SUMMARY:

• A dynamic, results oriented, self - motivated professional with 13+years' experience in the Financial Services, Mortgage and Investment Banking industry.
• Described as "Top-Performer" with consistent track record for meeting or exceeding goals and exceeding client's expectations.
• Flexible, creative and able to adapt to rapidly changing environment. Excellent analytical and problem solving skills.
• Able to work well independently and collaboratively as a team member. Excellent presentation, documentation and communication skills.
• Excellent history of managing significant projects that leverage technical and strategic innovation to streamline processes, reduce costs and increase the technology capabilities.

CORE COMPETENCIES

• Unified Modeling Language (UML)
• Business requirements document (BRD)
• Quality Assurance and Testing
• Business Workflows
• Business Process Improvement
• SDLC Methodology
• Waterfall, Agile Methodologies
• MS Office (Visio, PowerPoint)
• Change and Defect Management tools (ClearQuest, HP ALM/Quality Center, Remedy)
• Loan Servicing and Default (Underwriting, Appraisal, Closing, Funding, loss mitigation, Foreclosure, REO)
• Credit Card processing
• Tax Reporting
• Internet Banking

PROFESSIONAL EXPERIENCE:

Confidential, TX

Senior Business /Systems Analyst

Responsibilities:

• Acted as subject matter expert for line of business partners and audit for designing and updating new processes to meet changing needs.
• Effectively communicated critical information and influenced all levels of the organization to adopt change
• Developed numerous metrics, reporting solutions and process updates
• Developed wireframes and screen mock ups for the new process
• Prepared swim lane Process maps/Process flows for the workflow system to consolidate and present multiple scenarios. This was very critical and helpful in understanding the big picture.
• Created interface requirement document for Loss Mitigation, Foreclosure and REO process
• Communicated constantly with stakeholders through performance reporting and status meetings
• Defined project scope, goals, timeline, and deliverables
• Prepared User stories and acceptance criteria in Target process
• Prepared and presented key business issues and resolutions to management
• Provided guidance to the Development Team to define workflow system, Solutions, User Interface and training requirements.
• Acted as a liaison between all Stakeholders, Development and QA team to review the progress made and facilitate any issue meetings
• Managed all change requests and conducted gap analysis
• Worked on system conversion and non-functional requirements
• Worked on release notes
• Reviewed and provided input for the finalized detail design and test cases associated with the deliverable.
• Addressed and resolved business and testing issues.

Environment: LQCS, Target Process, QAS ( Confidential in-house Java application), MS suite (including MS office, MS project and MS Visio), Clear quest, DOORS, SharePoint

Confidential

Senior Business/Systems Analyst

Responsibilities:

• Analyzed the business requirements and created BRD and systems specification document
• Performed gap analysis and helped identify the data quality issues in the existing reporting process
• Prepared and validated Weekly/Monthly/Quarterly/Semi-Annual/Annual Reports for Rating Agencies and Mortgage Association
• Created source to target mapping document
• Improved the process run time by fine tuning the SQL code
• Prepared status reports to accurately communicate progress
• Pro-actively provided early notification of potential issues that could affect project schedule and the integrity/availability of reports
• Identified and documented project team roles and responsibilities
• Worked with development and testing team to clarify questions related to the requirements
• Resolved the ALM defects raised through SIT and UAT
• Assisted the Project Manager in various project management activities

Confidential, TX

Senior Business /Systems Analyst

Responsibilities:

• Constantly communicated and Interacted with stakeholders through performance reporting and status meetings
• Defined project scope, goals, timeline, and deliverables
• Prepared Business Requirement Documents (BRD), Functional Specification Documents (FSD) using IBM DOORS.
• Prepared and presented key business issues and resolutions to management
• Conducted Defect Review Board (DRB) daily calls
• Created interface requirement document for Loss Mitigation, Foreclosure and REO process
• Provided guidance to the Development Team to define workflow system, Solutions, User Interface and training requirements.
• Liaison between all Stakeholders, Development and QA team to review the progress made and facilitate any issue meetings
• Managed all change requests and conducted gap analysis
• Built cross-divisional relationships to enable consensus on strategy for future workflow functionality
• Gathered and analyzed information and provide recommendations to address and resolve business issues for a specific business group.
• Reviewed and provided inputs through the finalized detail design and test cases associated with the deliverable.
• Resolved and/or escalate issues that arise during testing
• Documented and published lessons learned
• Prepared a consolidated job aid, accessible via Help link within the tool
• Resolved clear quest defects
• Assisted business with workaround capability by documenting pre-existing system issues
• Co-ordinated tasks with production support team to resolve high priority issues and performed business testing post production fixes

Environment: IBM Lombardi, QAS, MS suite (including MS office, MS project and MS Visio), Clear quest, DOORS, SharePoint

Confidential - Confidential NJ

Senior Business /Systems Analyst Lead

Responsibilities:

