SUMMARY:

• (CSM) Scrum Master with over 9 years of experience focusing mainly on the Software Development Lifecycle (SDLC) principles of Agile Methodology.
• Negotiated & Communicated with business clients, vendors, field & leadership to develop strong relationships to ensure objectives are addressed & expectations are managed.
• Excellent Servant Leadership, Facilitation, Communications, Team Building, & Organizational skills with proven skill to interact across multiple levels of organization.
• Advanced knowledge in Gathering Information & Integrating it into IT Systems, & Documenting Business Requirements.
• Sr. Analyst for all Salesforce Service Request, Enhancements & Support for the Collections Group & Contact Center.
• Provided Analysis & Documentation of Workflows, Data Collections, End - User report details & other technical issues associated with several applications.
• Configured rebate agreements, assigned condition types, & activated rebate processing, within the SAP SYSTEM.
• Familiar with SalesForce CRM, IAM, Oracle & SAP tools.
• Implementation experience in SAP Procure to Pay & Order to Cash.
• Working with cross functional teams, Development, QA, Business, Operations to define requirements, Stakeholders, Schedule, Risks, Communication, Design, Implementation & run books
• Evangelist of agile/scrum principles & methodology with ability to educate & reinforce scrum methodology & agile framework to team members & key stakeholders.

TECHNICAL SKILLS:

• Scrum Master (CSM) Facilitator Jira
• Jira/ Visio TFS Oracle Primavera 6.0 Requirement Gathering
• SAP ECC 6.0 R/3 4.6, 4.7 Training & Development Servant Leader
• SalesForce Sharepoint Servant Leader/Facilitator
• Systems Support / Analysis End User Training
• System Development Life Cycle eCash/TLX/TLXe Scrum Master

WORK EXPERIENCE:

Sr. PBM Business Analyst

Confidential, Dallas, TX

• Conducted & Facilitated various Requirements meetings with key stakeholders from development teams & the external clients.
• Successfully Created user stories, business/functional requirements, by soliciting valuable high level information from the business.
• Team support (focusing on removing internal blockers), while managing storyboard story management tool.
• Effectively conducted Agile ceremonies such as Backlog grooming, Story Pointing, Sprint
• Planning, Standup Meetings, Retrospectives, & Conflict resolution meetings.
• Monitor & Track projects while helping Project Owner & Development team prioritize requirements, creating user stories, setting milestones, ensuring improving team velocity communicating project status with leadership.
• Promoted Agile/Scrum & educated the entire organization to understand Agile/Scrum framework.
• Conducted workshop sessions with the employees on Agile/Scrum concepts
• Successfully identified and resolved impediments and conflicts with the project team.
• Monitor & Track projects while helping the project manager & team prioritizing Requirements.

Scrum Master/Sr. Business Analyst

Confidential, Dallas, TX

• Facilitate retrospectives (team alternates each retro) to promote team building/team accountability
• Team support (focused on removing internal blockers), while managing storyboard and story management tool
• Ensuring projects team capacity and track product manager story readiness (e.g. stories ready to play)
• Promoted Agile/Scrum and educated the entire organization to understand Agile/Scrum framework.
• Conducted workshop sessions with the employees on Agile/Scrum concepts
• Coordinated with several Product Owners in identifying & prioritizing user stories to identify high priority items.
• Frequently coordinated sprint planning activities, daily stand ups, sprint reviews, sprint retrospectives conflict resolution meetings.
• Facilitated Requirements Gathering Sessions related to SalesForce, Collections & all Call Center activities with key Stakeholders & Super Users.
• Analyzed & Reviewed User Stories/Functional Specification Documents/Business Requirements Documents daily to assist Developers/Testers with development & testing issues.
• Created a minimum of 18 - 30 user stories daily for various enhancements, migrations and new update projects.
• Lead Analyst for all Salesforce Service Request & Enhancements Supported for the Collections Group & Contact Center.
• Utilized Visio TFS & eCash Internal Systems to Triage & Create trouble tickets for the offshore configurations teams.
• Coordinated all UAT Demos, Internal/External presentations, Stakeholder Meetings & Grooming Sessions.
• Prepared & Maintained Excel Analytical documents that tracked & stored specific data analysis & configurations for various migration projects.
• Identified potential impediments during the testing phases & determined their priority levels according specific Business needs.
• Managed & Led key workshops, held to build a deeper product knowledge & develop a healthier culture.

