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Lead Business Analyst Resume

SUMMARY:

Business Analyst with over seven years of experience in the Healthcare industry and over five years of experience in the field of information systems services. Majority of information systems services experience has been involved with the definition, design, development and implementation, in a Business Analysis role, of application software for Center for Medicare & Medicaid Services (CMS) projects.

TECHNICAL SKILLS:

Functional: Requirements Analysis| Responsive Design | S508 Requirements| SDLC | Requirements Gathering| Agile Methodologies | Software Documentation | Business Process | Workflow Diagrams | Wireframes

Technologies: JIRA | Confluence | MS - Visio | Snagit | MS-Word | MS-Excel | MS-PowerPoint | ALM | Share Point Care Central | PeopleSoft |Business Objects

PROFESSIONAL EXPERIENCE:

Confidential

Lead Business Analyst

Responsibilities:

  • Lead the elicitation and review of requirements with stakeholders
  • Create/manage requirements in JIRA
  • Utilize Agile development to manage product backlog for prioritization and tracking user stories
  • Define processes and procedures for analyst staff to ensure assignments are completed efficiently and accurately
  • Mentor analyst staff on project direction, defining project deliverables, creating/maintaining project deliverables
  • Facilitate weekly meetings with Business Analyst team to discuss status of deliverables and inform members of project updates

Confidential

Senior Business Analyst

Responsibilities:

  • Collaborated with key process owners across the organization to plan, lead and implement strategic business improvement processes, policies and procedures
  • Created/managed requirements in ALM and generated requirement documents
  • Designed and developed documentation including procedures, process flow diagrams, work instructions, and protocols for processes
  • Collaborated with product IPT team across the various development phases to ensure enhancements/changes were implemented and tested according to requirements
  • Defined/optimized business processes and translated them into requirements
  • Created requirement documentation and verified business requirements
  • Utilized Agile development to manage product backlog for prioritization and tracking user stories

Confidential

Senior/Lead Business Analyst

Responsibilities:

  • Designed, customized and implemented several CMS websites in an Agile environment
  • Utilized JIRA to create and manage user stories
  • Led daily Scrum meetings with project members
  • Updated, created, and peer reviewed release specific project documentation
  • Responsible for delivery of release specific project documentation to client
  • Participate in Section 508 reviews
  • Participated in JAD meetings
  • Mentored analyst staff on administrative activities, project direction, project organization, defining project deliverables, creating/maintaining project deliverables
  • Point of contact, amongst all levels of staff members, on project related inquiries
  • Communicated effectively to management (Release Managers, Project Manager, BA Manager, and Technical Leads) in a timely manner

Confidential

Lead Business Analyst

Responsibilities:

  • Communicated project related issues to client in timely manner
  • Mentored analyst staff on administrative activities, project direction, project organization, defining project deliverables, creating/maintaining project deliverables
  • Point of contact, amongst all levels of staff members, on project related inquiries
  • Communicated effectively to management (Release Managers, Project Manager, BA Manager, and Technical Leads) in a timely manner
  • Facilitated weekly meetings with Business Analyst team to discuss status of deliverables and inform members of project updates

Business Analyst

Confidential

Responsibilities:

  • Subject Matter Expert (SME) on various components of the PQRS and eRx system, to include PQRS/eRx payments and eRx Payment Adjustment
  • Reviewed requirements documents to gain a complete understanding of clients’ needs and accurately describe such to Design, Development and Testing teams
  • Analyzed Business Process Models for further clarification of requirements
  • Created diagrams and utilized CMS templates to document project objectives
  • Decomposed high-level business and user requirements into a Product Technical Document
  • Developed use case documents to outline system with respect to users
  • Created/maintained user manuals for products utilized by end users
  • Web Page Modeling and Design
  • Facilitated meetings with appropriate staff to understand the impact of system modifications
  • Participated in technical reviews as needed
  • Worked closely with Testing and Validation teams to coordinate and manage defect analysis
  • Participated in management meetings on behalf of Business Analyst Manager during absence
  • Facilitated training sessions with Inquiry Support staff members

Confidential

Business Billing Office Specialist

Responsibilities:

  • Input patient visit data into the billing system to ensure accurate and timely billing and payroll processes
  • Processed payroll activity logs and validate visits with presence of clinical note for 15 clinicians to ensure accuracy
  • Maintained tracking system for physicians’ orders to maintain compliance in the billing processes
  • Input client data to 485/486 Plan of Care with scrupulous attention to detail and high level of accuracy for admissions and re-certifications

Confidential

Admissions Business Analyst

Responsibilities:

  • Designed automated admission and referral tracking system to enhance and improve admissions processes, which was implemented across the region
  • Coordinated with management to develop standard operating procedures for front office staff
  • Created standard operating procedure manuals
  • Worked closely with Administrator to develop and maintain processes for companywide program
  • Utilized Care Central to accurately input and maintain resident data for 150+ bed facility

Confidential

Management Trainee - Quality Assurance

Responsibilities:

  • Utilized PeopleSoft CRM to facilitate QC audits, while assuring adherence to company Standard Operating Procedures
  • Managed Quality Control auditing progress through weekly examination of Business Objects reports
  • Identified, compiled and analyzed inconsistencies in vendor data for the creation of standardized policies & procedures
  • Gained valuable knowledge of Business Process Management through training sessions geared towards Confidential ’s daily processes
  • Conducted time studies, with the use of Lean Office principles, to improve efficiency within various departments by eliminating waste and non-value added activities

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