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Salesforce Admin/business Analyst Resume

Charlotte, NC

SUMMARY:

  • Around 5+ years of Business Analysis Experience along with Salesforce.com
  • Experience in configuration, implementation and support of Salesforce applications
  • Advanced knowledge of Software Development Life Cycle (SDLC)
  • Gathering of relevant research in support of all Business Segments team efforts to provide in - depth analysis. worked with Lightning Design System, Lightning App Builder, Lightning Component Framework, Lightning customizations, Lightning CSS framework.
  • Define and document business needs and objectives, current operational procedures/problems, input/output requirements as to ensure a company's competitiveness and performance.
  • Conducted a service marketing GAP analysis
  • Designed workflow rules and specify related tasks, time triggered tasks, email alerts, filed updates to enable business logic.
  • Good knowledge on SQL queries, joints and complex queries table.
  • Interpret business requirements into SFDC system functionality. Identify, evaluate, test and deploy solutions that are cost-effective and meet business requirements.
  • Generated several Reports and Report folders to support managers to better utilize Salesforce as a sales tool and organized various Reports for different user profiles based on the needs of the organization.
  • Controlled the Support Cases with the assistance of SalesForce.com support and commit with SalesForce.com premier Support.
  • Operated on different SalesForce.com Standard objects such as Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
  • Defined email alerts, related tasks and field updates to automate various manual processes and generated workflow rules.
  • Facilitated team building and change management workshops to help department executive teams better understand change management principles and change leadership competencies.
  • Ability to organize, document and track changes and defects using tools like MS Visio.
  • Monitored day to day activities responsibilities include leading a team of analysts and SME's in the development of a requirements analysis, advanced planning document and request for proposal.
  • Worked extensively with Data modeling tools like SQL to identify key elements and table structures and aid database design.
  • Extensively worked on MS Visio, MS Excel, MS Word, PowerPoint, SQL, MS Project.

WORK EXPERIENCE:

Salesforce Admin/Business Analyst

Confidential, Charlotte, NC

Environment: SalesForce Tools, SalesForce Technologies SOQL, SOSL, Triggers, Data Loader, Workflows & amp; Approvals, Page Layouts, Security & Sharing Rules, Reports & Dashboards, SQL, MS Visio, MS Word, MS Excel, MS Power Point, GAP Analysis, Agile, MS Share Point, MS Project.

Responsibilities:

  • Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
  • Designed and developed the Page layouts, Workflow rules, Tasks, Formula fields, Field Updates, Record Types, Report Types, E-Mails and alerts to track customer related tasks and activities.
  • Capture and disseminate detailed functional specifications, developing project plans, and helping drive the development and testing teams to deliver high quality, customer focused product
  • Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Implemented picklists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
  • Strong experience in salesforce Lightning components design and designing compact layouts using Apex Triggers, Page layouts, Visualforce pages, Workflows for mobile platform.
  • Used field level security along with page layouts to manage access to certain fields.
  • Experience in building the security model for the organization using Security, Roles, Field Accessibility, Organization Wide Default Settings, Profiles, Field Level Security, Permission Sets, and Sharing Settings.
  • Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
  • Developed Visual force pages, controller extensions, Apex classes, triggers, test methods, custom controllers and Batch apex for different functional needs and implemented the business logic based on the requirements.
  • Data migration using Data Loader

Salesforce Admin/Business Analyst

Confidential, Charlotte, North Carolina

Environment: ARM Tool, RRT Tool, SalesForce Tools, SalesForce Technologies SOQL, SOSL, Triggers, Data Loader, Workflows & amp; Approvals, Page Layouts, Security & Sharing Rules, Reports & Dashboards, SQL, Agile, MS Visio, GAP Analysis, MS Word, MS Excel, MS Power Point, MS Share Point, MS Project.

