Summary

• Software QA Tester with breadth and depth within manufacturing, higher education, finance and insurance industries
• Strong quality assurance, testing and change management background provides a solid foundation for hands on troubleshooting, exceptional, problem solving, strong functional and technical analytical thinking, and issues resolution skills.
• Software QA Tester and project manager in different industries with experience in a variety of architectures, infrastructures, business intelligence and business applications
• Solid background in Siebel, Campaign Management and Trade Promotions.

Technical Summary

SAP/FI, SD, MM, AP, BW 3.5, BI 7.0 and CRM 7.0, Workflow, Siebel 98, Siebel/2000, IBM 3090 (MVS/ESA), IBM Risc (6000), Sun, NT, HP, NT, Windows XP, Unix(AIX), Unix(Solaris)Visio, Office 2003/2007, MS Project, SharePoint 2007/2010, NT, Oracle BI Tools, ARIS, Info Pak, Resite, Prosight Portfolio Management, BW(7.0) Tools (Bex, Web Query Designer, Web Application Designer), Cognos, VI, Pearl, ETL, SOA (Middleware), Infrastructure and Architecture, ALE,, Project Office, Quality Center, Cobol, PL/SQL, 4GL, SQL, ABAP, VB, HTML, PVCS, .Net, Perl, Relational DBMS Oracle, DB/2, Dbase, Access/2007, FTP, MQ-Series, Teradata, Structured Design, Packages, Waterfall, JAD, Client Server, Agile, Scrum, RAD, Data warehouse,

Education & Technology

BA Business, 

Professional Experience 

Confidential, Harrisburg, Pa. 3/08 – 7/10
Business Analyst/QA Tester

• Lead a cross functional team comprised of IT and business staff as well as developed integrated test scripts in Quality Center. Performed batch data preparation, interface validation, transaction and workflow validation. A subset of the testing supported a HR SOA interface. Additional responsibilities included front-end Excel based templates, SAP GUI, Web, and Portal Testing and validation. Utilized SLQ to perform table verification.
• Developed Test scenarios in Quality Center for web site approval, workflow, applications, systec web site conversion, and upgraded to SharePoint 2010. Tested application to ensure they met QA standards.
• Leveraged blueprint requirements to develop end to end test plan, scripts for UAT in SAP CRM 7.0. External data from flat files collected during the testing were prepared and uploaded into various data base tables for analysis and verification.
• Leveraged Quality Center for testing management script preparation for a SAP upgrade. Trained, and provide support to business on the execution of manual and QTP and test scripts. Performed QA responsibilities to ensure testing met compliance parameters.

Confidential, Hershey Pa. 06/90 – 02/08
Business Analyst/QA Tester

• Utilized Quality Center to build business cases, test cases, scenarios scripts, batch data for testing and to verify test completion of Web based product planning and forecasting system that integrated data from SAP (FI/MM/SD/Planning), SAP/BI, Microsoft SL Server, middleware and Excel. Performed all Web and GUI application testing.
• Responsible for overseeing all BI testing and change management activities across the SAP BW environment. Lead the team that consolidated IT guidelines, processes, deliverables, and standards 
  established across four development organizations to ensure BW stability. Performed troubleshooting, problem solving, issue tracking and resolution, as well as QA functions including testing and turnover reviews to ensure changes didn’t impact production applications. Leverage Remedy and Quality Center to support defect tracking.
• Leveraged contractors and Quality Center to create standard test scripts, test scenarios, and monitor project testing during all project phases of the development life cycle. Project spanned SAP, Logistics, Purchasing, CRM (Siebel) and BI data warehouse. Responsible for 40 % of batch data preparation, creation of scenarios, and integrated test execution of backend and front-end applications.
• Met with various business areas to understand business requirements to deliver a Sale and Marketing Campaign Management reporting and analytical reporting application. The reporting was used for planning as well as forecasting. Developed the requirements, specifications, and design documents. Performed central and remote application validation. Delivered reporting, documentation, and training during the rollout to sales offices.
• Responsible for batch data preparation and testing activities between SAP transaction and BW data warehouse interfaces (FI, MM, PO, AP, SD, Portal, Master Data and (Siebel - CRM) as well as Business Intelligence reporting scenarios, test cases, and test execution.
• Facilitated Business Process Owners gathering requirements for integrated test plan development. Responsible for integrating transaction scenario’s into the Customer Relationship Management testing plan, scripts, test data preparation, and testing scenario required to meet QA compliance to business policies during the international CRM (Siebel) rollout to Canada. Responsible for 50% of the manual and automated testing during all phases of the development life cycle.
• Validated the SAP data from source to target cubes to ensure business-reporting Service Level Agreements were met and later built a reconciliation process to ensure data integrity.
• Responsible for the Implementation of the Oracle Developer Toolkit as well as QA processes and procedures to support the implementation of a Customer Information System. Developed PLSQL to support application.
• Responsible for facilitating session with business units to gather requirements for various test cases and testing cycles. Responsible for the verification of the accuracy of twenty batch Siebel, SAP, and Legacy external interfaces. The scope was later extended to include SAP FI, AP, PO, PM; Sales force Reporting, Siebel application entry, and master data transactions interfacing between SAP and external applications.
• Business analyst and Lead tester for Siebel/98 to Siebel/2000 Backend and Web Front-end sales and marketing application upgrade.
• Lead tester for Customer Sales data collection application. Responsible for defining requirements, creating test cases, script, test scenarios, and the testing execution.
• Participated in the creation of test plan, scripts and test scenario for all testing cycles that linked SAP ERP system to BI reporting, Sales application (Siebel), as well as other third party applications.
• Managed a team of 3 QA staff to implement a standardized department development process, which allowed project to be measured more accurately. Implemented a project time tracking system, which enabled management to better manage their resources, while assisting in the reduction of support activities. 
  

Confidential, Philadelphia, Pa. 
Business Analyst

• Captured Business Requirements, developed programs, test scripts, test scenarios, and executed end to end testing for Financial, Deposit, Credit Card, and Loan applications
  

Confidential, Marietta, Pa. 
Business Analyst

• Functioned as configuration specialist during the hardware and ERP package implementation. Duties included directing the business process reengineering of human resource, Finance, and homeowners, and claims business units, validation and integrated testing.