SUMMARY

• An experienced Project Manager/Business Analyst with proven communication, problem - solving and organizational skills specializing in I.T. and web related projects and enterprise wide project management.
• Innovative, computer savvy professional with proven experience in successful project and portfolio management.
• Possessing solid analytical, technical and problem resolution skills for full systems development life-cycle on leading-edge projects.
• Background reflects hands-on training and experience in the areas of Project Management, System Analysis, Backend system support, networking, system administration, software deployment and implementation. Competent in SDLC, Waterfall and Agile development methodologies.
• Flexible, results-oriented leader with strong organizational and communication skills who delivers superior team performance

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Business Analyst

• Implemented over 50 Project requests ranging in size from Enhancements (120 hours) to Large Projects (1760 hours) across all websites Adorama.com, LeisurePro.com, SunnySports.com, Adoramarentals.com
• Managed up to 30 dedicated resources across all active projects, up to 4 running simultaneously within IT and the business including developers, QA, and technical leads both internal and overseas
• Responsible for Defining Scope, Business requirements, Resource and Budget planning and allocation, Risk Analysis and Mitigation, Communication plan, QA and UAT signoff and to ensure successful implementation based on established success criteria.
• Project Highlights:
• Implementation of new Adorama Learning Center website via Wordpress platform
• Migration to email vendor Selligent, this included the redesign of our email preference page, backend tables that stores all customers records and establishment of communication channels with vendor to supply user preferences
• 3rd party implementations: User submitted photos via Guru Shots, Push Notifications via Vizury, Sponsored Product via Criteo
• Oversaw the redesigns of Ecommerce websites: Product Listing and Detail Page, My Account, Cart, Mobile Enhancements which increased conversion by 15% tracked via Google Analytics
• Managed the deployment of a new unified back end architecture for all Adorama web sites
• Streamlined and automated the trade-in workflow allowing business to grow exponentially with less user intervention
• Introduced the ability for item linking based on data elements that eliminates need for manual processing

Confidential, NJ

Project Manager

• Lead analyst serving the eCommerce back end systems Integration of Dollar and Thrifty Rent a Car into the Hertz legacy systems. (Reservation, loyalty, com’s). Integral part of the Dollar and Thrifty website redesign
• Acted as liaison between the client area, technical organization, and other impacted areas by planning, conducting, and directing the analysis of highly complex business problems to be solved through strategic eCommerce-based solutions
• Served as key interface between the Software Development Team and Business Unit to deliver and implement company’s goals through the creation of business and technical requirements, use cases, wire frames, data mapping and process flows
• Involved with the redesign of the Dollar, Thrifty and Hertz.com including mobile websites by generating Style guides and functional documents to be utilized during development and testing phases.
• Acted as Scrum PM managing one or more concurrent projects which included integration of Dollar and Thrifty, Mobile Application development and support

Confidential, New York, N.Y

Operations Analyst / Manager

• Coordinated QA and UAT for newly designed company webpage; created training materials and test plans for current and future projects and incoming employees
• Acted as primary liaison between stakeholders, landlords and clients and managed the day to day duties of both staff and agents; total team members 15
• Implemented development plans for agents and staff in order to expand current skill set and improve day to day operations

Confidential, Parsippany, NJ

Senior Business Analyst / Project Lead

• Led and participated in over 15 back-end system projects. Involved in all aspects of development and all phases of QA, UAT, implementation and deployment with indirect reports numbering over 10
• Coordinated with management, developers and product owners to create a new online reporting platform. Communicated with the impacted parties across various groups in order to present required web content, and gather the vital details that should be included to meet the overall business concept
• Worked closely with back-end system team, senior staff, vendors and users to review needs and evaluate potential changes and updates. As well as create and maintained user documentation, project plans and managed deadlines for both internal and external customers
• Responsible for data extraction, analysis and presentation to senior level management, including the creation of slide decks used in making personnel decisions for improvements and new case work for financial reduction and improved synergy
• Key business contact and relationship manager for Print/Imaging vendors (Kubra, HOV, Laison)

Confidential, Morristown, N.J

Business Analyst / Supervisor

• Oversaw the support of various applications as SME which included answering inquires, tracking of production logs and resolving application related problems. Provide 3rd level technical support answering complex questions to the billing process flow and supported tools. Supported Vendor relationship for front end key entry and suspense processing unit; instituted new procedures which lowered the suspense 25%
• Worked with Project Managers to develop parallel and implementation plans. Participate in User Acceptance Testing. Review UAT test plans for completeness of test scripts according to requirements. Maintain test procedures and documentation as necessary to ensure proper testing is conducted. Consolidate and help validate actual vs. expected test results
• Developed in depth documentation for both internal and external customers for supported systems. Prepared various sales, tracking, and financial reports for various use as well as analyzed business and user needs in order to provide process improvements
• Supervised the design, implementation and maintenance of documentation and procedures utilized for application support which reduced 3rd level escalations by 40%. Created business requirement documents which include systems impacts, time and cost estimations/savings, process and data flow diagrams, training requirements implementation plans and procedures
• Serving as a user support coordinator for several applications consists of analyzing client’s inquiries and production issues. Providing production support analysis, troubleshooting and investigation of clients’ inquiries. Coordinated with application groups, developers and regional support desks in resolving and testing defects and submitting work requests for system enhancements
• Supervisory tasks consist of establishing and promoting a positive, team-oriented work environment emphasizing employee involvement, pro-active communication, inter-departmental cooperation, and continual improvement on all levels. Implement employee personal development plans as required to ensure the continuing professional growth of department personnel. Function as a liaison and advocate on all levels to ensure that employee, department, and corporate needs are addressed in a timely and productive manner. Team consisted of 3 direct reports and over 25 indirect worldwide