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Senior Business Analyst Resume

San Francisco, CA

TECHNICAL SKILLS:

Languages: Basic Conversational Japanese/Basic Conversational Spanish

Skills: SAP, Microsoft Dynamics, JIRA, Excel, Basic SQL, HTML, Order to Cash Processes, SAAS, Oracle 10.1, PeopleSoft

Interests: Woodworking (xbeauwoodshop.com), Public Speaking (Toastmasters 9 years)

PROFESSIONAL EXPERIENCE:

Senior Business Analyst

Confidential, San Francisco CA

Responsibilities:

  • Instructing management and other functional team members about Agile and how to best ready the team for the waterfall to Agile workflows transition set for 2017.
  • Improved current UI for optimized layout, functions and improvements for NetCapture Software
  • Layout documentation and process flow for migration of all customers from Java based hardware to Microsoft Scanner Services software for all MICR readers used with Confidential systems.
  • Lead documentation and implementation of mobile banking solutions for customers creating 3rd party apps to integrate with our mobile payments solutions.

Business Analyst

Confidential, San Mateo CA

Responsibilities:

  • Designed and successfully implemented inner Confidential payment application to allow 10,000 loans and 170,000 leases to be processed within the same system.
  • Daily coordination with 25 engineers reviewing features, making decisions on project priorities and validating new features within an agile development environment.
  • Report verification and improvements ranging from financial reports to order to cash reporting.

Business Analyst

Confidential, South San Francisco CA

Responsibilities:

  • Led upgrade of revenue recognition, contract management and order to cash systems from SAP BMI (Buyer Managed Inventory) to SAP CRM/CMS systems running $200M in revenue.
  • Created upgrade plans, testing documents, process documentation and user training for a team of 80+ members comprised of finance and product specialists.
  • Increased billing efficiency by 200% by reducing time required to invoice and collect from customers by removing duplicated tasks within the billing process.
  • Coordinated geographically dispersed grey - box testing AP/AR/Revenue teams in Europe, Asia and North America.

Senior Revenue Analyst

Confidential, San Bruno CA

Responsibilities:

  • Built automated order to cash processing system for billing and publisher payments that reduced DSO from 120 days to 60 days, and error rates dropped from 20% to 1%.
  • Verified credit terms and conditions in pre-sales negotiations for new network/media contracts exceeding $50K, and validated projected revenue for existing contracts.
  • Directed finance operations for mobile advertising unit, offered operational recommendations, worked with mobile team, cross-channel reporting and demonstrated proper financial processes.

Sales Reporting Analyst

Confidential, San Francisco CA

Responsibilities:

  • Generated daily sales reports of Steam/ Xbox Live sales, accounting and management to confirm delivery goals, sales quotas and project budgeting.
  • Consolidated cash collections on a portfolio from $5M to $800K in 3 months using access database to organize problem accounts for collection team.
  • Maintained audit files for contracts, billing, proof of deliveries, and customer records.

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