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Agile Pm/scrum Master Certified/senior Business Analyst Resume

Houston, TX

SUMMARY

  • Over 14 years of experience in Business Analysis, Project Management Information Technology and Business Requirements Writing experience in working on a variety of changing environments
  • Over 7 years of experience in leading projects as a Scrum Master using Agile methodology (including Kanban methodology)
  • Strong verbal/written communication skills to lead and manage various teams during project life cycle
  • Demonstrate strong leadership ability in understanding and resolving project related issues, leading the project during all the phases of the project and track/manage project deadlines
  • Proven ability to prioritize activities and execute tasks in a highly pressured environment
  • Highly adaptable individual and motivated to develop successful solutions
  • Highly motivated self - starter with the ability to operate with little direction/guidance
  • Strong ability in delivering end products successfully in a timely manner by carefully managing the budget and project deadlines
  • Proficient in having enterprise level vision and corporate wide project impact
  • Excellent in resolving project risks by identifying them ahead of time, communicating to appropriate parties and by proposing solution or creating fall back plan
  • Excellent in managing business expectation by understanding resource allocation and budget constraints
  • Proficient in using UML to create Activity diagrams, Sequence diagrams, Use case diagrams and the like
  • Proven ability to handle multiple projects simultaneously due to project management skills
  • Strong qualifications in Business Process Re-engineering, Project Management, and Finance - Cost control, Forecasting, Budgeting, Operational Planning, Support new technology/products
  • Excellent in writing documentations including Requirement Specification, Use Case Narrative, Feasibility Analysis, and Risk Analysis, BRD and FRD
  • Excellent in understanding/documenting business needs, working with project team to deliver end product
  • Experience in preparing and documenting the User Acceptance test (UAT) plan and obtaining the necessary signoffs from the concerned business units
  • Self-motivated and dependable with excellent communication, analytical/presentational skills
  • Performed Use Case Modeling & Analysis
  • Conducted JAD/EJAD Sessions with business and other stakeholders for open and pending issues
  • Excellent skills in using MS office applications (MS Word, Excel, Access and PowerPoint) for daily activities, MS Visio for drawing flow diagrams and MS Project for prioritizing and managing individual tasks along with strong knowledge in SQL

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Agile PM/Scrum Master Certified/Senior Business Analyst

Responsibilities:

  • As a Scrum Master/Agile PM, lead projects related to firewall risky rules remediation called, SSNAR and SEF
  • Implement SSNAR and SEF projects using Kanban methodology for Agile
  • Co-ordinate projects, making detailed plans to accomplish goals and directing the integration of technical activities
  • Work with the leadership team to develop processes to implement both the projects
  • Create new processes using documentation or process flow VISIO diagrams to enhance project implementation and improve team throughput
  • Remediate ITC Managed firewalls along with BU managed firewalls for DP1 through DP5
  • As a Scrum Master, recruit employees/contractors, assign, direct and evaluate their work and supervise their development and work competencies
  • Manage a team of more than 60 people across US, Philippines, India, Europe and Argentina
  • Conduct weekly status meetings to track the current status of the project and future tasks along with removing any obstacles/impediments faced by the project team
  • Work closely within the project team as well as team outside of the project to co-ordinate and remove any impediments identified by the team that can potentially delay the project
  • Assist Senior Project Manager with resource and budget management and led the efforts to manage the workload of each team member
  • Using Jira tool and Excel, manage the progress of the project and each task assigned to team members along with any defects identified by the QA team
  • Using tools such as AlgoSec Panorama and Splunk, work with the team to keep the logs and analyze traffic passing on the devises for each firewall and identify permissive rules
  • Use Remedy ticketing system to get approval to implement technical changes as well as SharePoint for several applications along with Addario to log issues and synch data with other related projects
  • Work with business users/firewall owners to remediate the risky rules related to their firewalls and get necessary approvals
  • Participate in a CAB meeting to get approvals on inactivating permissive rules of each firewall
  • Create extensive reports and presentations of the project status for the higher-ups
  • Successfully implemented SSNAR project without a single business incidence (BI)
  • Work with the QA team to make sure the firewall is remediated as per Confidential standards keeping Audit in mind
  • Work with the support team called, EFA to make sure the remediated firewall stays clean

