SUMMARY:

• Highly ambitious professional with more than 14 years providing results - oriented leadership. Expert in business and systems requirements, user acceptance testing, process improvement and end-user training.
• International experience and exposure to diverse technologies, cultures, and business operations in the IT sector.
• Acknowledged for capacity to analyze issues, expedite innovative solutions, and build the type of consensus-driven environment that contributes to on time, on-budget delivery.
• Track record for absorbing volumes of technical information, conceiving realistic solutions, and bridging the gap between technology limitations and business/management expectations.
• A service- and client-focused professional, with proven team leadership strengths.
• Offers experience in federal government and private sectors, with comprehensive customer service, business analysis and testing background.

PROFESSIONAL STRENGTHS INCLUDE:

• Team Leadership/ Management Process Improvements Project Management
• Workflow analysis Business artifacts documentation
• Test case scenarios Gap analysis User acceptance testing
• System Analysis & Design End-User Training Issue Resolution
• Business Administration Cost Reduction/Containment Client Relationship
• Critical Problem-solving Technical Specifications

TECHNOLOGY SNAPSHOT:

Microsoft Office Suite SharePoint HTML JIRA CALT Serena Dimensions Requirements Management tools UML BPR ERD Visio Microsoft Project HP ALM Zephyr Test Management

EMPLOYMENT CHRONICLE:

Confidential, Elkridge, Maryland

Business Analysis and Testing Manager

Responsibilities:

• Assessed the impact of current business processes on users and stakeholders
• Assist project manager to plan, schedule and execute enterprise software, hardware and system implementations.
• Drove improvements across the RADV Modernization project as a result of IT implementations.
• Excelled in guiding the work of technical teams.
• Articulate project goals and scope, translate business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones.
• Resolve numerous project issues including staffing shortages, scope creep and divergent business and user needs
• Conduct interviews with key business users to collect information on business processes and user
• Requirements
• Document business processes and analyze procedures to see that they would meet changing business needs
• Oversee major new enhancements to existing software systems
• Manage testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing
• Implemented user acceptance testing with a focus on documenting defects and executing test cases
• Identified process inefficiencies through gap analysis.
• Collaborate with product management to design, build and test systems
• Draft comprehensive reports to document bugs and design flaws
• Performed regression and system-level testing to verify software quality and function before it was released
• Collaborate with developers and performance engineers to enhance supportability and identify performance
• Map process activities to desired outcomes to rectify operational inefficiencies
• Recommended operational improvements based on tracking and analysis
• Identify and suggest new technologies and tools for enhancing product value and increasing team productivity
• Assign business analysts and testers day to day duties
• Approve PTO for business analysis and testing staff

Confidential, Windsor Mill, Maryland

Lead Senior Business Analyst/BA Manager

Responsibilities:

• Oversaw BA team day to day activities.
• Conducted knowledge sharing sessions after major releases and sprints to capture “Lessons Learned” and streamline the product improvement process.
• Provided requirements training to BA team.
• Coordinated the efforts of multiple business analysts from four different teaming partners on CICDIM projects
• Developed Requirements Management Plans for projects
• Managed requirements gathering, analysis and documentation for multiple CICDIM projects
• Reviewed deliverables created by business analysts on the team for quality and consistency
• Facilitated in person and web requirements workshops with clients
• Assigned business analysis team tasks based on project goals and objectives
• Ran weekly business analyst status meetings
• Developed monthly reports for management
• Developed training materials for the business analysis team
• Provided subject matter expertise for CICDIM BAs
• Approved PTO for Confidential BAs.
• Leading project business analysis team in providing support to the Centers for Medicare and Medicaid Services to develop requirements for Accountable Care Organizations
• Working with the project management, project sponsors, and internal project stakeholders to document the product’s vision and the project’s scope
• Eliciting requirements using interviews, document analysis, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis, and/or stakeholder viewpoints
• Prioritizing requirements to meet stakeholder needs and enhances the design and implementation processes
• Performed data clean up for the CIISG testing project where we eliminated double entries and redundant data for the Federally-facilitated Marketplace ( Confidential ). This included making sure eliminating duplicates from issuer forms.
• Gained extensive knowledge of the Health Insurance Oversight System (HIOS) Portal through reviewing user stories on various Centers for Consumer Information and Insurance Oversight ( Confidential ) requirements documents.
• Co-produced requirements elicitation training for a group of 30 BAs that outlined how to manage business requirements using the waterfall methodology.
• Won the "green light" from management to modify requirements elicitation processes based on stakeholder analysis.
• Spearheaded the development of a new BA orientation package

Confidential, Owings Mills, Maryland

Business Analyst

Responsibilities:

• Maintained business, user, and system requirements
• Served as liaison between the customer and multiple teams
• Participated in requirements elicitation, analysis, development and management
• Engaged with subject matter experts to elicit requirements
• Identified and monitored requirement issues during the software development life cycle
• Supported and adhered to the SDLC, operational procedures, and security standards

Confidential, Elkridge, Maryland

Business Analyst

Responsibilities:

• Facilitated JAD sessions with external customers
• Facilitated business requirements walkthroughs with internal project team
• Served as liaison between the customer and the development and testing teams
• Managed requirements in Subversion.

Confidential

Docutech Administrator/Business Analyst

Responsibilities:

• Applied strong customer service, analytical, and technical abilities towards generating solid printing requirements
• Exhibited exceptional communication skills whilst working with external customers to define objectives and outputs of proposed print jobs
• Facilitated print requirements walkthroughs with internal project team members
• Proficiently developed process documentation needed for development and improvement of applications for internal and external customers
• Proficiently developed objected oriented and structured diagrams to demonstrate user needs
• Conducted comprehensive review and presentation of fact finding results to printer operators and management
• Contributed solid technical expertise in handling file conversions, document scanning, and digital reprinting
• Promoted superior service and exceptional customer satisfaction by promptly resolving issues, printing orders on time, and ensuring delivery before agreed deadlines
• Applied strong customer service and technical abilities toward generating individual customer files into finished full documents, designing covers for customer manuals, and retrieving and compiling customer documents from ftp sites