SUMMARY:

• Confidential is an IT professional with over 15 years experience in management information systems working as a Business Analyst and Quality Assurance Specialist.
• As a self - motivated individual, she has succeeded in managing, gathering requirements, analyzing, making decisions, coaching, and being a team player that works well across all functional business groups.
• She is a self-starter, with a very diverse background from technical to managing, business planning and development.
• She constitutes strong verbal and communication skills allowing her the ability to relate to her clients and implement successful results.
• Confidential brings a complete portfolio of skills and proficiencies to every project.
• From a managing standpoint, she has developed technical proposals (RFPs. RFIs), initiated biding; developed business plans, technical manuals (user, training), overseen small to mid-sized projects.
• She has provided System Needs Assessments, capacity planning, critical analysis reporting, and GAP Analysis.
• Confidential has provided quality assurance expertise; test planning, traceability matrices, script development, execution, defect tracking/monitoring and test metrics and reporting.

PROFESSIONAL HIGHLIGHTS:

• Facilitation
• Process Improvement
• Project Management
• Requirements Elicitation
• Change Management
• Training & Mentoring
• User Stories
• Acceptance Criteria
• Functional Requirements
• Communication
• Quality Assurance
• Waterfall
• AGILE
• SCRUM
• Software Development LifeCycle
• Confluence
• Oracle
• TOAD
• MS/SQL
• MS Excel
• MS Word
• MS Power Point
• Visio
• MS Project
• HP Quality Center
• JIRA
• Jenkins
• Training Manuals
• Quick Use Guides
• Use Cases
• User Stories
• Process Flows
• Test Strategies
• Test Plans
• Test Scripts
• Screen Mockups
• Process Mapping
• Traceability Matrix

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst/Sr. Lead Quality Assurance Analyst

Key Technologies: Agile, QTP, HP ALM/QC, JIRA, JAVA, Eclipse IDE, Gherkin, Clarity, VBS, Automation, Lync

Responsibilities:

• Worked on Legal business applications
• Performed Requirements gathering, review, and gaps analysis for iManage Document Management Systems and Accutrac Records Management Systems
• Developed the outline of baseline requirements
• Assisted in analyzing other document management systems to support legal documentation
• Worked with QA team and led/supported QA functions for iManage Document Management Systems and Accutrac Records Management Systems
• Created Traceability Matrix
• Helped plan, design and execute tests specifically in regards to Suspicious Activity Monitoring and Reporting for (AML) Financial Crimes Investigations Portal for fraud
• Utilized Testing Life Cycle methodology: Initiation, Planning, Analysis, Preparation, Execution, Maintenance, and closure.
• Defect management: Identification, prioritization, remediation, and closure.
• Preparation: Created Traceability Matrices, Test Cases and Test Scripts in ALM
• Execution: Conducted SQA testing § Completed SQA entry and exit gates § Created Defect and Test Summary Reporting in ALM
• Nightly status reporting to management
• Developed Gherkin test cases for test automation testing

Confidential

Business Analyst

Key Technologies: Agile, JIRA, Zephyr, Rubymine, Cucumber, Gherkin, ATDD, Service NowJenkins, Confluence

Responsibilities:

• Worked on Line Planning, Event Manager, MDS, IJETII systems
• Reviewed and analyzed Aviation requirements
• Identified requirement gaps
• Held Iteration Planning meetings with agile team to identify appropriate requirements for sprint
• Participated in Retrospectives
• Developed requirements/acceptance criteria in JIRA
• Managed Dashboard (user stories) via JIRA
• Assisted with developing Master Test Strategies, test plans and test cases
• Assisted with developing Gherkin test cases for test automation testing
• Attended three amigos sessions
• Attended daily scrum meeting
• Identified test data
• Performed backend validation via SQL queries
• Performed mobile testing for Tablet, iOS and Android devices
• Elicited and participated in developing requirements for RAMP Mobile application
• Test engineer for new NetJets RAMP Mobile Application (iOS, Android) utilizing Ionic Server framework

Confidential

Business Analyst

Key Technologies: SharePoint, JIRA 5.2, Zephyr, Meridian, MS Word, MS Excel, Agile, Rubymine, Cucumber, Gherkin

Responsibilities:

• Reviewed, analyzed and defined requirements gaps
• Developed/created Functional test matrices
• Utilized Agile processes, JIRA & iterative development processes
• Performed Requirements Analysis/Elicitation
• Defined/developed User Story Cards utilizing JIRA
• Attended daily Scrum meetings
• Participated in Release/Iteration Planning and retrospectives
• Utilized SharePoint application for major release information, document events, and update documentation