Confidential, Union, NJ

Scrum Master/Business Analyst

Responsibilities:

  • Worked mainly as a Scrum Master and partially as a senior business analyst for projects such as Appointment Scheduling, TBS Next and Mexico Project
  • Worked closely with FieldGlass functional resources to design the workflow/configuration changes required for interfacing with ERPs
  • Assisted Product Owner in creating and updating backlog by prioritizing business requirements and modify the list as per the feedback received by the business during Demo meeting
  • Conducted daily stand-up meetings to briefly go through latest status of every team member and to understand the challenges/issues they may be facing relating to their assigned tasks
  • Worked with the team to find solutions and remove impediments identified by the team; Created a log with the list of all impediments to discuss with management on a weekly basis
  • Worked with the QA team to make sure all the requirements are tested properly before the sprint ends
  • Conducted internal meeting with the team for Pre-Demo to discuss and align the process of the items that will be demoed at the end of each sprint prior to presenting it to business users
  • Conducted Demo meeting with business and the project team to review each story slated for the sprint and depending on business feedback, either modify and slate them for future sprint/release or pass them
  • Worked with the project team to push the approved requirements to Production environment on a scheduled date
  • Led hybrid projects like Appointment Scheduling and TBS Next since they both had started with Waterfall methodology and then converted slowly to Agile methodology
  • Used Jira tool to create and manage stories/tasks/risks/retrospectives and other functionalities of Scrum
  • Worked with the team on sprint planning, including but not limited to breaking down the feature into stories/tasks slated for each sprint for each release along with retrospective
  • As per the budget set by business for each release, worked with internal team along with vendor team to allocate resources and level of effort to confirm which features can be delivered on time
  • Worked with Contract team from Bed Bath & Beyond to manage and negotiate contract with vendors
  • Managed the budget of the project throughout the entire project life cycle
  • Managed various teams such as, vendors, business owners, testers, development/technical team, architects/network Engineers and global teams (India, Mexico)
  • Generated weekly status report including any identified risks/impediments for higher management
  • Worked with architects on all server/software/hardware requirements and assisted them in resolving issues
  • Conducted retrospective session to improve processes after the completion of each sprint demo
  • Hired and managed resources and their work hours of contribution for each project
  • Worked with architect on needs of creating/managing environment, especially during testing phase.
  • Worked with business owner, project team and release management team to plan on rolling out the end-product to all the stores, gradually, in phases.
  • Worked with Support team to identify and resolve any production related issues
  • As a business analyst, performed Gap Analysis of As is and Need Be functionalities in gathering requirements and writing business/functional requirement documents
  • Conducted meetings/discovery and work effort sessions with users to gather requirements
  • Worked with technical teams to refine work processes, design requirements and to get an LOE for each story slated for each sprint/release
  • Assisted in testing requirements as a UAT tester

Confidential, New York, NY

Business Analyst/Scrum Master

Responsibilities:

