We provide IT Staff Augmentation Services!

Senior Business Systems Analyst Resume

Union City, CA

PROFESSIONAL SUMMARY:

  • 15 years of SAP SD (IS - AFS, ECC 4.7/5.0/6.0) experience with MM/FI Cross-Functional Integration both as a core team member and a Team Lead in Confidential Sales, Logistics and Supply Chain Management domains for Wholesale and Direct to Consumer (Omni-Channel). (3 life cycle Implementations)
  • 6 years of extensive Retail channel experience: Project Management, Operations, SAP Integration for different US and International Retail POS systems. Blueprinting, Realization, Go-Live and Support for Interfaces (EDI and non-EDI), SAP SD/MM/FI Configuration, Testing and Reporting.
  • 6 years of E-commerce, B2B, CRM experience as the Lead SAP Analyst for Requirements gathering, Solution design, Interface design, Implementation and post-production support/Hypercare. (Hybris/SFCC/CRM 7.0)
  • Expertise in all areas of Order to Cash: Enterprise Structure, Sales Orders (Contracts, PTO, 3PO, Consignment, STO, Subcontracting), EDI Integration, Master Data, Item Categories, Schedule Line Categories, Availability Check, Copy Controls, Pricing, Shipping, and Billing.
  • SAP AFS: Allocations - ARUN Configuration, ARUN Optimizer, AFS ATP, AFS Order Rescheduling, AFS-Pricing, Value-Added-Services (VAS), AFS Master Data, Seasons
  • Procure to Pay: Material Management, Purchase Orders, Inbound and Outbound Logistics, GI, GR, Shipments, decentralized WM system/3PL integration.
  • Proficiency in Cross-Functional Troubleshooting, ABAP debugging, EDI/IDocs, ABAP queries.
  • Implementation Support for Tax software (Vertex), Testing automation (HPQC), Business process automation (Winshuttle), User learning/training (SAP WPB)
  • Hands on with the ASAP methodology, SCRUM/Agile, Solution Manager 7.
  • Excellent Leadership, Communication, Presentation skills and demonstrated ability to work with senior level business stakeholders to understand the key business requirements and propose business process, design and technical solutions.
  • Focused on Continuous Improvement by Identifying process gaps and inefficiencies, business pain points, root cause analyses, AARs to drive Business Process Re-engineering (BPR).

SOFTWARE SKILLS:

ERP: SAP R/3, ECC 6.0, IS-AFS (4.7, 5.0, 6.0) - SD, MM, FI-CO, BI, CRM, SolMan 7.1.

POS/D2C/B2B systems: KWI, Teamwork, Hybris, SFCC(Demandware), Centerstone

Databases: SQL, MS Access, Oracle 9i, Crystal Reports

Project Management: Microsoft Project, Sharepoint, Track-it, Clarizen, Altassian Confluence

EXPERIENCE:

Senior Business Systems Analyst

Confidential, Union City, CA

Responsibilities:

  • Managed all aspects of the Project related to SD, MM and FI, including Project Scope, Kickoff, POS software selection, Blueprinting, Realization, Issue Management, Go-Live and Production Support.
  • Configuration and Conversion for the SD, MM and LE areas to implement the Consignment Model in Retail.
  • Sales Order and Contract Processing, ATP, Pricing, Allocation (ARun), Shipping, Movement Types, Billing, ASNs, Inventory Reconciliation, Gift Cards, payment processing, tax calculations.
  • Single point of contact for all Issues related to POS systems, SAP, DC Logistics.
  • Monitor and fix incoming/outgoing IDocs related to all retail Interfaces (inventory reconciliation, replenishment, shipping and ASN, store to store transfers, sales and returns).
  • Annual store Physical Inventory, Analyses, Reconciliation and inventory postings in SAP.
  • Continuous fine tuning and implementation of enhancements for maximizing automation and reducing manual touch points.
  • B2B/D2C related Configuration, Troubleshooting, Ticket Resolution and Custom Developments.
  • Functional Lead responsible for the design, configuration, and implementation of new enhancements, process streamlining and production support for SAP Order-to-Cash processes.
  • Supported complete SD cycle including order management, AFS allocation run, AFS contracts, consignment sales, retail point of sales, pricing, promotions, delivery processing, shipment, customer invoicing process and EDI transactions.
  • Involved in SAP support projects, testing, bug fixes, debugging, writing SAP queries, Winshuttle scripts, WPB recordings.

