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Senior Business Analyst Resume

Morrisville, NC

CAREER OBJECTIVE:

I am seeking a new opportunity that can fully utilize my expertise as a lead/expert business analyst in an agile, collaborative atmosphere.

PROFESSIONAL SUMMARY:

  • Expert business analyst with industry experience that encompasses the following: Software Development, IT Infrastructure, Banking/Financial, Web - based Applications, Business Applications & Operations, Mobile & Unified Communications, Underwriting & Health Systems, Claims Processing/Adjudication Systems, Billing Systems, Payment Processing Systems, Biopharmaceutical Services, Data Management/Migration, Data Warehousing, Telecommunications and Energy
  • Adept in the development of Business Requirements, Functional Specifications, Use Cases, User Stories, User Interface Mock-ups, Business Rules, Business Processes, Operational Metrics (KPIs) and Business Reporting & Analytics

TECHNICAL SKILLS:

Operating Systems: Windows, Mac, UNIX, Linux

Web Technologies: SharePoint, Wiki (Confluence), SmartConnect, XHTML/XML, HTML, JavaScript, Perl, CSS

IBM Products: IBM WebSphere Business Modeler, IBM Rational RequisitePro, IBM Rational ClearCase, IBM Lotus Notes

Microsoft: SharePoint, Excel, Project, Visio, Access, Word, Powerpoint, Outlook, Publisher, OneNote

Others: JIRA, Tableau, Tibco Spotfire/QlikView, HP Quality Center, My SQL Server/SQL Developer, BluePrint, CA Clarity, TopTeam Analyst, Rally, iRISE, webMethods Designer, Informatica RulePoint

PROFESSIONAL EXPERIENCE:

Confidential, Morrisville, NC

Senior Business Analyst

Responsibilities:

  • Acting Scrum Master for the Symphony Messaging Platform product, Real-time communications platform
  • Manage product backlog, decompose, prioritize and triage new backlog items
  • Conduct all Agile ceremonies: sprint planning, sprint retrospectives, sprint product review sessions and standup meetings
  • Identify, engage and manage stakeholders; engineer and manage requirements across the portfolio; identify dependencies and risks and drive integration of parallel activities across the program
  • Drive the requirements prioritization process and develop functional specifications, securing stakeholder agreement
  • Partner with engineering in the development of solutions that meet the requirements
  • Document current & to-be processes, technologies, workflows and data flows
  • Prepare gap analysis, use cases, user stories and implementation plans
  • Partner closely with stakeholders, suppliers (internal and external as required), project managers, operations and customers to ensure the testing and successful delivery of solutions in line with the agreed specifications
  • Perform data exploration and data mapping for operational reporting and calculating operational metrics, including data visualizations

Confidential, Raleigh, NC

IT Business Analyst

Responsibilities:

  • Acted as a primary liaison between business stakeholders, subject matter experts, IT department and vendors
  • Under minimal supervision, acted as primary/lead business analyst of 2-3 IT projects simultaneously
  • Developed business requirements documents, use cases, functional specifications and reporting specifications
  • Performed fit/gap analysis, data analysis and reporting
  • Coordinated the acquisition of Azure servers for hosting new EMR web services

Confidential, Cary, NC

Lead Business Systems Analyst

Responsibilities:

  • Acted as the lead/primary SME liaison between business users and IT delivery solutions team
  • Under minimal supervision, responsible for business analysis functions on several IT projects or programs simultaneously
  • Converted legacy user stories to use cases from Rally to Blueprint for Automated Renewals modernization project
  • Lead functional documentation design (use cases, user stories, functional specifications, business rules and prototypes)

Confidential, Durham, NC

Senior Business Analyst

Responsibilities:

  • Performed various business analysis tasks in an Agile software development environment
  • Gathered and analyzed functional and non-functional requirements from product owner and stakeholders
  • Developed user stories, data requirements, user stories and technical specifications
  • Defined business metrics and business rules

Confidential, Durham, NC

Web Strategy Analyst

Responsibilities:

  • Migrated web content from old intranet to new intranet (SharePoint)
  • Converted legacy content to PDF or Word format per best practices

Confidential, Research Triangle Park, NC

IT Business Analyst

Responsibilities:

  • Gathered and documented requirements for Confidential ’s Customer Briefing Center web portal on Confidential Quad (IWE)
  • Created live demonstration scripts for Confidential ’s collaboration solutions

Senior Business Analyst

Confidential

Responsibilities:

  • Provided expertise and support for the roll-out of the Integrated Workforce Experience initiative for Confidential Services
  • Defined and communicated best practices, processes, governance and standards for the business users
  • Documented ‘as-is’ and ‘to-be’ business processes that were enhanced by the adoption of the collaborative platform
  • Captured and defined business requirements, enhancements, use cases, and business metrics/business rules

Senior Business Analyst

Confidential

Responsibilities:

  • Captured and reported business metrics of IT systems and processes on a SharePoint executive dashboard
  • Performed gap analysis on existing business processes and identified areas of improvement
  • Created service catalog based on ITIL Service Level Management infrastructure utilizing SharePoint (SOA)

Confidential, Raleigh, NC

Lead Business Process Analyst

Responsibilities:

  • Established new service to consult various business areas in documenting their business processes utilizing WebMethods Designer, ARIS or MS Visio
  • Lead the developed best practices and conducted training for webMethods Designer tool usage and business modeling
  • Defined and communicated modeling standards and governance processes to support new service offering

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