  • Acted as a Business Analyst/Scrum Master using Kanban methodology for Agile
  • Served as a liaison between Business and IT partners to plan, execute and deliver end product
  • During Discovery phase, performed detailed analysis on each important feature
  • Using MS VISIO, created Current Process Flow diagrams and New Process Flow Diagrams
  • Wrote documents, such as, Business Rules, Key Decisions and System Dependencies
  • Created Meeting minutes along with Use Case Document/Requirement Document
  • Created/Managed all aspects of Scrum (Stories/tasks/risks/Epic/Feature) using JIRA tools
  • Removed any impediments faced by project team either by discussing internally or escalating to higher management
  • Worked on budget analysis with higher management and other PMs assigned for this project
  • Worked with vendors on managing contracts and delivering end product
  • Conducted Daily Scrum to review status of each teams/individuals and assisted in resolving any issues
  • Generated status reports for higher management on a weekly basis
  • Worked with project team in identifying gaps and providing proposed solution
  • Communicated clearly with each team member on his/her role for the project and assisted with any issues
  • Created a log document with each new enhancement from business and worked with team to implement by managing resources and budget constraints
  • Managed local teams, such as, technical team, network engineer team, testing, business, support team and also global team (India)
  • Worked with Product Owner on managing feature backlog
  • Worked with project team on removing any impediments and redefining/improving processes
  • Worked with each team on sprint planning and breaking down each stories into tasks
  • Conducted Demo meeting after each sprint and review each stories to either pass the story or slate it for the next sprint if the acceptance criteria is not met
  • Worked with release management team to deploy code into Production Environment/Production checkout
  • Worked with Support team to continue to support/resolve any production related issues

Confidential, Warren, NJ

Design Analyst/Business Analyst

Responsibilities:

  • Worked on several applications related to the IVR systems, such as, Predictive Treatment, Post Payment (Gift Card/Credit Card), Suspend Lost/Stolen Phone, After Hours Treatment and Vendor Support
  • Once the initial requirements are provided by the business, design process flow/call flow diagrams, using MS VISIO and created Functional Requirements Document and Approach Document
  • Worked with the DBA to create SQL Select statements
  • Conducted Internal Review meeting to review the design with the Development, QA and Infrastructure teams and to get their approval and business review meeting to finalize the design requirements

Confidential, New York, NY

Business Analyst/UAT Tester

Responsibilities:

  • Researched cost/benefit analysis on different systems to implement Portal, during procurement phase
  • Created Business Value Assessments reports, and BRD by interviewing several divisions within UN
  • Wrote Use Cases document for Portal project as well as for implementing Single View Platform System
  • Created Test Plan Document, Test Script Document
  • Executed Test scripts during the testing phase in multiple environment and also in multiple phases
  • Uploaded test scripts into Quality Center and executed each and every one of them and logged defects

Confidential, New York, NY

Business Analyst/CRM Data Analyst/Tester (AIG and Bank of America/Merrill Lynch)

Responsibilities:

  • Interacted with a wide variety of staff including business users, applications developers, product development and marketing professionals to gather business requirements and created BRD/FRD
  • Converted clients’ data from various contact management systems, such as, ACT, Goldmine, WMW Systems, Outlook (and also other custom conversions) into SalesForce.com
  • Created manual on how to effectively use SalesForce.com for clients’ specific usage
  • Tested application in QA, UAT and Production environments using test scripts and existing application
  • Worked on synchronizing data between MS Outlook/Blackberry and SalesForce.com - 25 teams/week

Confidential, Philadelphia, PA

Business Analyst/UAT Tester

Responsibilities:

  • Prepared and identified Business requirements and then created business process realizations
  • Worked with the team to produce projected P&Ls, cash flows and balance sheets, using financial model
  • Verified the features, environment & usability of the Web based application with industry benchmarking during different stages of the Software Development Life Cycle
  • Gathered requirements and created Design Document, discovery document and meeting minutes
  • Conducted UAT testing by creating and executing testing scripts with the inclusion of Traceability Matrix

Confidential, Morristown, NJ

Business Analyst

Responsibilities:

  • Conducted pre-session meetings with PMO and specific business users.
  • During the phase of Business Requirements and Functional Designs, addressed and resolved issues of moderate to high complexity, gathered requirements and created BRD, FRD and RFC Document
  • Wrote documents such as Business Rules, Business Terminologies, Potential Systems Impact, Key Decisions, Issues and System Dependencies

COnfidential, Kenilworth, NJ

Business Analyst

Responsibilities:

  • Gathered requirements and created BRD and FRD, including process flow diagrams using VISIO
  • Worked with development team to implement requirements on Salesforce.com
  • Participated in data mapping, data migrating and data integrating process and converting data to SFDC
  • Created screen designs for each step of system including all what if scenarios

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