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Business Analyst Resume

Bellevue, WA

PROFESSIONAL SUMMARY:

  • An extremely focused IT Business Analyst professional with around 5 years of diverse experience in Business Analysis, Quality Assurance, result - driven, quick learner, self-directed, excellent in communicating effectively with cross-functional teams, developers, and technical staff at all levels.
  • Excellent analytical and problem solving skills in designing, developing, and implementing innovative business process and providing system solutions using new approaches, technology and training for Banking/Financial, General and Healthcare Insurances, e-Commerce and Retail Industries.
  • Thorough understanding of SDLC - Waterfall and Agile.
  • Experienced in interacting with stakeholders, gathering business requirements from user interviews and then converting requirements into functional specifications.
  • Extensive experience in requirement analysis, data analysis, system analysis, business process analysis, GAP analysis and UML modeling.
  • Experienced in database querying with SQL
  • Experienced in creating/reviewing Test Plan, Test Scenarios, Test Cases
  • Performed and executed System Testing using tools like HP-ALM
  • Experienced in analyzing defects/bugs and closely working with developers to fix the defects
  • Experienced in elicitation techniques like interviewing, questionnaires, brainstorming, focus groups, prototyping and facilitating JAD sessions.
  • Dataflow analysis using use cases, data flow diagrams and activity diagrams.
  • Checking and Validating Requirements in conjunction with the stakeholders. Tracing (using Traceability Matrix) and managing requirements throughout the development process.
  • Managing and controlling Project documentation using tools like SharePoint, HP-ALM and Rally.
  • Experienced in analyzing and handling Change Request & Change Management Process
  • Experienced in creating Functional Specification Document (FSD) on the basis of Business Requirement Document (BRD), which includes creating/updating SQL schema in the forms of prototyping.
  • Provided walkthrough of the functional requirements to the business, development.
  • Experienced in UML modeling including Use Cases, Sequence, State, Activity and ER Diagrams using tools such as Microsoft Visio .
  • Excellent communication, facilitation, mentoring and Technical writing skills including drafting contracts, documentation and editing of user manuals.
  • Highly motivated, excellent team player, capable to handle multiple tasks, besides having the capability to work independently

TECHNICAL SKILLS:

Modeling Tools: MS Visio

Languages: SQL Testing, Requirements/Defect Tracking

Version Control Tools: Rally, HP-ALM

Methodology: Waterfall, Agile

RDBMS: SQL Server, Teradata

Operating Systems: Windows 98/95/NT/2000/XP/Vista/Windows7

Others: MS Office, MS Visio, CRM, JIRA, Confluence

PROFESSIONAL EXPERIENCE:

Confidential, Bellevue, WA

Business Analyst

Responsibilities:

  • Participate in daily scrum meetings with development and business team for reporting the business metrics for CRM marketing emails
  • Analyze, slice and dice the data for CRM marketing emails using SQL/Teradata and Excel
  • Create implementation and test plans for the CRM Marketing Email campaigns using Confluence Wiki
  • Collaborate with business for requirements and create SQL queries for analyzing the CRM Marketing Emails
  • Monitor and prioritize the incoming tickets via JIRA
  • Perform system impact analysis including upstream and downstream impacts and propose solutions.
  • Identify and analyze customer impacting issues/bugs, reported and triage them with stake holders
  • Partner with business to conduct user acceptance testing (UAT) and own bug tracking and resolution

Confidential, Bellevue, WA

Sr. Business Analyst

Responsibilities:

  • Confidential to elicit requirements from business users
  • Confidential the requirements into ‘Functional Specification Documents’ (FSDs).
  • Documenting and managing Actions Items and follow up on Action Items
  • Assisting the developers in Confidential functional requirements into functional specifications by doing impact analysis to the SCOPS BI system
  • Seeking approvals on FSDs from the Business User team and also the Project Sponsors
  • Developed Requirement Traceability Matrix (RTM)
  • Assisting development team during Data Migration and Data Validation process all the two different back-end systems ( Confidential and Confidential ) insuring Data Integrity
  • Creating ‘System Test Plan & Test Cases’ for the project in accordance with business requirements
  • Used SQL extensively for database querying for data validation
  • Conducting and executing ‘System Testing’ effort using systems such as HP-ALM and Rally
  • Responsible for ‘Defect / Bug Management’ and closely assisted developers to resolve defects/bugs
  • Creating UAT plan by identifying test environment, creating credentials for UAT testers, creating and providing test data
  • Provided walkthrough the prototype to business users
  • Created training manuals and assisted business user trainers
  • Coordinated and supported UAT phase with the business testing team
  • Assisting developers in pre and post implementation process
  • Assisted in ‘Production Support’ effort by providing analysis, testing and implementation

Confidential

Responsibilities:

  • Confidential to elicit requirements from business users
  • Confidential the requirements into ‘Functional Specification Documents’ (FSDs).
  • Assisting the developers in Confidential functional requirements into functional specifications
  • Seeking approvals on FSDs from the Business User team and also the Project Sponsors
  • Created Test Cases effort using systems such as HP-ALM and Rally
  • Responsible for ‘Defect / Bug Management’ and closely assisted developers to resolve defects/bugs
  • Creating UAT plan by identifying test environment, creating credentials for UAT testers, creating and providing test data
  • Coordinated and supported UAT phase with the business testing team
  • Assisting developers in pre and post implementation process
  • Assisted in ‘Production Support’ effort by providing analysis, testing and implementation
  • Mentored new BA hires and provided knowledge transfer (KT)

Confidential

Responsibilities:

  • Gathered requirement from business involving SMEs by facilitating JAD sessions
  • Analyzed the BRDs and translated them into written FSDs
  • Supported developers by providing analysis of the requirements
  • Developed system Test Plan, Test Case, Test Scenarios using RALLY
  • Identified and prepared system test environment by creating test data, test access credentials
  • Created UML models - Use cases flows, ER diagrams on how the data flows from APO to SCOPS BI using MS-VISIO
  • Managed and tracked defects/bugs and closely working with developers using HP-ALM
  • Coordinated and supported UAT process ensuring deliverance of solution encompassing business requirements and business satisfaction.
  • Assisting developers in pre and post implementation process
  • Mentored new BA hires and provided knowledge transfer (KT)

Confidential

Responsibilities:

  • Gathered requirement from business involving SMEs by facilitating JAD sessions
  • Supported developers by providing analysis of the BRDs and created Functional Specification Documents (FSDs)
  • Analyzed the impact to the SCOPS BI system
  • Seeking approvals on FSDs from the Business User team and also the Project Sponsors
  • Developed system Test Plan, Test Case, Test Scenarios
  • Identified and prepared system test environment by creating test data, test access credentials
  • Managed and tracked defects/bugs and closely working with developers
  • Coordinated and supported UAT process ensuring deliverance of solution encompassing business requirements and business satisfaction.
  • Assisting developers in pre and post implementation process

Confidential

Quality Assurance Analyst

Responsibilities:

  • Involved in complete life cycle of insurance and finance projects - from project inception, test planning, creation and execution of test cases for credit card management system
  • Used SQL/DB2 to store test data and analyze test reports
  • Involved in verifying data quality between two mainframes systems dealing with credit cards
  • Analyzed and produced daily bug reports with the customer impact

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