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Sr. Business Systems Analyst Resume

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Windsor, CT

SUMMARY:

  • Over 9+ years of experience as Business System Analyst.
  • Proven experience with Software Development Life Cycle process which includes Waterfall, Rational Unified Process methodology (RUP) and Agile.
  • Excellent analytical skills to understand the business process, functionality, requirements and to translate them into Requirement Specifications. Excellent understanding of cross functional requirements across various business units and departments, and providing comprehensive solutions.
  • Experience in conducting GAP analysis, Impact analysis, SWOT analysis, effect analysis, Cost benefit analysis, Feasibility analysis and Risk analysis.
  • Extensive experience in creating various artifacts including Business Requirement Document (BRD), Software Requirements Specification (SRS), Functional Requirements Document (FRD), Test Plan, Test Scenarios, and Test Cases as well as documenting project processes and procedures.
  • Highly skilled in various requirements elicitation techniques and analyses such as client interviewing, requirements workshops, survey/questionnaire, and Joint Application Session (JAD).
  • Proficient in SQL
  • Involved in UAT testing, regression testing, smoke testing and system integration testing.
  • Experience with HP Application Lifecycle Management (HPALM) and Jira.

TECHNICAL SKILLS:

Operating Systems: Windows XP/Vista/7/8/10

Modeling tools: MS Visio, Rational Rose Waterfall, Waterfall Scrum Hybrid, Scrum, Agile

Business Skills: Process Modelling, Change Management, GAP Analysis, Impact analysis.

Databases: SQL Server, MYSQL, MS Access

Requirement and Project Management Tools: HP ALM, MS Office, MS Project, MS SharePoint Server, JIRA

Testing tools: HPALM, Rational Clear Quest.

Reporting Tools: Tableau

PROFESSIONAL EXPERIENCE:

Confidential - Windsor, CT

Sr. Business Systems Analyst

Responsibilities :

  • Gathered information about the current process of Disputes Department for the Debit Card disputes process.
  • Created BRD and user stories in JIRA (Agile environment)
  • Helped with testing of the new functionality each sprint. Conducted demo/training of the LOB for the new functionality each release
  • Helped the users conduct UAT testing.
  • Performed extensive document reviews and gap analysis to develop a thorough understanding of “as-is” business processes model and “to-be” business Process model.
  • Performed impact analysis to determine the enhancement on the business and organization.
  • Conducted JAD sessions, interviews and brainstorming sessions with key stakeholders and SME’s to gather requirements.
  • Interacted with the business partners and stakeholders to validate the requirements.
  • Assisted the project manager in project budgeting and resource scheduling, in order to optimize the utilization of the project resources using MS Outlook and creating WBS for requirement gathering.
  • Conducted Weekly status meeting with the teams traking the project status.
  • Performed complex SQL queries for retrieving data from the database, generating ad-hoc reports, and conducting data validation testing.
  • Collaborated with the QA team to develop the test plan and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.
  • Facilitated UAT testing - creating UAT schedules, managing feedback, follow-up, and resolving open issues.

Environment: : Waterfall - Scrum, SDLC, MS OfficeWord, MS PowerPoint, MS Visio, Share point 2013, MS Project, MS Excel, JIRA.

Confidential - Boston, MA

Sr. Business Systems Analyst

Responsibilities:

  • Interacted with clients, product team to gather and define business and functional requirements
  • Worked on web based virtual payment, card payment and mobile payment application systems
  • Analyzed complex system problems with ease, Conducted GAP analysis to offered alternative business solutions for new system development and enhancements for production issues.
  • Verification of single sign on and EFT (Electronic Funds Transfer) reports and escalate to support team in case of any discrepancies in EFTS's.
  • Worked in integrating the global payments system with (VeriFone) Payware mobile processing system
  • Stay abreast of new Products and enhancements for Credit Card Chip/EMV programs
  • Gather requirements for GTVT payment system (Global Transport Virtual Terminal) enhancement
  • Leading member in conducting JAD and SSO sessions and keep the stake holder engaged with the work process being carried out..
  • Analyze and provide various Retailer activity reports for Chain merchants to the relationship managers.
  • Collaborated with development team to design new, enhanced system functionality and communicate business and functional specifications to the team and other stakeholders
  • Facilitated meetings and leads discussions regarding business process review and functional specification reviews, Joint Application Design (JAD) sessions, etc.
  • Extracted, analyzed and understood the Business requirements, gap analysis between goals and existing business processes
  • Worked as a project lead for small projects and took the project through the entire SDLC by ensuring any deviations from the base-lined functional requirements in order the deliverables meet the business needs.
  • Planned, documented, executed and supported the User Acceptance Testing efforts relative to all projects by collaborating with the business.
  • Assisted in defining project plans, including scoping, scheduling, and implementation.
  • Occasionally trained end users to operate new or modified programs.
  • Design and maintain all codes and tables and prepare reports for all HR systems and applications and analyze systems to resolve all issues and escalate all customer issues to management to provide efficient resolution for same
  • Shared knowledge/experience with IT staff in order to promote a team environment.
  • Prepared the business flow models for better understanding of requirements for technical team.

