requirements peer review sessions.
• Agile experience updating User Stories, Acceptance Criteria and project documentation.
• Expertise in developing applications using Visual Basic, .Net Technologies as well as PHP/MySQL.
• Strong understanding of web technologies like HTML, DHTML, Java Script, and VB Script.
• Used Relational database like SQL Server, Oracle, MS Access as a Backend for different applications.
• Experience with designing, developing, testing, implementing and maintaining an MS Access database.
• Create different types of charts and reports using MS Excel.
• Experience with Oracle Database Development like writing Queries, Store Procedures, Cursors, Triggers, Views, Indexes, and Constraints.
• Develop and maintain test plans and test cases.
• Establish procedures for quality assurance test and analyze website/software components to ensure usability and applicability to the business environment and customer.
• Prepares and communicates daily testing status and defect reports. Manages daily testing status and defect tracking.
• Assist in team development while holding teams accountable for their commitments, removing roadblocks to their work; leveraging organizational resources to improve capacity for project work; and mentoring and developing team member.
• Review websites and make recommendations (includes call to action, website analytics setup, Keyword analysis, website performance overall website design etc.) to improve the conversion rate and provide ability to track conversions using online tools and websites.
• Developed Decision Support System (DSS) for top management of AMUL.

TECHNICAL SKILLS:

Operating System: Windows 10/8/7, Windows Vista, Windows XP/ME/NT/98/95, MS-DOS, UNIX

Database Management: MS SQL Server (SSIS, SSAS, SSRS), Oracle 8.0, SQL Developer , TOAD, MS Access, Connecting Database using ODBC, FoxPro 2.5 & 2.6, Dbase

Software Programming: Programming Tools & Techniques, System Structure Analysis & Design, ASP.NET, VB.NET, Visual Basic 6.0, Oracle 8.0/9i/10g, Developer 2000, Core Java, Concept of OOPS, FoxPro 2.5 & 2.6, Programming in C

Software Testing: Manual Testing, ALM Quality Center (QC), JIRA , MTM, TFS, BrowserStack, Quick Test Professional (QTP)

Web Technologies: Designing and Developing Site using Front Page, HTML & DHTML, CSS, XML, Graphics & Image Editing, Java Script, VB Script, WordPress

Web Analytics : Google Analytics, New Relic

Other Packages: MS-Office 2010/2007/2003 , Microsoft Project, Microsoft Outlook, Visio, Crystal Report, Installation of Software, Maintenance of Hardware, Basic Networking

IT & Mgt. Technologies: MIS, Business Process Re-engineering, ERP, E-CRM, Supply Chain Mgt., Project Mgt., Decision Support System (DSS), System Mgt. (Data Warehousing & Data Mining), Management Control & IS

PROFESSIONAL EXPERIENCE:

Confidential, Fort Washington, PA

Business Systems Analyst / QA Analyst

• Serve as a liaison between business user group and technical team.
• Work with business representatives and apply business expertise to ensure quality and accuracy in articulating the business needs into technical application requirements.
• Define and document business as well as technical requirements and user stories for ongoing system enhancement initiatives as well as new applications.
• Identify business opportunities and develop recommendations/drive solutions for application improvement opportunities.
• Provide project/task management support as required.
• Provide on-site application expertise to assist user base with training and application problem resolution.
• Assist the business in the identification and adoption of operational best practice.
• Planning and facilitation of the various Agile meetings and artifacts, including sprint planning, reviews & retrospectives, daily stand-ups & planning
• Search and validate different data from different databases using SQL Developer.
• Worked with large datasets of Lender information, Loan/Product information, Customer Activity Tracking and other different types of data using SQL and other similar tools or application.
• Reconcile large sets of data from heterogeneous systems.
• Utilizes New Relic to monitor website performance and analytics to Identify potential problems before customers are impacted and improve the customer experience.
• Analyze Google Analytics information with Marketing team.
• Manage different project task and defect tracking and assignment using JIRA and TFS.
• Perform different kind of browser and mobile testing using BrowserStack.
• Writing Test Plan, Test Cases and Test Script using various tools like MTM, TFS and HP ALM (Quality Center).
• Help to perform unit testing , regression testing and manage user acceptance testing for business applications.
• Developing and executing test plans to ensure the delivery of quality software applications.