Confidential

Business Analyst/Quality Assurance Analyst

Key Technologies: Agile, MS Test Manager (MTM), MS Word, MS Excel, Ruby Mine, Ruby Cucumber, Gherkin, Team Foundation Server (TFS)

Responsibilities:

• Lead Analyst responsible for key business process areas (SEZQ, BOP, CT, CA, XA) utilizing Agile SDLC
• Assisted in the creation of Use Case Acceptance Criteria
• Met with Product Owner(s) to review requirements and obtain sign-off
• Developed and executed formal platform release test plans to ensure the delivery of quality software applications
• Developed Gherkin test cases for test automation testing
• Ran automated test scripts utilizing Gherkin, Ruby Cucumber
• Attended Functional requirements review meetings; analyzed and reviewed detailed requirements.
• Identified requirements gaps
• Attended daily Scrum meeting
• Created on-boarding document for new consultants coming aboard
• Utilized SharePoint application for major release information, document events, and update documentation
• Utilized MS Test Manager (MTM) for manual script development
• Utilized Team Foundation Server (TFS) for defect creation/ tracking, feature files, automated scripts

Confidential

Business Analyst

Key Technologies: Agile, Quality Center, MS Project, MS Word, MS Excel, MS Visio, Oracle, PeopleSoft

Responsibilities:

• Lead Analyst responsible for key business process areas
• Gathered understanding of the key processes in the business (Talent Management, HR payroll) and the business rules that impact the development and/or implementation of information systems.
• Worked on the Enterprise eCompensation project; implementing four releases, utilizing PeopleSoft v9.1.
• Other areas of PeopleSoft worked: Benefits, HRMS, and Payroll.
• Attended Functional requirements review meetings; analyze and review detailed requirements.
• Identified requirements gaps
• Created Use Cases and Process Flow Diagrams,
• Developed Master Test Strategy, Test Plans, and Test Conditions.
• Performed process mapping
• Planned, created, and submitted Change Control Requests
• Identified and documented defects utilizing defects tool in Quality Center.
• Developed on-boarding document for new associates.
• Performed additional job duties as required.
• Uploaded documents to Lotus Quickr.

Confidential

Business Analyst/Lead Test Analyst

Key Technologies: ETL, Crystal, Quality Center, MS Project, MS Word, MS Excel, MS VISIO

Responsibilities:

• Developed and executed formal platform release test plans to ensure the delivery of quality software applications.
• Worked with business users to define functional requirements, participates in test planning, writing test cases/scripts, test case automation and test execution. Testing may include application, network, system and user acceptance testing.
• Performed additional job duties as required.
• Learned knowledge of information systems elements (hardware, software, network, etc) and their application to business functions/processes.
• Gathered understanding of the key processes in the business and the business rules that impact the development and/or implementation of information systems.
• Developed mock-ups
• Worked with multiple programs/systems on projects of moderate to high complexity within one or more development environments.
• Worked independently with management and technical groups within the functions they support
• Worked with data warehousing; staging, ETL, and datamart testing
• Utilized Crystal reporting to generate reports
• Performed triage activities

Confidential

Business Analyst

Responsibilities:

• Worked as Business Analyst on Workers Compensation Policy (WCP) and Business Owners Policy (BOP) project
• Performed analysis and review of Functional Requirements Document (FRD)
• Performed analysis and review of Use Cases
• Performed gaps analysis; identified major gaps and proposed adequate solutions
• Collaborated with Business Systems Analyst to ensure appropriate updates incorporated when gaps found
• Developed test cases utilizing Mercury Quality Center
• Offered suggestion concerning Agile development
• Performed functional peer reviews
• Identified and documented defects utilizing defects tool in Mercury Quality Center
• Utilized SharePoint application for major release information, document events, and update documentation
• Identified Mainframe requirements

Confidential

Business Analyst/Quality Analyst, Confidential

Key Technologies: IBM mainframe 3090/Novell Network, MS Office Suite, GroupWise, MS VISIO, MS Project, Novell NetWare, HPUX, MS Windows 95/98/2000/NT/XP, PVCS, Dimensions, TOAD, Oracle 9i, Oracle 10g.

