SUMMARY:

Have excellent interpersonal skills, and 10+ years of experience in the Car Auction, Utilities, Pharmaceutical, and Semiconductor industry as a Business Analyst, Senior Technical Writer, Business Operations Specialist, Project Coordinator, Compliance Investigation Specialist, and Production Supervisor.

SKILLS AND KNOWLEDGE:

• Lean Six Sigma - Green Belt Certified
• Process Mapping using BPMN 2.0 (Business Process Model and Notation)
• Word, Excel, Powerpoint, Visio 2010, Remedy
• Trackwise database, SAP, Regulus (Syncade), Documentum, MS, Mercury Quality Center, GMP, Confidential, 21 CFR Part 11, Root Cause Analysis

EMPLOYMENT HISTORY:

Business Analyst

Confidential, Carmel, IN

Responsibilities:

• Work with Auction Integration Team to coordinate IT activities for new, existing, and relocation auction sites
• Create detailed diagrams in Visio of all cabling and IT equipment for auction lanes to help standardize IT infrastructure
• Developed Use Cases for IT-related business processes
• Gathered Functional/Non-Functional requirements to document IT projects
• Worked with Solution Architect and Resource Manager to document and standardize IT Resource Estimate Process for all departments to use for new projects
• Standardized process mapping template using BPMN to document current/future business processes within IT department
• Meet with Subject Matter Experts within IT to develop / maintain Standard Operating Procedures (SOPs) for monitoring all IT devices within IT Operations
• Assist Project Manager with tracking deliverables to maintain project schedule
• Schedule SOP reviews with key Personnel within IT (Directors, Team Managers, and SMEs) to obtain approval
• Develop / maintain Process Maps for IT Monitoring Process

Process Analyst / Senior Technical Writer

Confidential, Carmel, IN

Responsibilities:

• Work with internal customers such as Business Area Managers (BAOs) and (SMEs) to create/assist with the following:
• Process Mapping for business and technical processes using Visio 2010 and Business Process Modeling Notation 2.0
• Create a Business Process Project Request Form in Excel to assist MISO employees in submitting requests for new projects
• Create an Oracle-based user guide for Confidential (Enterprise Change Management System)
• Ensure policies and procedures adhere to Confidential CIP requirements and standards
• Develop and continuously improve technical documentation standards
• Provide a more professional look to documentation and maintain version control of documentation
• Assist the Records Information Management program in managing MISO’s Controlled Documents process, including compliance with the Controlled Documents Policy

Business Operations Specialist

Confidential, Plainfield, IN

Responsibilities:

• Meet with Subject Matter Experts (SMEs) to map all commercial / industrial billing processes for the Midwest using MS Powerpoint
• Meet with SMEs to create job aids for all Midwest billing processes
• Assist Project Manager with tracking/monitoring all tasks associated with Stopped Meter project

Project Assistant

Confidential, Indianapolis, IN

Responsibilities:

• Ensure documentation (Requirements, Functional specs, Technical specs, Code Reviews, SOPs, etc.) followed established guidelines for compliance of Confidential
• Provide weekly traceability reports to management on the status of all documents
• Coordinate the approval of all documentation deliverables to meet release timelines
• Thorough understanding of MS Word, Excel, Documentum, Regulus, Remedy, Powerpoint, and Mercury Quality Center
• Broad knowledge of Confidential guidelines, and the ability to react quickly to changing requirements and processes

Compliance Specialist

Confidential, Bloomington, IN

Responsibilities:

• Worked closely with Quality and Engineering to perform Root Cause Analysis to investigate, write, and submit Level 1 or 2 process deviations (Exception Reports) to ensure that Confidential complied with Confidential guidelines by following Confidential .
• Level 2 exceptions impacted product and required much more thorough investigation and reporting, and during my employment was promoted to the sole Compliance Specialist authorized to investigate and report Level 2 Exceptions.
• Exception reports included the following content: description of event and date/time of occurrence root cause of the deviation (human error, procedure, machine) impact to SISPQ (Strength, Identity, Safety, Purity, Quality) individuals involved and recommended corrective/preventive action number of occurrences over the previous 12 months counseling or disciplinary action if human error was involved

Compliance Specialist

Confidentia, Terre Haute, IN

Responsibilities:

• Worked closely with Quality and Engineering to investigate and process Quality Assurance Reports ( Confidential ) for the Confidential manufacturing and packaging line to ensure compliance with Confidential regulations.
• Confidential contained the same content as Exception reports listed above for Confidential, and also required the same skills and broad knowledge of Confidential, and the manufacturing equipment and procedures (SOPs) utilized in the production of Confidential .

Project Coordinator / Technical Writer

Confidential, Indianapolis, IN

Responsibilities:

• Worked with US and Global Marketing to coordinate and track the Inform meter base upgrade for 1500+ professional accounts using MS Excel spreadsheet
• Received/processed faxback forms on a daily basis, tracked confirmation numbers and inventory levels using SAP, and updated the database for all contractors involved in the firmware upgrade to all North American professional accounts
• Processed and approved weekly check requests for all contractors
• Worked with Regulatory to document all accounts that were part of a recall
• Created MS Word templates to document official meeting minutes for multiple technical projects, and became highly skilled/knowledgeable at capturing pertinent content and action items

Production Supervisor

Confidential, Brienigsville, PA

Responsibilities:

• Resolve conflicts between team members/union/management; lead and motivate a team of 50+ manufacturing associates; conduct weekly production meetings to communicate status of current business projects/goals; provide daily production progress reports to management using Microsoft Word/Excel/Access; conduct performance appraisals for each new employee every 45 days for their first 6 months.