We provide IT Staff Augmentation Services!

Sr. Business Analyst Resume

San Jose, CA

SUMMARY:

  • Seasoned Business Analyst in Agile, Scrum, and Waterfall SDLC methodologies with more than 8 years of experience in managing, supporting, and integrating enterprise solutions with strong knowledge in front - end and backend architecture. Industry domain: Insurance, Banking, Finance, Infrastructure, Global/Offshore, E-Commerce & Health Care.
  • Extensive experience in writing SQL queries and database data compilation. Sound knowledge program development.
  • Sound knowledge in managing stakeholders, teams, risk, scope, schedule, and cost. Manage budget and resources; perform quality assurance and quality control.
  • Experienced in gathering user requirements, analyzing and preparing Project Deliverables such as Project Charter, Communications Matrix, Business Requirement and Functional System Design, Change Control, and Process Improvement.
  • Experienced in Project Life Cycle, ADLC, SDLC, Mockups/Prototypes, JAD Sessions, Use Cases, RUP and UML.
  • Documented the objectives, constraints and scope of the system.
  • Performed Gap Analysis for new functionality requirements, as well as prioritized them based on actual business needs so as to align them with the product release roadmap.
  • Involved in creating business processes and modeling diagrams using Rational Unified Process (RUP).
  • Maintained the Requirements Traceability Matrix across the deliverables of a project.
  • Validate, verify, and account for all the deliverables of software development projects.
  • Involved in review of Test Plans, Test Cases with the QA team to verify implementation of new features and enhancements.
  • Chaired Requirement Gathering Sessions (RGS), Joint Application Development (JAD) sessions and Joint Application Requirement (JAR) sessions, and lead the effort to get Business and System requirements base lined (stakeholder approval).
  • Responsible for project staffing, project budget control, generating and monitoring the project plan and schedule, coordinating project activity between various project groups, and status reporting.
  • Skilled in Object Oriented Analysis and Design with experience in creating Use Cases, Class Diagrams, Activity Diagrams, State Diagrams, Sequence Diagrams, Unified Modeling Language (UML) using MS Visio and Rational Rose to extract business process workflows.

TECHNICAL SKILLS:

Operating Systems: Microsoft Windows 95/98/2000/XP, 7, UNIX, OX10Databases & Tools MS SQL Server 2005, 2008, MS Access, Toad, Oracle 8i, Oracle 9i, Oracle 10g, SSRS, SAS

Internet Technologies: HTML, XML, XHTML, AJAX

Software: MS Office Suite, MS Project, MS Access, MS Visio, Snag it, MS FrontPage and WBS Chart PRO, Visual Source Safe (VSS)

Quality Management: Bugzilla, QuickTestProfessional, Quality Center

Methodologies: SDLC Agile/Scrum/Waterfall, RUP (Rational Rose, Requisite Pro, ClearCaseClearQuest), Data Modeling, Business Modeling, UML,:

Use Case Diagrams, Activity and Class Diagrams:

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Sr. Business Analyst

  • Creating process diagrams and workflows for IT integration, HR Employee conversion, Email Integration, Network and IT integration, Citrix application testing.
  • Assisting in project planning and provide business systems analysis on front end of projects.
  • Working with each work stream vertical to capture active application that will be utilized by Xoom employee once on boarded.
  • Working with Citrix Team to grant access to all necessary vertical application owners, train each lead on accessing Confidential network through Citrix for application UAT.
  • Building Citrix platform for Xoom employees to access application URL via Citrix with Confidential laptop using VPN. Testing access of application URL via Citrix from Xoom office with Xoom laptop.
  • Working with vertical application owners to UAT each application and log/resolve issues.
  • Worked with Network Security to open firewall/ports to open communication channels for authentication testing
  • Managed Authentication issue with any current/existing application hosts
  • Creating work breakdown structures, process mapping in support of project planning process.
  • Supporting build deliverables, planning and performing authentication testing for applications
  • Created Project Budget Tracker for EMEA, AMER, APAC.
  • Network architecture design and diagraming for Confidential and Xoom server
  • Office buildout with Confidential policies for Xoom SF and Xoom Guatemala.
  • Share Point Develop effective business designs for new application based on business unit requirements
  • Expertise configuring form libraries, lists, workflows, team sites, content management sites, user permissions, enterprise search, security, and reporting services
  • Providing support in the on-going development and implementation of policies, processes and systems necessary to support Xoom.
  • Working closely with other business and technical teams and service providers to assure new functionalities are secure and meet regulatory and contractual requirements.