Environment: .NET Technologies, SQL Server, SQL Developer, PHP, MySQL, MS Office (Outlook, Word, Excel, PowerPoint, Access, Publisher etc.), MS Visio, JIRA, HP ALM (Quality Center), MTM, TFS, BrowserStack, WordPress, Service Now

Confidential, West Berlin, NJ

Business Systems Analyst

• Manage d tasks and website/software projects in an accurate and timely manner.
• Provide d written technical specifications to meet project requirements.
• Understand current system architectural design and concepts as they relate to programming technologies and data structures.
• Determine project requirements.
• Ensure system integrity and efficiency for all system solutions.
• Maintain a working knowledge of functional changes to the system and updates related technical documentation.
• Provide d complete operations services for application management, web development, Mobile Apps development, and custom development for clients.
• Develop ed post implementation go-live support environment, construct the transition plan from the project team to the support team, support and maintain client applications and technology infrastructure.
• Plan, design, and implement solutions that deliver and analyze information efficiently for competitive advantage.
• Create d Wireframes and page mockups to help users visualize the end result.
• Create d and maintain requirements for the web portal in User Requirement Specification, Detailed Use Cases and Functional Requirement Specification.
• Translate d Business requirements to functional and technical language with the help of Use cases and UML diagrams for developers.
• Create d Use case and Activity diagrams using MS Visio to give web developers a better idea of the application design.
• Manage d change requests from business users and web developers and conducted JAD sessions to resolve conflicts between keys users and web developers.
• Work ed with the team throughout the life cycle of the project (from inception till completion and any future changes).
• Analyze existing systems for optimal performance and make recommendations as required.
• Manag ed web projects using .Net technologies as well as PHP/MySQL.
• Manag ed web projects using different CMS open source technologies like WordPress, Joomla etc.
• Manag ed e-commerce web projects using custom development as well as open source like Zen Cart, Open Cart etc.
• Manag ed web projects to develop Application Tracking System for recruiting/staffing using open source like CATS.
• Manag ed web projects to develop Custom CRM using SugarCRM and vtiger CRM.
• Experience using different kind of CRM like Salesforce.com, ACT, SugarCRM, vtiger etc.
• Design, develop, test, implement and maintain a MS Access database.
• Design and maintain MS Access Report as well as Crystal Report.
• Created different types of charts and reports using MS Excel.
• Provide d training to clients/business users.
• Establish ed procedures for quality assurance test and analyze website/software components to ensure usability and applicability to the business environment and customer.
• Develop ed and maintain test plans and test cases.
• Prepare d and communicates daily testing status and defect reports. Manages daily testing status and defect tracking.
• Perform ed manual testing to check Software/Website performance and mobile applications.
• Perform ed cross browser testing of various versions of Chrome, Safari, IE and Firefox.
• Manag ed and coordina te with offshore development team.
• Maintain Search Engine Optimization (SEO) work for websites to enhance search result for search engine also review web analytics using different web analytics software and tools like Google Analytics etc.
• Monitor Website performance analysis through different website tools like Neustar, WebpageTest etc.
• Review websites and make recommendations (includes call to action, website analytics setup, Keyword analysis, website performance overall website design etc.) to improve the conversion rate.
• Analyze captured data through web analytics and Website performance analysis tools, interpret results and offer summary insights, conclusions, and provide recommendations.

Environment: .NET Technologies, SQL Server, PHP, MySQL, XHTML/CSS, HTML, AJAX, XML, Crystal Report, MS Office 2007/2010 (Outlook, Word, Excel, PowerPoint, Access, Publisher etc.), JIRA, Windows Vista/7/8.

Confidential

Software Developer / Business Analyst

Responsibilities:

• Involved in the requirement gathering, analysis, design, and coding of the application.
• System Testing and Implemented at Client Side.
• Communicated with the client for modification and installation at client site.

Environment: VB.NET, ADO.Net, SQL Server 2000, Crystal Report, Win XP.

Confidential

Responsibilities:

• Actively involved in the analysis, design and development of the application.
• System Testing and Implemented at Client Side.
• Communicated with the client for training, modification and installation at client site.

Environment: VB.NET, SQL Server 2000, Crystal Report, Windows XP/2000.

Confidential

Software Developer / Business Analyst

Responsibilities:

• Actively involved in the analysis, design and development of the application.
• System Testing and Implemented at Client Side.
• Communicated with the client for modification and installation at client site.
• Involved in User Training.

Environment: VB.NET, ASP.NET, SQL Server 2000, Crystal Report, HTML, Windows XP/2000.

Confidential

Responsibilities:

• Involved in all stages of the project including requirement gathering, analysis of the requirement, design, coding, testing, documentation.

Environment: Visual Basic 6.0, MS Access 2000, Crystal Report, Windows XP.

Confidential

Responsibilities:

• Actively involved in the analysis, design and development of the application.
• System Testing and Implemented at Client Side.
• Communicated with the client for training, modification and installation at client site.

Environment: VB.NET, Oracle 8.0, Crystal Report, Windows 2000/XP.