Responsibilities:

  • Supported application provisioning for end users based on requests submitted via the Access Request Management Tool (ARM) and Revocation Repository Tool.
  • Provides technical support to clients based on application knowledge to support issue resolution.
  • Strong experience in handling distributed teams providing Production Support, Release Management, Rollouts, Smoke testing system.
  • Supports escalation requests based on business need.
  • Administers security policies to control access to systems e.g. ensure the tickets are worked appropriately.
  • Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions. Uses and applies basic technical principles, concepts and techniques.
  • Organized Email Templates and Mail Merge Templates and was committed in doing the mail merge for various standard and custom objects.
  • Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
  • Organize and facilitate team meetings and activities including planning, architecture reviews, risk assessment, code reviews, demos, retrospectives, root cause analysis and training.
  • Well knowledgeable on Agile Methodology.
  • Worked on Record Types, Validation Rules, Triggers and Page Layouts.
  • Review documents and analyze processes using excellent interviewing techniques and multiple software
  • Responsible for having multiple projects in progress at any one time, which may cross multiple business units

Salesforce Admin/Business Analyst

Confidential, Charlotte, North Carolina

Environment: SalesForce Tools SalesForce Technologies SOQL, SOSL, Triggers, Data Loader, Workflows & Approvals, Page Layouts, Security & Sharing Rules, Reports & Dashboards, User Story Creation and Backlogs, Windows XP, MS Visio, GAP Analysis, Word, Agile, Excel, PowerPoint

Responsibilities:

  • Worked with minimal supervision to conduct complex business analysis, procedure mapping, business requirements gathering, and process designs to address business opportunities/issues and develop formal recommendations for presentation to management and project leads
  • For the business analysis function develops detailed work plans, schedules, project estimates, resource plans, and status reports
  • Facilitate project meetings and is responsible for soliciting business requirements and achieving project deliverables
  • Provide updates to management regarding business analysis deliverables and the application and implementation of new or revised processes
  • Manages critical relationships with CSC staff, IT partners, and LOB partners
  • Provides information to end users to help resolve inquiries related to assigned processes, procedures, and/or initiatives
  • Developed lighting app for agent with enhanced lightning templates and experienced in modifying visual force pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
  • Controlled the Support Cases with the assistance of SalesForce.com support and commit with SalesForce.com premier Support.
  • Operated on different SalesForce.com Standard objects such as Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
  • Extensive experience with developing business requirement (BRDs) and process mapping (swim lane workflows) documents
  • Organized Email Templates and Mail Merge Templates and was committed in doing the mail merge for various standard and custom objects.
  • Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
  • Writing SQL queries on joints and tables.
  • Managed Auto response rules if customers approached beyond the business hours.
  • Worked on Record Types, Validation Rules, Triggers and Page Layouts.
  • Ability to work within a team environment as well as independently and assisting with change management.
  • Ability to balance multiple responsibilities and adapt to changing priorities
  • Good time management, organizational and interpersonal skills
  • Experience with Microsoft SharePoint, Microsoft Visio, and Microsoft Word

Salesforce Admin/Business Analyst

Confidential, Charlotte, NC

Environment: SalesForce Tools, SalesForce Technologies SOQL, SOSL, Triggers, Data Loader, Workflows & amp; Approvals, Page Layouts, Security & Sharing Rules, Reports & Dashboards, SQL, MS Visio, MS Word, MS Excel, MS Power Point, GAP Analysis, Agile, MS Share Point, MS Project.

Responsibilities:

  • Described organization hierarchy and built profiles, roles accordingly in Salesforce; managed on visibility and security settings around them as required by the business.
  • Organized Email Templates and Mail Merge Templates and was committed in doing the mail merge for various standard and custom objects.
  • Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
  • Organize and facilitate team meetings and activities including planning, architecture reviews, risk assessment, code reviews, demos, retrospectives, root cause analysis and training.
  • Prepare formal reports for management to document trends, findings, and recommendations to equip management with data (findings) for effective decision-making.
  • Well versed in Agile Methodology.
  • Joining various SQL tables and writing complex queries.
  • Develop comprehensive data analysis models to forecast inventories to ensure more efficient and effective management of resources
  • Analyze and evaluate problems, provides alternative solutions, implement solutions in a timely manner, and evaluate results
  • Review documents and analyze processes using excellent interviewing techniques and multiple software
  • Managed Auto response rules if customers approached beyond the business hours.
  • Worked on Record Types, Validation Rules, Triggers and Page Layouts.

