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Business Analyst Resume

Los Angeles, CA

SUMMARY:

Enterprising and client - focused professional with natural ability for building new business and forging loyalty with clients and external business partners. Strive to optimize operations and improve service quality through advanced analytical strengths and ability to analyze market trends, review key data and assess metrics to implement strategic plans and initiatives while strengthening bottom-line results. Trusted advisor and relationship manager thoroughly knowledgeable in providing solutions for business growth and sustainability based on client needs and goals.

AREAS OF EXCELLENCE:

  • Business Analysis
  • Client Engagement & Retention
  • Strategic & Tactical Planning
  • Market & Trend Analysis
  • Relationship Management/Development
  • Key Metrics Analysis & Improvement
  • Performance Enhancements
  • Process Improvements
  • Regulatory Compliance
  • Cross - Functional Collaboration
  • Project Management

PROFESSIONAL EXPERIENCE:

Confidential, Los Angeles, CA

Business Analyst

  • Worked alongside the analyst team analyzing and adjudicating the 20k claims submitted by Confidential customers to ensure the court ordered deadline for processing completion was met.
  • Identified and implemented strategy to expedite the processing of claims.
  • Documented end to end process flow and daily reports of work accomplished.
  • Conducted extensive data analysis, validation, and verification of customer profiles, billing history, and field investigation cases for both commercial and residential customers via the CC&B (Oracle Customer Care & Billing) system. Analyzed Electric, Water, Sewer, & Refuse service and usage data, paired with financial activity to ensure the customer was billed correctly, or in cases when not, refunded appropriately.
  • Updated claims data on the KCC claims portal with respect to the findings from the investigative research on the customer’s claims and formulated Determination Summary Reports for all claims processed.

Confidential, Los Angeles, CA

Business Analyst

  • Analyze customer accounts to track usage and identify discrepancies, inaccuracies and delayed bills.
  • Identify reason for delayed billing, which may include service level thresholds, bill segment errors, pending start/stop of services, service investigations, large volume of billing estimates, unread meters and more.
  • Review usage data to identify patterns, implementing estimates as needed when meter readings are not readily available for invoicing.
  • Successfully generated over $2M in delayed bill revenue.

Confidential, Mt. Laurel, NJ

Project Manger

  • Liaised with vendors, state and local municipalities, tolling authorities and DMV personnel contacts to resolve legal/regulatory issues for clients.
  • Collaborated closely with law firms and parking/toll authorities to negotiate settlements while increasing client savings, leading to increase in client satisfaction and retention.
  • Developed return on investment (ROI) and cost savings analysis projections for clients with Business Objects software.
  • Operated as subject matter expert (SME) for the violations program; facilitated presentations on violations management programs and systems for new and existing clients.
  • Prepared violations audit reports for clients as required utilizing Business Objects, ensuring accuracy of all data.
  • Developed, managed, and implemented electronic tolling strategy, which generated new yearly revenue of $2.5M+/yr.
  • Achieved $500k+ in client savings through effective settlement negotiations.
  • Recouped $15K in ARI funds sitting in a Harris County Toll Road Authority holding account for 2 years due to a past due balance dispute.

Confidential, Mt. Laurel, NJ

Supplier Manager

  • Agent for 5 Confidential sites along the east coast.
  • Manage 40+ sub-tier vendors/suppliers.
  • Monitor and report on parts of critical need.
  • Ensure production timetables are upheld for active projects.
  • Ensure accurate representation of production progress in the L/M SMM database.
  • Develop, maintain, and enhance positive lasting relationships with suppliers, including meet-and-greets and personal visits to the vendor sites .
  • Collaborate weekly via conference calls with each of the project managers at each of the 5 east coast sites on current needs and strategy.

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