Environment: Citrix, SharePoint, Kronos, MS office Suite, MS Project, MS-Excel, Power Point, Visio, Box, Smart Sheet, Space Planning, SAP

Confidential, San Jose, CA

Sr. Business Analyst

Responsibilities:

  • Created JIRA ticketing process for application owners to engage with RSA team to enable 2FA for new Agent hosts to RSA AM 8.1, Helpdesk requesting admin rights for new team member, helpdesk escalation for user support, bulk administration request from helpdesk, and any other issues related to RSA
  • Worked with Network Security to open firewall/ports to open communication channels for authentication testing
  • Managed Authentication issue with any current/existing application hosts .
  • Create work breakdown structures, process mapping in support of project planning process.
  • Supporting build deliverables, planning and performing authentication testing with RSA 8.1 test environment
  • Provided end-user training and creating end-user documentation for RSA self-service Portal
  • SME for new HDAP (Help Desk Administration Portal) software
  • Document and design current and future IT enabled solutions and drive all relevant business analysis to ensure the most effective recommendation are made for successful solution and project plan completion.
  • Network architecture design and diagraming for Confidential and Confidential server
  • Provided support in the on-going development and implementation of policies, processes and systems necessary to support the RSA 8.1 upgrade/migration
  • Work closely with other business and technical teams and service providers to assure new functionalities are secure and meet regulatory and contractual requirements.
  • Collaborate and effectively work with multiple departments and stakeholders from across the organization to test and authenticate RSA6.1 applications with new RSA 8.1 test environment.

Environment: MS office Suite, MS Project, MS-Excel, Power Point, Firewall Checker tool, Visio, SharePoint

Confidential, Menlo Park, CA

Business Analyst

Responsibilities:

  • Map out current processes and proposals for improvement
  • Thoroughly document project requirements and designs
  • Create work breakdown structures in support of project planning process.
  • Leverage product knowledge, problem solving skills, and internal resources to achieve successful designs and delivery.
  • Assist with technical presentations for stakeholders and management to communicate processes and procedures.
  • Review existing documentation, soliciting user requirements through interviews and workshops, and researching industry standards to determine best practices in specified areas.
  • Collaborate and effectively work with multiple departments and stakeholders from across the organization to negotiate and establish priorities

Environment: MS office Suite, MS Project, MS-Excel, Balsamiq, Visio, Snagit

Confidential, San Ramon, CA

Business Analyst

Responsibilities:

  • Responsible for providing research, data analysis, and reporting in support of business decision making, business strategy, and sales operations.
  • Identified and recommended appropriate information & technology capabilities to best support key end-to-end business processes.
  • Developed Hardware Budgeting and Allocation Reports for End of Life Hardware for Individual Business Units (BU’s) managed by Information Technology Company (ITC).
  • Automated dashboards to represent completion time for individual BU’s, migrating from Windows Vista to Windows 7.
  • Developed high-level metrics/reports created for key stakeholders to validate level of completion would meet scheduled Vista Decommission date.
  • Conducted “As-Is” business process interviews with business process stakeholders at ITC Infrastructure Assets (IA) to gain an overall understanding of their core functions and business systems that comprise the current operational activities.
  • Performed Agile and Scrum Applications development lifecycle throughout the GIL 3.5 Project.
  • Lead and manage hardware infrastructure business process improvement effort in support of a large IT project inside IA program.
  • Documented BU business activities based upon conducted “As-Is” interviews.
  • Created wire frame diagrams for GIL 3.5 LCM SharePoint redesign.
  • Developed and deploy GIL 3.5 LCM SharePoint site.
  • Validated SharePoint business rules and develop governance for all GIL 3.5 Project artifacts based upon project work stream leads’ approval.
  • Developed timelines for project delivery, and managed projects and resources to successful completion.

Environment: Visio, MS Project, MS-Excel, Prochart, Balsamiq

Confidential, Irvine, CA

Business Data Analyst

Responsibilities:

  • Performed thorough GAP Analysis to check the compatibility of the existing software functionalities with the new business requirements.
  • Agile and Scrum software development lifecycle.
  • Performed business process mapping for change requests and new requirements.
  • Attended meetings with the clients and technical lead to discuss the enhancement issues and future design modifications.
  • Conducted JAD sessions with Subject Matter Experts (SME).
  • Responsible for gathering requirements and developed Requirement Traceability Matrix ( Confidential ), writing functional specifications.
  • Analyzed, documented and managed requirements as well as changes to requirements using Rational Requisite Pro and captured them into BRD and FSD.
  • Extracted data using MS SQL.
  • Contributed in the database design with ER-models.
  • Responsible for feature enhancement and performance tuning in both SQL Server and MS Access environments.
  • Developed use case diagrams, use case models, state diagrams and class diagrams based on UML methodology.
  • Created wire frame diagrams for UI.
  • Validated business rules and all artifacts with users, approval and sign off.
  • Developed timelines for project delivery, and managed projects and resources to successful completion.
  • Conducted Business Validation Testing in the final phase of software development process to check the functionality of the software.

