Senior Business Analyst Resume

SUMMARY

Experience as a Senior Systems / Business Analyst/Director of Operations / Project Manager / Portfolio Manager / Director of Business Development / Marketing Lead / Lead Testing Coordinator / QA Lead participating in business process improvement activities, requirements gathering through Agile and Waterfall Frameworks, business development, extensive use of Visio application to create “as - is” and “to-be” process flows for inclusion into Business Requirements and Use Cases for various Utilities and Competitive Retailers.
Auditing of existing process flows. Use Case creation, QA Testing, RFP and vendor management activities. Seasoned professional with demonstrated success in delivering quality results and generating new consulting business at an executive level. Retail and Wholesale experience within the ERCOT, CAISO, PJM, MISO, ISONE, SPP and NYISO energy markets. Skills include business requirements definition, business process development, Change Management, EDI translation (ANSI X12, version 4010), NT networking, billing and optimization of operational tasks within the deregulated and regulated markets. Proficiency in life cycle of energy customer - from meter read settlements process with exposure to various CIS applications (Bid-to-Bill).
Experience with Smart Metering and Demand Reduction initiatives in 7 ISO Markets. Experience interacting with Market Participants for Market changes. Scrum Master Certified, Scrum Agile Master Certified and Scrum Product Owner Certified. Over 18 years in Information Technology/Utility Vertical.

PROFESSIONAL EXPERIENCE

Confidential

Senior Business Analyst

Responsibilities:

Ancillaries Transformation Project for North America (GOA)
Quantified Problem Statement
Captured Operational Risk Assessment
Documented Business Processes, Systems and People for AS-IS
Measured options against Problem Statement and Risks
Identified Key Benefits
Estimated Costs for TO-BE

Confidential

President/Senior Consultant/Project Manager

Responsibilities:

Principal consultant for Requirements Engineering Associates for Utilities
Scrum Master and Product Owner for Development Team

Confidential

Project Manager

Responsibilities:

Managed regulatory project for Unmetered Customer Audit
Worked with CSO for Agent training to initiate outbound emails and calls requesting updated Unmetered account information
Worked with AM IT group to create data extract for contacting the customers
Overall Project Management activities (estimating, forecasting, Client Updates, etc.)

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