Salesforce CRM Admin/Business Analyst

Confidential

Environment: Salesforce Tools Salesforce Technologies SOQL, SOSL, Triggers, Data Loader, Workflows & Approvals, Page Layouts, Security & Sharing Rules, Reports & Dashboards, Agile Coaching and Consulting, User Story Creation and Backlogs, GAP Analysis, Agile Speaking, Windows XP, MS Visio, Word, Excel, PowerPoint

Responsibilities:

  • Aid in the development of predictive analysis models and inventory management reports
  • Onsite Agile Team and Enterprise Coaching for companies undergoing Agile transformation as well as for experienced Agile organizations looking to take their performance and practices to the next level.
  • Described organization hierarchy and built profiles, roles accordingly in Salesforce; managed on visibility and security settings around them as required by the business.
  • Organized Email Templates and Mail Merge Templates and was committed in doing the mail merge for various standard and custom objects.
  • Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
  • Managed Auto response rules if customers approached beyond the business hours.
  • Toiled on Record Types, Validation Rules, Triggers and Page Layouts.
  • Review documents and analyze processes using excellent interviewing techniques and multiple software
  • Responsible for having multiple projects in progress at any one time, which may cross multiple business units
  • Analyze business improvement projects including in-depth associate interviews, trending historical data, creating predictive analysis models, and statistical analyses
  • Develop workflows and business processes to present to management in oral and written format
  • Work with project managers, IT subject matter experts, and business subject matter experts to prepare project plans and assist with implementation
  • Decide on the appropriate analytical and statistical approach to use in each situation
  • Analyze workflow and procedures to improve operations efficiencies and recommend process improvements
  • Analyze information on business problems or procedures and assist in providing solutions

Salesforce Admin/Business Analyst

Confidential

Environment: SalesForce Tools, SalesForce Technologies SOQL, SOSL, GAP Analysis, Triggers, Data Loader, Workflows & Approvals, Page Layouts, Security & Sharing Rules, Agile, Reports & Dashboards, RUP, UML, Windows XP, MS Visio, Word, Excel, PowerPoint.

Responsibilities:

  • Worked as an interface between the users and the different teams involved in the application development for the better understanding of the business and IT processes.
  • Reviewed the Software Requirements Specifications (SRS) document with the Quality Assurance (QA) team and coordinate their efforts in the QA process.
  • Prepared and involved in overall project plan, incorporated costs and tasks from the various components, ensured a successful and timely project implementation.
  • Developed Use Case diagrams, Activity Diagrams and Sequence Diagrams based on Unified Modeling Language (UML) methodologies.
  • Skilled the roles of Salesforce.com Administrator in the organization.
  • Generated sync of contacts, email alerts, events and tasks amidst Salesforce to Outlook and Outlook to Salesforce strongly.
  • Served as primary contact to senior department managers for critical change initiatives.
  • Implicated in mapping the fields amidst the current reporting system and Salesforce using data loader.
  • Described organization hierarchy and built profiles, roles accordingly in Salesforce; managed on visibility and security settings around them as required by the business.
  • Organized Email Templates and Mail Merge Templates and was committed in doing the mail merge for various standard and custom objects.
  • Documented Business processes in terms of customer service and feedback.
  • Documented functional, non-functional requirements and Use Cases.
  • Ensured methodology compliance, document problem areas and coordinate resolutions, reporting to management as necessary.
  • Developed, tested and implemented application.
  • Provided weekly status updates and generated follow up tasks.

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