SUMMARY:

• Experienced Business Analyst with 15+ years of county and state government experience supporting business solution software and analyzing business operations for Child Support, Child Welfare, TANF, and Medicaid domains.
• Self - motivated, solutions-driven business analyst committed to meeting organizational goals and objectives while juggling multiple tasks in a high-pressured environment.
• Experience leading cross-functional teams in the development, documentation and delivery of process innovations driving the attainment of business goals.

SKILLS:

• Requirements Gathering & Analysis
• User Acceptance Testing (UAT)
• Large-Scale Systems Development
• KPI Dashboards & Scorecards
• Design Document Development
• Use Case Development
• Complex Analysis and Problem Solving
• Analytical and Conceptual Skills

TECHNICAL SKILLS:

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Visio)
• Skilled with Microsoft SharePoint, BMC Remedy
• Experienced with IBM Rational Software Architect, IBM Rational Clear Case, IBM Rational Jazz Team Server, IBM Rational RequisitePro, and IBM Rational DOORS
• Familiar with TOAD, Teradata, IBM Curam, HP Quality Center

PROFESSIONAL EXPERIENCE:

Confidential

Senior Business Analyst

Responsibilities:

• Conduct Joint Application Design sessions with State of Michigan staff to collect business requirements necessary to develop and enhance the existing Child Support system.
• Collaborate with State of Michigan staff to develop Business Objects reports to provide information to assist Michigan staff in making key business decisions.
• Create business process flows to support business requirement development.
• Create and update detailed business requirement documentation to describe the business requirements needed to support the selected business solution.
• Create and update functional design documentation to describe the behavior of the system to meet the business requirements.
• Create dashboard & scorecard design documentation to track and measure Key Performance Indicators related to compliance with state and federal regulations.
• Create requirements traceability matrix for the Data Warehouse to identify and track requirements throughout the system test phase.

Confidential

Test Architect

Responsibilities:

• Used in-depth program knowledge to develop system test scripts and scenarios for the following functional areas: Case Management, Case Initiation, and Interstate.
• Created end-to-end test cases/scenarios based on the needs of the client.
• Used domain and program knowledge to validate business and functional requirements.
• Identified and documented potential problems and gaps in the design documents.
• Analyzed cross-functional methods to ensure consistent and reliable system test scripts and scenarios.

Confidential

Senior Business Analyst

Responsibilities:

• Worked with State Subject Matter Experts to establish new and modify existing business processes to support the Medicaid system implementation.
• Conducted Joint Application Design sessions with State of Nebraska staff to collect business requirements necessary to develop and implement new Medicaid system.
• Created business process flows to support business requirement development.
• Created detailed business requirement documentation to describe the business requirements needed to support the selected business solution.
• Confirmed and gathered business requirements.
• Created communications to keep staff apprised of the system design advances.

Confidential

Senior Business Systems Analyst

Responsibilities:

• Analyzed current Operational Methods; in conjunction with existing Confidential ’s Health Insurance Program system functionality to determine compliance with the Patient Protection and Affordable Care Act ( Confidential ).
• Developed Use Cases and other system design documents to meet program changes due to the Confidential .
• Completed code review to determine compliance with approved design documents.
• Created business process flows to support use case and business requirements development.
• Mapped XML data to existing fields in database to ensure interface with MMIS worked correctly.

Confidential

Senior System Tester; Functional Team Lead

Responsibilities:

• Collaborated with State of South Carolina staff to develop system test scripts and scenarios.
• Used HP Quality Center to manually execute Case Initiation, Case Management, Interstate, and Financial system test scenarios/scripts.
• Completed requirements traceability to ensure that all business rules and requirements were fully tested.
• Performed Defect Management using HP Quality Center.
• Documented system gaps and evaluated the system design documents for compliance with State and Federal regulations.
• Maintained requirements traceability matrix to identify and track requirements throughout the system test phase.
• Analyzed cross functional methods and design to ensure consistent and reliable system test results.
• Coordinated testing activities to ensure proper allocation of resources.

Confidential

Quality Assurance Analyst

Responsibilities:

• Completed quality assurance reviews to confirm compliance with project approved plans and processes.
• Reviewed and observed the processes used to determine their effectiveness in the areas of project management and testing.
• Made recommendations to management for process improvement based upon the results of the process review.
• Collaborated with State of South Carolina staff to reviewed 5000+ business requirements to ensure they were correct, clear and concise.

Confidential

Senior Business Systems Analyst

Responsibilities:

• Analyzed Operational Methods in conjunction with system functionality to maximize performance.
• Used business process and program knowledge to identify and report inconsistencies in the testing and production environments.
• Facilitated inter-agency collaboration to develop an automated system to better serve the partnering agencies.
• Participated in team meetings with stakeholders to ensure the system design would be effective and efficient.
• Ensured proper interface with MMIS.

Subject Matter Expert

Confidential

Responsibilities:

• Used business process and program knowledge to assist the Confidential in the design and implementation of the Child Support Automation System ( Confidential ).
• Participated in Joint Application Design (JAD) Sessions in the functional areas of Case Initiation, Case Management, Interstate.
• Reviewed Use Case documentation to ensure that the proposed system design would meet the needs of the Confidential and its counties for Case Initiation, Case Management and Interstate.
• Completed bi-directional requirements traceability to ensure full design coverage.
• Participated in JAD sessions with the State IV-A agency to confirm that the interfaces would function properly.
• Analyzed the inter-agency needs, making recommendations to management when needed.
• Participated in the Federal Certification process by successfully demonstrating system functionality in the areas of Case Initiation, Case Management, and Interstate.
• Was responsible in the successful certification of Confidential and the refund of 90 million dollars in federal penalties.

Confidential

Senior Child Support Specialist

Responsibilities:

• Trained in all aspects of case management; assigned specialized caseload of complex cases.
• The Department Lead for various federal projects.
• Developed business processes, policies and procedures for use of the automated system
• Participated in the successful conversion from a manual business process to an automated system
• Analyzed data and assisted in determining best practice methods and business process used in subsequent California counties.