SAP Systems Analyst/Business Analyst/Retail Technical Lead

Confidential, Irvine, CA

Responsibilities:

  • Managed all aspects of the Project related to SD, MM and FI, including Project Scope, Kickoff, POS software RFP selection process, Blueprinting, Realization, Issue Management, Status Reporting, meeting facilitations, Go-Live and Production Support.
  • Created all Functional and Technical design documents including field-mapping documents for new Interfaces.
  • Configuration and Conversion for the SD, MM and LE areas to implement the Consignment Model in Retail. Managed requirements for Interface Redesigns and BI reports.
  • Responsible for all aspects related to Sales Order and Contract Processing, ATP, Pricing, Allocation (ARun), Shipping, Movement Types, Billing, ASNs, Inventory Reconciliation.
  • Facilitated Discovery and Project Status meetings with third party POS vendors and Co-ordinated Project Tasks between on-site and offshore vendor resources,
  • Created Integration Testing Documentation and Managed UAT to identify and fix defects.
  • Ensured the delivery of the solution within the established budget and timeline.
  • Successfully facilitated the business in getting to a presence of over 50 outlet stores, 15 flagship stores in two years
  • Regular business meetings to help the Retail team establish sound business practices, streamline the efforts for highest efficiency, re-engineering of existing processes.
  • Single point of contact for all Issues related to POS systems, SAP, DC Logistics, hardware and network Issues.
  • On-going Support for future store openings w.r.t SAP setups, Management of in-store hardware installs and network setups.
  • Annual store Physical Inventory, Analyses, Reconciliation and inventory postings in SAP.
  • Maintaining weekly Project dashboards, progress reports.
  • Successfully Managed the Implementation Project for Storeforce (workforce management software) for in store operations such as traffic counters, conversion rates and employee management.
  • Oversee, manage and provide on-site Support for sales, returns and inventory reconciliation in SAP for Confidential ongoing events such as LA Marathon, NY Marathon, WSOBV, sample sales and tent sales.
  • Supported the successful launch of the company website for Ecommerce (Hybris/PFSWeb) via Enhancements, Production Support, user Training.
  • B2B and call center: CRM 7.0: Configuration, Troubleshooting and Custom Development.
  • Third party Employee website: Requirements gathering, Configuration, Interface changes and Production Support.
  • Monitor and fix incoming/outgoing IDocs related to all retail Interfaces (AS/400, IDocs) (inventory reconciliation, replenishment, shipping and ASN, store to store transfers, sales and returns).
  • Production Support for SAP SD wholesale business in Sales, Shipping, Billing, Pricing, Output, EDI.
  • Developed and validated Test Scripts for Confidential scenarios in HPQC.
  • Support and Testing for DC software upgrade (PkMS), DC physical transition Support.
  • Returns Management, Workflow design and Implementation in SAP
  • Vertex Implementation: Support for requirements gathering, Testing and validation.

SAP SD/AFS Systems Analyst

Confidential, Irvine, CA

Responsibilities:

  • SAP Implementation: Mexico subsidiary - Involved in Requirements gathering, Realization, Testing, Go-Live and Knowledge Transfer phases. Hands on SD Configuration and Testing, localization requirements (digital invoice, pricing localization, VAS), language conversion, size conversion, Custom pricing procedure, EDI Interfaces, number ranges for all document types, User Training and Production Support.
  • Production Support for OTC including copy requirement routines, User-Exits, Output and Pricing Configuration (condition technique), Billing plans and Custom Developments for non-standard requirements such as sales tax Enhancements. Configuration for Prepacks, Assortments, Release Rules and ARun Types.
  • Production Support for 3rd Party Process Issues, PTOs, Consignment and Subcontracting processes.
  • Global MDM Support, LSMW, Mass maintenance, Custom fields in Customer and material master.
  • CRM upgrade and Redesign (7.0): Project Support and Testing.
  • Background batch job Monitoring, Redesign and Documentation for improving the OTC processing efficiency related to Confidential processing, collective billing, allocation run and auto-cancelation of orders.
  • Monitoring and fixing EDI Communication Issues, segment errors, delivery splits, UoM Issues, VAS Issues, Shipment/ASN transmissions.

SAP ECC 6.0, AFS 6.0 OTC Functional Consultant

Confidential, San Francisco, CA

Responsibilities:

  • Design and Documentation for ABAP routines for OTC related Queries.
  • Design and Documentation for test scripts database pertaining to OTC related Testing for user approval.
  • Functional Design, Documentation (FS) and Testing for re-design of the Returns Process.
  • Functional Design, Documentation and Testing for a Custom Confidential editing tool to efficiently edit and post IDocs in error. Worked closely with business users and developers.
  • General Production Support and Issue Resolution.