• Analyze and understand the business requirements and create systems specification document
• Maintenance of RTM (Requirement Traceability Matrix)
• Plan business analysis approach
• Conduct stakeholder analysis
• Estimate requirements activities (e.g., milestones, work units, level of effort, duration)
• Identified project risks
• Create the project plan using MS project
• Conduct project team meetings
• Conduct BA team performance reviews
• Plan operational support activities based on business analysis deliverables
• Study the inherent systems thoroughly to have a clear understanding of the business processes and associated system workflow using MS Visio
• Analyze and maintain business reports created via SAS, EZYTRIEVE and DYL
• Work with development and testing team to clarify the questions in the requirements
• Clarify the defects for requirements raised through SIT and UAT
• Assist the Project Manager in various project management activities

Environment: COBOL, CICS, JCL, VSAM, Eazytrieve, QMF, DB2, MS Project Plan, REQPRO, Test Director, SQL, Oracle, PL/SQL, DOORS, Erwin, OS/390, Share point, Clear quest, Rational Rose, CSF printing tool

Confidential, Malvern, USA

Business/Systems Analyst Lead

Responsibilities:

• Facilitated requirements workshop
• Analyzed Requirements and create Use Cases, Use Case Diagrams and Activity Diagrams using MS Visio.
• Conducted Gap analysis to understand new business model and additional functionalities to be incorporated into the new application.
• Conducted JAD sessions for better understanding and refining of requirements in coordination with multiple teams.
• Created Business Requirements Document and the Use Case Specification Documents.
• Created and maintain SAS and DYL Reports
• Used Rational Requisite Pro as requirement gathering tool.
• Identified all use case components including basic, alternate and exception flows.
• Prepared Business Process Models
• Conducted several discussions with business to clarify requirements in order to identify use cases and document UC Specifications.
• Assisted QA team by Reviewing test cases and clarifying requirements to ensure complete coverage of requirements.
• Coordinated with development and testing team to resolve any gaps in the requirements

Environment: COBOL, CICS, JCL, VSAM, Easytrieve, QMF, DB2, MS Project Plan, REQPRO, Test Director, SQL, Oracle, PL/SQL, DOORS, Erwin and OS/390

Confidential

Business Analyst

Responsibilities:

• Performed analysis on defaulted loans in order to identify the root cause of issues in the loss mitigation process.
• Worked on a foreclosure tracking report for higher management - identified the MSP fields and outlined the process to create the BRD for the report.
• Involved in creating targeted questionnaires and interviews for SME’s, clients and business users to gather requirements.
• Performed Feasibility and Risk Analysis to identify the business critical and high-risk areas of the application.
• Worked as a liaison between business users and developers to submit requirements and changes, clarify questions and issues.
• Developed data flow diagrams, illustrating the flow of data from the Legacy systems into the Application Database Tables, along with checkpoints for testing / verification.
• Prepared use case documents and utilized MS Visio to create UML diagrams including use case, activity and class diagrams to extract business process flows and workflows
• Participated in JAD sessions for requirement, feasibility and risk analysis with various stakeholders
• Collaborated with the QA team in reviewing and validating test plans and test cases, ensuring that the final application catered to the user requirements.

Environment: MSP, COBOL, CICS, JCL, VSAM, Easytrieve, QMF, DB2, MS Project Plan, REQPRO, Test Director, SQL, Oracle, PL/SQL, DOORS, Erwin and OS/390

Confidential

Business Analyst

Responsibilities:

• Enhanced and maintained legacy systems using DB2, CICS and IBM/MVS environment.
• Prepared Analysis and design documents for the release.
• Created functional specification document
• Planned business analysis approach
• Identified and documented project team roles and responsibilities
• Identified project risks
• Planned operational support activities based on business analysis deliverables
• Analyzed Requirements and created change requests (ECR’s)
• Worked with development and testing team to clarify the questions in the requirements
• Clarified the defects for requirements raised through SIT and UAT

Environment: COBOL, CICS, JCL, VSAM, Easytrieve, QMF, DB2, MS Project Plan, REQPRO, Test Director, SQL, Oracle, PL/SQL, DOORS, Erwin and OS/390

Confidential

Developer

Responsibilities:

• One time load of data to the newly added columns.
• Creation of new COBOL programs and batch Jobs to satisfy the business needs
• Modified the existing programs to process the enhanced business logic
• Created test plans and updated the same in Test directories
• Involved in unit testing for both batch & online programs
• Involved in system test plan creation

Environment: OS/390, VS COBOL II, CICS, VSAM, DB2, JCL, Endeavor, Easytrieve, QMF, DB2 Platinum tools, File Aid, SQL, Changeman and Test Director

Confidential

Developer

Responsibilities:

• Responsible for coding new programs and modifying the existing programs based on the business requirement.
• Code walkthrough with the clients on critical components.
• Created the unit & system test cases/test data for testing the programs
• Maintained quality standards and documentation.
• Generation of weekly status reports and attending status meeting.
• Analyze programs of the existing system and prepare analysis document.

Environment: OS/390, VS COBOL II, CICS, DB2, JCL, Changeman, ESP and SAR