SUMMARY:

Analytical and solutions - oriented IT professional with experience in guiding teams through concept, development and deployment. Proven expertise in improving business process. Contribute strong project management, hands-on technical acumen and business analysis skills to help define business objectives and project scope.

STRONG CORE COMPETENCIES IN:

• Data Process Flow Design Data Modeling
• Deployment/Migrations Process Automation
• Analytics and Reporting Team Leadership and Motivation

TECHNICAL SKILLS:

Databases: MySQL (All), SQL Plus, SQL/MP, Oracle, MS Access

Systems: Windows (All)

Languages: SQL, PL/SQL

Software: Confidential, Toad, Microsoft Office, TOAD, Adobe PhotoShop, Microsoft Project, Microsoft Visio, Remedy Client (Help Desk tool)

EXPERIENCE:

Confidential

IT Business Analyst, Tampa, FL

Responsibilities:

• Served as the subject matter expert for the Billing and Finance assisting in development and QA for root cause analysis to Business and/or Clients as needed.
• Assisted with new client onboarding
• DataLink Implementation reporting needs of clients.
• Identified change impacts on projects as well as evaluated root cause analysis and transformed the business needs into specific SDLC requirement artifacts for the Mainframe billing system and other healthcare technology applications.
• Financial Automation Controls per client’s needs for SOX compliance.
• DataLink reporting and Extraction needs per decommissioned reporting tool.
• Lead and facilitated requirement solicitation sessions for assigned projects.
• Responsible for the collaboration amongst project team members to ensure requirements are delivered on time and are managed through project execution.
• Responsible for Collaborating with Development Teams to ensure baseline requirement artifacts are kept up-to-date.
• Maintained positive client business relationships across the organization, including guiding others in understanding client businesses, processes and priorities.
• Responsible for creating descriptions of business needs and business program functions, including creating process and data flow diagrams, workflow diagrams, test scripts, training curriculum, and quality assurance/audit procedures.

Software: Sharepoint, Confidential, Benthic, Microsoft Project, Microsoft Visio, Vantage DB, Confidential billing system.

Languages: SQL, PL/SQL

Confidential

Business Analyst, St. Louis, MO

Responsibilities:

• Participated in change coordination and/or problem resolution meetings regarding Master Enterprise Product Catalog ( Confidential ) and Gateway ordering web interface for the Confidential billing system.
• Identify, evaluate the impact of new requirements on an existing suite of Confidential applications and develop billing systems procedures that meet business requirements.
• Identified change impact on projects dealing with Confidential billing system and the integration of Confidential (Amdocs Product) and Gateway Ordering.
• Assisted with Customized Order Management Workflows and designed and developed new workflows.
• Responsible for gathering Business and Functional Requirements (as needed) to be implemented for Gateway Ordering and Confidential (Amdocs Product).
• Act as conduit between IT and the Business owners; ensuring needed change requests created for system gaps. - this was the gap analysis from current state to proposed
• Coordinated and implemented new and optimized processes for the integration of Confidential within the operations department. These include business partner relationships, new policy and procedures.
• Worked with stakeholders to align, coordinate and execute shared objectives to meet business requirements.
• Extensive experience in leading, coaching and mentoring members of the business analysis discipline
• Assess As-Is systems flow and Create To-Be flow to support activities and CSR ordering/billing transactions between Confidential, Gateway Ordering and Confidential .
• Responsible to ensuring the synchronization (Quality Assurance) for Revenue/Financial teams in support of the future acquisition between TWC, Charter and Comcast.
• Creating Support Documentation and presentations to reverse shadow knowledge and functionality to be discussed with Development team and to confirm the correct process for every release. A detailed and approved roadmap created by peers after these discussions for the troubleshooting tasks and workarounds for release management of Gateway Ordering.