SAP R/3 4.6C SD Functional Team Lead

Confidential, Los Angeles, CA

Responsibilities:

  • Requirements gathering, SD and MM specifications for Development and Configuration.
  • Designed and Documented the whole process flow for OTC and inventory transactions for specific clients involving Interfaces with third party systems.
  • Configuration and Development for the whole Order-to-Cash cycle. Automation of Interfaces with external systems to manage intra-company STOs, goods movements and G/L accounts setup.
  • Special cases such as pre-ordering, automated pricing conditions setup using LSMW, mass document maintenance, legacy data transition, item and pricing master data maintenance among other things.
  • Custom pricing procedures, partner determination, output processing, Custom reports.
  • Configured delivery processing to accommodate automatic allocation and PGI. Extensive ARUN setup and item category determination procedures.
  • Support for Go-Live Preparation and handling all Cutover activities.
  • Continuing Cross-Functional Production Support to the wholesale business.

SAP R/3 4.6C SD Consultant

Confidential, Los Angeles, CA

Responsibilities:

  • Post Production Support - SpeedoUSA Internet Sales: Payment Card setup, Credit card processing and encryption, subsequent delivery Issues.
  • Setup for order file processing between the Website, SAP and Warehouse system using LSMW to create IDocs. Maintenance and Support for all batch jobs related to Internet Sales.
  • Customized Reports and Queries to help business, Configuration for sending out order/shipment acknowledgements (External Email notifications) to Customers.
  • Configuring Confidential specific Allocation scenarios, Troubleshooting w.r.t pricing Issues/pricing procedure, account determination, delivery and billing/settlement Issues.
  • Provided live Support during Physical Inventory and post PI stock movements, ATP Issues, Backorders.
  • Processing of Returns and related billing Issues, Support for Customer Service Issues, Issue Testing and Documentation, Resolution with OSS notes and Issue logging.
  • Designed and successfully setup an automated emailing system out of SAP for Confidential order scenarios.

SAP R/3 4.6 SD Consultant

Confidential

Responsibilities:

  • Exposure specific to the European setting such as dealing with EURO/GBP, VAT.
  • Issue Resolution and Configuration relevant to Pricing, Discounts, Partner determination, Output determination, Account determination, External WMS system, IDocs, Forms using Smart forms and Confidential Custom Developments.

SAP R/3 4.6 SD Consultant

Confidential, Canton, MA

Responsibilities:

  • Go-Live Support: Data Migration, Final Integration Testing, User Training, User Acceptance Testing, Post Implementation Support.
  • Worked on Resolution of all types of SD related Issues logged by users before and after Go-Live, involving a high level of interaction with end user and a keen analytical approach for effective problem solving.
  • Configuration of Pricing Procedures, Condition Types, Access Sequences, Condition Exclusions for Confidential order types for new requirements.
  • Troubleshooting, Enhancements and writing specifications for the same: related to ATP segmentation, split deliveries, sales order blocks, overlapping contracts, and other practical scenarios.
  • AFS specific Configuration w.r.t AFS master data, AFS pricing, Value Added Services (VAS), Seasons, Pre-packs, Mass Change, Allocation and additional Order Types.
  • Extensive Testing with EDI using the test tools, particularly AFS relevant Issues such as VAS, Pre-packs, Solid-packs, Contracts and Call-offs, Third Party Orders etc.; Development of the front-end EDI modification tool.

SAP R/3 4.6C Consultant

Confidential

Responsibilities:

  • Continuing Production Support and Issue Resolution for Confidential clients.
  • Defined and Configured Confidential Sales Order Types, Delivery Types & Billing document types and the Copy Control for these sales documents.
  • Configuration of Pricing, Condition Types, Access Sequences, Condition Exclusions for contracts.
  • Configured Third Party Order Management for select product ranges resolved Confidential ATP related Issues and extensively worked to correctly define the ATP logic.
  • Configuring the end-to-end Business Processes in SAP including Partner Determination Procedures, Text Determination Procedures, and Output Determination Procedures.
  • Configured delivery processing to execute the shipping functions such as Shipping Point Determination, Delivery Creation, and Picking Confirmation.
  • User Exit Specification for field modifications, Delivery/Billing Blocks and Error/Warning messages.
  • Support for Go-Live preparation and handling all Cutover activities.

SAP 4.6C Implementation Consultant

Confidential

Responsibilities:

  • SAP SD core team member for complete life-cycle of Implementation, right from Business Process Requirements gathering to Go-Live.
  • Responsible for SAP SD Configuration and Implementation and Integration with MM and FI modules.
  • This covered the complete range of functionality Master Data, Order Management, Pricing, Shipping, Billing, Returns, and Output.
  • Configured Item Categories and Schedule Line Categories and Sales Document Types.
  • Pricing: Determining Pricing Conditions and Procedures using Condition Techniques, Access Sequences and Condition Exclusion functionality.
  • Copy control settings for Sales Documents, Deliveries and Billing Documents.
  • Conducted Unit Testing, Integration Testing ( Confidential ) and contributed to the Resolution of Confidential Issues.
  • Provided Support for Go-Live preparation.

Hire Now