Environment: Agile, MS-Office Suite, MS-Visio, UML, Rational Requisite Pro, Rally, Share Point, MySQL, JIRA, HTML, SOAP UI and XML.

Confidential - Atlanta, GA

Business Systems Analyst

Responsibilities :

  • Leading the efforts to analyze current Business operations, including documenting current workflows, identify areas of improvement, collaboratively working with internal business to identify solutions, writing requirements that support the solution to create requirement specifications.
  • Performed extensive Document Reviews and gap analysis to develop a thorough understanding of as is business processes model and to be business Process model.
  • Performed Impact Analysis to determine the impact of enhancement on the business and organisation.
  • Conducted JAD sessions, interviews and Brainstorming sessions with key stakeholders and SME’s
  • Developed a high-level Business Requirements Document (BRD) and Functional Specification Document (FSD) and had them base-lined from the business owner.
  • Performed Change Management by handling change requests by performing change impact analysis on business and technical impacts, and getting the approval to make the changes.
  • Use web services to communicate with the external interface and have understanding of UI framework.
  • Worked with GUI development, requirements creation/design to create the initial UI wireframes, and mockups. Developed Mockup screens and prototypes using MS Visio, Online Tools.
  • Well acquainted with workflows and Unified Modeling Language (UML) diagrams including, Activity Charts, Process flow diagrams to elaborate the new processes using MS-Visio.
  • Created Use Case document by specifying actors, normal flow, alternative flows for all use cases.
  • Created activity diagrams to represent the current state business process, context flow diagrams to identify the interfaces and the data flow of the system, and sequence diagrams to specify interactions.
  • Constructed Requirements traceability matrix to determine the source of the requirement, to ensure all requirements are met and to locate affected system components when there is a requirements change.
  • Used MS Project Professional to manage schedules, deadlines, resources and the project tasks.
  • Designed and Implemented basic SQL queries for QA Testing and data validation.
  • Involved in writing the test cases and test scripts along with QA Team for User Acceptance Testing.

Environment: : Waterfall - Scrum, MS Office (Word, PowerPoint, Visio), Share point 2013, JIRA 6.0, HP Quality Centre, SQL SERVER 2012, Tableau.

Confidential

Business Analyst

Responsibilities:

  • Prepared and analyzed as is and to be (gap Analysis) workflow scenarios.
  • Reached to Subject Matter Experts, Project Managers and Process Analysts to understand the business process and to identify and gather Business Requirements.
  • Collaborated and negotiated with stakeholders in defining project scope boundaries.
  • Facilitated various sessions like Joint Requirements Development(JRD), Joint application Modelling (JAM) and Rapid Application Development (RAD) with various Subject Matter Experts.
  • Responsible for day-to-day activities engaging in the technical management aspects.
  • Tracked the tasks using MS excel in allotting them to the team and requirement traceability.
  • Produced visual models for the application using UML MS Visio to create Use Cases, Sequence Diagrams.
  • Developing user stories and grooming them with product owners throughout the agile lifecycle
  • Serve as a liaison between product owner and scrum team for communicating well developed user stories
  • Assisted with the development of project schedules using MS Project
  • Analyzed an efficient production workflow using Microsoft technology
  • Grooming well developed user stories with user acceptance criteria and mockups if required for developing a good product backlog
  • Creating data flow diagrams and business process flow diagrams for better understanding of the business needs by the scrum team
  • Creating the Gap analysis document by analyzing the as is process and understanding the future need
  • Involving users actively in User Acceptance Tests (UAT) between development team and the end users from the business team
  • Participated in daily stand-up meetings and sprint review meetings.
  • Developing Business requirement document and responsibly taking the signoffs at each stages.
  • Documenting functional requirement documents, use cases, mockups and roles documentation as needed.
  • Coordinate development activities by managing the technical requirements in a requirements traceability matrix.

Environment: Waterfall Methodology, MS-Visio, JAVA, JavaScript, SDLC, MS Visio, MS Project,, MS Share Point 2013, MS Office, MS Excel.

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