Responsibilities:

• Supported the Ohio Department Job and Family Services Sharing Career Opportunities & Training Information (SCOTI) system
• Participated in the analysis, review and approval of Business Requirements and Functional Requirements by reviewing the documents
• Provided insight to current system functionality; identified gaps and provided proposed functional solutions
• Performed Requirements Analysis/Elicitation
• Defined/developed use cases
• Refined business requirements as needed during design and development
• Developed screen mock-ups utilizing MS VISIO
• Validated Technical Design documents develop by IT developers against Functional Specifications
• Developed Traceability Matrix
• Participated in the development and coordination of test plans, test scripts, test scenarios, test coordination and execution during testing phase
• Interacted with technical peers/developers when errors were found resulting from missing or inappropriate coding conditions
• Analyzed JAVA and/or SQL code procedures; providing solutions to the development team
• Analyzed Customer Service Requests (CSRs) and applied solutions where applicable
• Implemented CSRs utilizing Dimensions
• Managed and executed functional, system, end-to-end, regression, and UAT testing efforts
• Tracked defects and enhancement. Retested defects and enhancements to ensure adequate software releases
• Used TOAD to develop and run SQL queries to perform back-end testing and/or customize functionality in Oracle 9i/10g environment
• Experienced with PVCS Version Control and Tracker
• Utilized MS Visio tool package to document systems flow
• Developed Acceptance Testing Deployment Plans for Production implementation
• Participated in solution deployment planning, coordination and execution
• Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT)
• Led User Acceptance Testing
• Developed test plan, test scripts for interface testing between SCOTI and Ohio Job Insurance (OJI) systems.
• Developed test plan, test scripts for interface testing between online, web-based SCOTI and inbound batch applications; Americas Job Bank (AJB), Career Board (CB), etc.
• Participated in the execution of interface testing for statewide inbound/outbound applications.

Business Analyst

Confidential

Key Technologies: PeopleSoft

Responsibilities:

• Supported Ohio Administrative Knowledge Systems (OAKS)
• Implemented a Enterprise Resource Planning (ERP) solution that provided an automated and integrated financial, procurement, human resources/payroll, asset management, and capital improvements system, utilizing PeopleSoft
• Reviewed and analyzed current Confidential, financial As-Is processes
• Attended financial processes To-Be sessions
• Attended JAD sessions to determine best solutions
• Evaluated PeopleSoft application to determine the business needs and impacts of implementing the PeopleSoft package
• Documented and defined PeopleSoft processes
• Performed process/data mapping; ensured procedural alignment of processes to PeopleSoft application
• Developed the Business Transformation Architecture Strategic Plan
• Produced and reproduced documentation

Confidential

Project Manager/Business Analyst

Key Technologies: UNIX, MS Project, MS Word, MS Excel, MS Visio

Responsibilities:

• Demonstrated working knowledge of project management PMBOK methodology and SDLC
• Managed several medium to large projects (e.g. Retail Readiness, Sales Force Automation Systems, Production Data Change Management)
• Established and executed project communication plans; ensuring timely communication with management, business stakeholders to ensure successful execution and implementation of projects
• Collaborated with users to anticipate their needs and business challenges
• Worked closely with supervisors and managers to ensure that procedures, standards, and policies, were supported by appropriate technologies
• Gathered requirements from the application development managers in an effort to review, resize, and/or enhance applications to support retail growth and initiatives
• Met with system operations managers for capacity planning purposes to ensure operations, databases and disk storage, meet retail growth needs
• Developed extensive project plans and delegated tasks. Monitored tasks to completion.
• Ensured projects delivered within scheduled timeline and approved budget
• Collaborated with the End User Support group to ensure all retail locations across the Midwest were ready. Ordered, placed, and tested desktops, PC, routers, and switches for the retail season
• Projected sales for all billing systems across Midwest region utilizing MS Excel
• Delivered reports: System Needs Assessments, Capacity Planning, Critical Analysis Report, Sales Projections, Customer Service Allocation Needs, and GAP Analysis, utilizing MS Excel.
• Reviewed and evaluated procedures for risk areas, duplication, operating efficiency, legal compliance, technical progress, as well as achieving Service Level Agreement (SLA)
• Apprised top-level executives with weekly status in regards to project deliverables, timelines, and resources, utilizing Lotus Notes application.
• Interacted with business analyst, developers, and management to gather requirements and functional specifications; to review the needs of the business
• Analyzed and developed issues list for review and reconciliation
• Performed Business Process Mapping utilizing MS Visio charting tool to map out processes and functionality that were provided to users and functional teams to increase business knowledge and awareness
• Developed and executed test plan strategy, test plans and test scripts for various applications (online, batch)
• Managed and led a QA team of 4+ testers
• Implemented error log strategy
• Managed and executed functional, system, end-to-end, regression, and UAT testing efforts
• Managed and escalated system defects, issues, and risks
• Tracked and monitored changes to ensure implemented and moved into production in a timely manner and recommended corrective actions where necessary
• Developed Production Data Change guidelines, policies, and operational procedures to avoid overlap, system error, and redundancies; adhering to corporate best practices and SDLC
• Identified/researched project scope, timeline, and cost impact of changes and distributed to stakeholders for approval
• Reviewed/analyzed coding efforts (COBOL, Client Server)
• Ensured pre-implementation/post-implementation validation was completed and approved