Environment: VB.Net, Asp.Net, C#.Net, Java Script, HTML, XML, SSIS, DTS, Windows XP, LPS Mainframe, VisualStudio2005, 2008, 2010, Quality Center, Snagit, Visio, MS Project, MS-Excel

Confidential, San Francisco, CA

Business Analyst

Responsibilities:

  • Implemented over 20 projects in RUP SDLC environment typical 1/2 releases per month with 5/10 co-located team members for functional enhancements in the IAM workflow to support Business needs and to in corporate latest Federal regulations.
  • Provided business analysis, process documentation, re-engineering and build out of data lifecycle, strong leadership, strong process execution.
  • Manage design, development, and implementation of project phase to include, but not limited to gathering and defining the project requirements; obtains staffing requirements; and forming project teams. Typical continuous RUP, Agile, Scrum SDLC and Waterfall SDLC.
  • Assisted in conducting business research by gathering data, identifying options, performing cost-benefit analysis and business case to prepare project charter for each phase.
  • Performed Business Process Re-Engineering / BPM and Business process analysis on FS Management.
  • Gathered information from the source team to know the underlying schema in the data warehouse to work on the gathered requirements from the business team.
  • Worked closely with information systems team, leveraging knowledge of the business needs, to help scope, design, and implement new systems within the organization.
  • Worked with cross-functional process team members to ensure that best practices and central application infrastructure is leveraged.
  • Provided work direction and leadership to assigned projects, including scheduling, assignment of work, and review of project efforts.
  • Worked on Process Automation Tool / technology landscape familiarity.
  • Monitored project milestones and critical dates to identify potential risk to project schedule; identify ways to resolve schedule issues; keep management current on any changes.
  • Conducted variance analysis from the project baseline; performance reporting, develop and implement approved changes as necessary to ensure adherence to cost and schedule performance baseline.

Environment: VB.Net, Asp.Net, C#.Net, Java Script, HTML, XML, SSIS, DTS, Windows XP, LPS Mainframe, VisualStudio2005, 2008, 2010, Quality Center, Snagit, Visio, MS Project, MS-Excel

Confidential, San Francisco, CA

Business Analyst

Responsibilities:

  • Coordinated entire SDLC (Agile/RUP and Scrum methodology) and ADLC (application development life cycle) after project initiation up to project close out. Typical process included but not limited to Project initiation, Requirements Gathering, Technical Specifications/Design, Final Sizing, Development, Integrated Systems Testing (IST), User Acceptance Testing (UAT), Update Process/Procedures, Pre-Implementation, Go/No Go, Implementation, Post Implementation, Project End (Close Out).
  • Conducted detailed technical analyses/review of all proposed projects and coordinate with business/technical analyst to incorporate/add missed requirement if any.
  • Participated in stakeholder’s meetings during post requirement session to provided system requirements inputs.
  • Worked with multiple lines of business to manage application teams and develop an extensive Data Warehouse, Business Objects and Project Management reporting.
  • Involved in process automation and re-engineering.
  • Provided strategic and technical analysis for System Design within the TOG (Technology Operations Group) combining processes and procedures from ISD (Development Management).
  • Prepared Functional Systems Design (FSD) incorporating entire business requirement and present it during Design meetings for approval.
  • Coordinated and supported developer(s) during development phase to ensure smooth and seamless update.
  • Facilitated/participated in daily IST (Functional Test) and UAT (User Acceptance Testing) meetings.
  • Interact and interface with various teams during testing phases to ensure project timelines are met; and track and resolve open issues.
  • Ensured Change Management protocol for scope change during the entire project. Assess effort estimate, impact to project timeline due to scope change, and provide new baseline if required.
  • Investigate post production defects, analyze and collaborate with multiple business users facing issues, provide research finding and resolve problems.

Environment: MS Visio, MS Project, MS-Excel, Teradata, J2EE, Oracle 10g, SAS, UNIX, Agile/Scrum SDLC, Quick Test Pro, Load Runner

Confidential, Walnut Creek, CA

Business Analyst

Responsibilities:

  • Monitored execution of all deliverables.
  • Managed internal and external consultant resources ensuring the project team has the necessary skill sets to complete the project.
  • Established the project’s overall critical path and confirming that all project phases adhere to the agreed-upon timeline.
  • Assisted project team in troubleshooting and finding solutions to unforeseen issues.
  • Utilized Agile and Scrum SDLC methodologies to facilitate project fulfillment and delivery.
  • Developed and monitored project budget.
  • Communicated with stakeholders, team members and other project managers on project status, including progress, risk and any issues that may have an impact on project delivery.
  • Managed customer expectations and proactively closing expectation gaps.
  • Ensured that project team is adhering to all standards and processes as defined by the client.
  • Conducted JAD sessions with the SMEs, users and support team to gather the requirements.

Environment: Rational Enterprise Suite (Rose, Clear Case, Clear Quest), J2EE, MS Visio, MS Project, Clear Quest, MS Project, WBS Chart Pro, MS Office

Hire Now