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Crm/functional Senior Business Analyst Resume

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Hartford, CT

SUMMARY:

  • A talented Human Resources Professional, Business Analyst, Reporting Coordinator, Health Insurance Professional with over 14 years of experience as an Analyst and in computer systems with potential advancement in the local area. A team player who focuses on positive approaches to improve internal and external processes.
  • High potential in consulting collaboratively with clients and members, providing analytical support for key initiatives and business process improvements that support business objectives. Subject matter expert in client service management, overseeing and testing electronic data interchange files, People Soft, Oracle CRM, customer and provider services, contract and plan design, Business/Functional Requirements, coding and configuration within Oracle CRM as well as HRMS, SOX controls, financial reporting, Query, maintaining and updating security user profiles, and work requests.

CORE COMPETENCIES:

  • Excellent organization and communication skills
  • Effective meeting skills (facilitator and trainer)
  • Research and problem solving skills
  • Flexibility to adapt to many management styles
  • Documents, tracks and verifies defects and fixes in assigned applications
  • Proficient in B.A.R.R requirements, SOX auditing and use case testing
  • Electronic Data Interchange
  • People Soft Query/ CRM
  • Participate in design and implementation of QA test
  • Oracle and Online Services

TECHNICAL SKILLS:

  • Microsoft Office, Excel, Powepoint
  • PeopleSoft
  • Oracle CRM Application
  • Lotus notes, MC400, ABS,MACESS, SQL, CITRIX, Visual basic and PowerPoint
  • Electronic Data Interchange ( Hewitt, National, 834 and 820 premium layouts)
  • TSO
  • Application designer
  • Quality Control (QC)

PROFESSIONAL HIGHLIGHTS:

Confidential, Hartford, CT

CRM/Functional Senior Business Analyst

Responsibilities:

  • Experience with Oracle/PeopleSoft CRM.
  • Provide business analysis support for Human Resources Shared Services and act as a liaison between business partners and technical staff globally.
  • Worked closely with business partners to develop sound test plans, helped automate test scripts and resolve discrepancies found through the ability to accurately assess output against expected results.
  • Create and manage Business and Functional Requirements Documentation for a CRM application in a large Shared Services organization. And translate business requirements into an optimal functional design. Hold weekly meetings to gather requirement and business needs and update business users where needed.
  • Work closely with Technical teams to communicate business/functional requirements
  • Create and execute user acceptance test plans and identify and document discrepancies found through the ability to accurately assess output against expected results.
  • Manage cases daily for reported technical issues and discrepancies and configuration changes within People Soft.
  • Perform full regression testing of system functionality following new enhancement releases Modify and add foundation data including user security and set up tables to support business needs Design application policies based on user specifications
  • Test and troubleshoot system policies.
  • Resolve discrepancies with technical and/or business personnel, communicate issues and results clearly, and retest as required
  • Create and run data verification reports utilizing PeopleSoft Query Manager
  • Experience in implementing automated tools such as self - service, chat, surveys and automatic email case creation.

Confidential, Hartford, CT

Operations Analyst

Responsibilities:

  • Represented the HR department for Confidential as a lead reporting coordinator for the team which is done through People Soft, HRMS and Oracle CRM and People Soft Application Designer
  • Lead Coordinator and tester for troubleshooting issues with printing and emailing pay statements and W-2 information.
  • Created daily and monthly reporting queries for onsite HR representatives, offsite representatives, and work closely with Legal and State Auditors.
  • Gathered reporting information such as tax information, tuition reimbursement, military information, employee status, job information and employee ratings, headcount and attrition reports.
  • Troubleshoot query People Soft performance issues as well as Oracle CRM query issues with employees.
  • Worked closely on requests, projects, testing security set up and implementation.
  • Worked closely with IT and employees to resolve issues. And gather business requirements.

Confidential, Shelton, CT

Business Analyst

Responsibilities:

  • Represented the membership, accounting, group, sales and eligibility teams using Lotus Notes, ABS, MC400 (Rumba), Microsoft Access, Microsoft Excel and quick books. Was lead QA tester for all these areas as well as final implementation and receiving and getting sign off on projects.
  • Performed such tasks as building access databases, running and maintaining robotech jobs. (jobs that are built to run off the source system to do the work of an individual).
  • Created queries off of the source system (ABS/MC400) for departments to gather statistics, membership information and group information, payment and benefit coding information.
  • Involved in testing of upgrades for the source system for the applicable departments and created test case scenarios for the each area. Was QA tester for all projects.
  • Developed and/or reviewed complex departmental business system requirements and business systems design documents, customer acceptance test plans, and post-implementation plans.
  • Handled all EDI clients and main contact. Worked closely with clients and IT while bringing the groups on. QA tester for all electronic files sent to the company as well as monitoring daily incoming files and working with clients regarding any discrepancies. Walked clients through the FTP .
  • Reviewed and audited deliverables produced by other team members. Provide monthly and quarterly audits for all electronic EDI files and handled and maintained quarterly audits for SOX. .
  • Assisted management during open enrollment for health care insurance renewals. Provided percentages for applicable membership departments for renewal process and coordinated the input and layout of Electronic files sent through the FTP servers
  • Supported calls from Sales, brokers and groups with issues or concerns of website
  • Was responsible for the coordination of books and ID cards; proofing of Member ID cards and EOC’s, summaries, and member handbooks and back up to making changes and modification to ID cards.
  • Trained and created work instructions for daily job functions for transition.
  • Received multiple letters and bonuses from the president and from past and current managers for work performance and meeting department standards and SOX deliverables.Received recognition from department managers for great training and the creation of the work instruction booklet.

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