Sr. Business Analyst/Scrum Master

Confidential, Houston, TX

• Facilitate daily Sprint planning, stand-up meetings, reviews, and retrospectives, release planning sessions, demonstrations and other SCRUM and SCRUM of SCRUMs meetings.
• Assisted team with making appropriate commitments through story selection, sizing and task definition and participated proactively in developing and maintaining team standards, tools and best practices
• Shielded the team from interruptions & removes obstacles that may impact the delivery of the product. Guides the team's operations by facilitating ceremonies (e.g. daily standup, sprint planning) and instilling Agile principles into daily activities to ensure smooth functioning of the delivery team
• Managed eManager which is a web-based performance & attendance system used by front-line supervisors & managers to view their employee's attendance & performance records.
• Gathered Business Requirements, analyzed data/workflows. Defined scope & progressed from Problem Statement to well-documented design.
• Supported senior accountants with cost analysis & financial reporting functions.
• Coordinated all internal/external presentations, meetings & audit sessions.
• Assisted with data clean-up and preloading efforts within the clinical applications assigned.
• Identified the needs of the business, both departmentally & cross-functionally with a focus on business processes & the systems that support those processes.
• Integrated all confidential financial data & documentation for health care clients into newly Implemented Accounting Systems.
• Documented performance reports, business conduct related files to maintain updated & accurate records within management systems.
• Coordinated the development of complex technology solutions & processes related to new business opportunities.

Scrum Master/ Agile Product Business Analyst

Confidential, Dallas, TX

• Successfully conducted various Agile activities such as Backlog Refinement, Story Pointing, & Sprint planning.
• Planning, Daily Standups, Retrospectives, & Conflict Resolution meetings.
• Facilitated Internal training sessions & Created relevant training material for business users to enhance their understanding of Salesforce technology functionalities.
• Coordinated User Acceptance Testing groups for SalesForce & Microsoft Dynamics ERP systems.
• Provided Analysis & Documentation of Workflows, data collections, end-user report details & other technical issues associated with several applications.
• Promoted Agile/Scrum and educated the entire organization to understand Agile/Scrum framework.
• Led onsite end-user SalesForce & Microsoft Dynamics training for Go-live preparation & Ongoing Application Integration.
• Maintained workflows, approval processes, & validation rules based on stakeholder requirements & maintained reports within Salesforce & Microsoft Dynamics Systems.
• Created various reports & report folders to assist managers to better utilize SalesForce & Microsoft Dynamics as a sales tool.

Business Analyst

Confidential, Dallas, TX

• Organized Key Stakeholders, Gathered & Analyzed the requirements using techniques such as Document Analysis, Interviews & Workshops.
• Configured rebate agreements, assigned condition types, & activated rebate processing, within the SAP SYSTEM.
• Initiated requirements gathering via emails & inter-departmental communications to ensure successful execution of projects & initiatives across functions within the company.
• Negotiated & Communicated with business clients, vendors, field & leadership to develop strong relationships to ensure objectives are addressed & expectations are managed.
• Audited Customer & Material Master Records to ensure accurate document maintenance procedures.
• On-boarded, Trained, & Mentored new hires on various Agile & CRM tools to perform their job functions.
• Facilitated knowledge transfer & Training for End-Users to ensure ongoing customer satisfaction.

Application Analyst

Confidential, Houston, TX

• Supervised audits of high-volume cash processes, approved multiple complex transactions to include deposits, international wires, & account transfers.
• Gathered Business requirements for Integration points & mapped them with Functional requirements.
• Partnered with subject Retail Managers, Product Owners & other business analyst to document as much as possible about user requirements for software development utilizing key software tools including Microsoft Word, & Excel.
• Facilitated workshops & presentations to ensure the team has a full understanding of the technology solution, assumptions, risk and costing.
• Created End User documentation for Sales/Financial products & services.
• Analyzed & Supported internal banking systems which led to the creation of an external customer inquiry web portal.
• Coordinated orientation & training of new employees, across all functions within the bank.