Confidential

Project Manager /Business Analyst, Jacksonville, Florida

Responsibilities:

• Participated in change coordination and/or problem resolution meetings regarding Disaster Recovery.
• Responsible for Operational Change Management review. Inclusive of risk evaluation, scheduling and gap analysis with existing processes.
• Identified, Communicated and Coordinated change impact on all projects dealing with the Confidential Mainframe
• Coordinated and implemented new and optimized processes (tape/library management, vendor relations and management procedures) within the operations department.
• These include business partner relationships, new policy and procedures, and tape/library initiatives.
• Worked with stakeholders to align, coordinate and execute shared objectives to meet business requirements.
• Extensive experience in leading, coaching and mentoring members of the business analysis discipline
• Mentored support for business analysts on key development areas such as Year End, Mid-Year Purge and Disaster Recovery.
• Coordinated and implemented of changes to existing workflows processes within the operational department. i.e Tape Management Process - Iron Mountain.

Confidential

Data Analyst/Project manager, Charlotte, North Carolina

Responsibilities:

• Assisted in the design, development, implementation and maintenance of a client facing an external tax application that interfaces directly with billing systems to ensure correct tax calculation on customer
• Managed s a monthly process to extract and standardize transactional tax data to enhance business processes from multiple billing systems and create a dataset that is used as a basis for filing monthly transactional tax returns..
• Responsible for Data analysis on all data extractions, consolidations, manipulations, and reporting in support of all areas of corporate tax from various systems; documenting complex business needs, identifying process improvements and performing technology transfers for the taxation department.
• Participates as a key member of the project team developing interface between billing system and tax calculation engine. As well as, provide support post go live from both a functional and technical perspective.
• Responsible for Creating and validating the monthly transactional tax data extract that is uploaded to our compliance vendor and used to create the roughly 1,000 returns filed each month.
• Assisted tax accountants in automating and improving existing processes and provides technical support as needed.

Confidential, Hicksville, NY

Project Manager

Responsibilities:

• Successfully manage, mentor and train employees
• Responsible for the architecture, implementation and administration of network infrastructure monitoring of multiple operational projects
• Partners with senior management on business level strategy development and execution.
• Managed project communication plans, project progress reports, meeting minutes, relevant project documentation, vendor communications, technical diagrams, and customer notifications via a proprietary campaign management tool. i.e - Confidential
• Technical lead on all implementations and support projects
• Manages application compatibility and code stability on multiple platforms in conjunction with Engineering
• Liaisons with various Network Management departments and vendors to troubleshoot issues and support both new and existing products
• Participated on multiple project teams on a technical level regarding the implementation of customer facing initiatives

Confidential, NY

Senior Business Requirements Analyst

Responsibilities:

• Designed, developed and implemented a large scale bill redesign and campaign management application and SQL Server databases used for multiple projects and departments
• Proven ability to translate complex technical issues into business benefits as well as a strong ability to influence and implement processes.
• Maintained Amdocs application for executive management exception tracking and reporting utilizing SQL Server and Oracle.
• Created web application for user configuration for the integration of multiple billing system applications utilizing SQL Server, Oracle and SQL-MP backend with an ASP user interface
• Maintained a number of Shell Scripts to handshake Daemon tool for Document Designer.
• Liaised with external teams including XML Web Services and DB’s about the future design direction in XML technologies regarding feature implementations.
• Managed FTP software that secured the transfer of data from one computer to another through a network. (i.e Ipswitch, GoAnywhere and Unix).
• Proven experience with requirements gathering, conducting business and technical design sessions with clients, and participated in integrated JAD sessions with Database Administrators, Developers, and QA Analysts. Experience in developing user guides, documenting business systems and/or system enhancements and procedures.
• Providing ongoing coaching support for business analysts during project delivery of the Confidential bill redesign.
• Provided extensive oversight and support in the delivery of business analysis activities throughout the bill redesign project.
• Proven experience implementing innovative approaches and solutions that require significant changes across business group environments.
• Developed analytical reports and provided metrics for executive management utilizing SQL
• Created company wide scripting and reporting mechanisms used for the standardization of billing rate codes and control tables
• Analyzed, identified, and prioritized complex and competing business requirements across business functions.
• Primary resource for communicating with technical teams and senior business management to clarify technical requirements.
• Analyzed various change impacts and best practices for the entire organization and senior management groups.
• Performed extensive research and reporting for reconciliation between the CableData billing system to the Kenan billing system to ensure synchronization including but not limited to Cash Management, Revenue &/or Quality Assurance - procurement to pay or order to pay for the collections teams.
• Created over 150 reports to improve work force management procedure as well as customer retention statistics, as well as downstream components such as Logistics Department - Inventory.
• Involved in implementation of Oracle Applications 11i
• Designed and developed Oracle Discoverer reports and PDF reports.
• Assisted with real-time data collection into ERP system using hand held devices utilized by the cable installers.
• Maintained availability of large-scale databases through performance tuning and administrative measures
• Identified areas of inefficiencies in reporting processes and created client facing automated processes to increase process efficiency for customer service.
• Lead enterprise-wide projects
• Lead system support and application team for the update of the billing system by creating test plans, support schedules and integration procedures
• Lead system support and application team for the introduction of the integration of document designer software with the billing system by creating test plans, support schedules and integration procedures
• Primary Resource for the Marketing for the client-based application that enables the settop to determine which version of the commercial to display based on the defined settop profile- Visible World Trial.
• Managing vendor risk and performance assessment for the client facing application; Optimum Voice Pre-Paid International notification of credit card expiration.
• Increased efficiency of operations by creating automated processes and reporting to increase efficiency of 24 X 7 billing operations team
• Participated in tier 3 support for all billing system applications under department oversight
• Promoted from:
• Business Analyst I September 2007

Confidential, NY

Business Analyst- Strategic Administration Analyst

Responsibilities:

• Successfully managed, mentored and trained seven computer operators
• Implemented multiple processes and checklists to increase process and daily job efficiency
• Acted as supervisor for the Confidential Billing & Collections team, assisted team manager in resolving problems/issue s identified in daily operations ( Confidential ) for approximately two months
• Prepared monthly payment reports and summarization of Billing & Collections associated information i.e.- Payment Trend Summary, Monthly Credit Card Report, Monthly Credit Card Totals Report for Call Center.
• Primary contact/liaison for Confidential Management, Product Operations, Information Systems to help determine critical processes in Vitria Error processing to determine potential operational improvements.
• Assisted in reporting on outsourcing vendor activities and managing the day-to-day operations. i.e.- Premier daily report, Connectivity Process Flow (T1), Escalation Process.

Confidential

Project/ Business Analyst, Jericho, New York

Responsibilities:

• Primary contact/liaison for Finance, Accounting, Sales, Logistics, Customer Service and the IS group for all Year End/Month End/Daily/ Weekly reporting analysis/ reconciliation.
• Responsible for monitoring HEAT ticket system for Confidential support assigned tickets including analysis reports to determine problem areas that may require additional training, documentation support for BU or identifying programming modifications needed requiring the notification to the appropriate vendor for resolution (Convergys).
• Liaison with Business Units teams on application modifications.
• Monitored and maintained project plans; ensuring the process and resource requirements are met in supporting the corporate business initiatives.
• Assisted with managing the program-wide SOX compliance efforts, develop and maintain annual master SOX project plan, related to process documentation to ensure compliance with Program guidelines.

Confidential

Project Support Manager, Plainview, New York

Responsibilities:

• Primary contact for Confidential clients to ensure that understanding of the business and operational needs are met by demonstrating the commercial and operational benefits of the given the solution to Management levels.
• Responsible for resolving client issues pertaining to Confidential ’s SecurIT software.
• Trained clients/support staff on SecurIT software. Supervising SecurIT support staff ( Confidential ) during transition phase.
• Compile and verify data for periodic financial and administrative reports.
• Also Prepared various monthly, quarterly, and annual cost center reports, and other ad-hoc requests from customers.