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Salesforce Business Analyst Resume

SUMMARY:

  • Highly proficient, reliable Salesforce Business Analyst with 5 years’ experience in Salesforce CRM and 12 years overall IT experience offering a proven history of success Business Analysis, supervising, planning, and executing one or more multifaceted IT projects with multiple deliverables and complex dependencies for large global financial companies.
  • Around 12 years of experience in IT industry includes 5 years of experience in implementing Salesforce CRM solutions for Sales cloud and Service cloud.
  • Salesforce certified administrator (ADM 201), Service Cloud Consultant and Sales Cloud Consultant. Also certified Professional Scrum Master I and PD1.
  • Lead major system design efforts and manage key deliverables, evaluate business requirements to identify gaps, interdependencies and reconcile conflicts with proposed solutions
  • Experienced in delivering multiple moderate to complex technical solutions at the enterprise level and an understanding of the foundational cycles of solution implementation.
  • Experience conducting requirements gathering and analysis sessions with clients and developing training materials and end - user training.
  • Advise business owners on best practices in Salesforce.com application configuration, security/permissions, workflow, customizations and data validation.
  • Analyze business requests and understand business requirements. Work with various technical staff members to determine possible solutions and communicate business and system impacts.
  • Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients.
  • Experience reviewing and critiquing both functional and technical designs.
  • Experience of working with REST/SOAP API’s and integrations between multiple systems
  • Experience of working with Batch Apex.
  • Experienced in working in an Agile/ SCRUM Development Environment
  • Work with project team and key stakeholders to devise best practices and continuous improvement of project delivery across the enterprise.

PROFESSIONAL EXPERIENCE:

Salesforce Business Analyst

Confidential

Responsibilities:

  • Lead major system design efforts and manage key deliverables, evaluate business requirements to identify gaps, interdependencies and reconcile conflicts with proposed solutions
  • Experienced in delivering multiple moderate to complex technical solutions at the enterprise level and an understanding of the foundational cycles of solution implementation.
  • Experience conducting requirements gathering and analysis sessions with clients and developing training materials and end-user training.
  • Advise business owners on best practices in Salesforce.com application configuration, security/permissions, workflow, customizations and data validation.
  • Analyse business requests and understand business requirements. Work with various technical staff members to determine possible solutions and communicate business and system impacts.
  • Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients.
  • Experience reviewing and critiquing both functional and technical designs.
  • Experience of working with REST/SOAP API’s and integrations between multiple systems
  • Experience of working with Batch Apex.
  • Experienced in working in an Agile/ SCRUM Development Environment
  • Work with project team and key stakeholders to devise best practices and continuous improvement of project delivery across the enterprise.

Salesforce Business Analyst

Confidential

Responsibilities:

  • Global Campaign Strategy management built on custom Force.com application rolled out to 22 international markets.
  • Work with clients and end users to gather, understand, and define business requirements
  • Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients
  • Work collaboratively with team members to design a solution that will meet a client's business requirements and fulfill user stories
  • Complete the configuration for users within Salesforce and the Salesforce AppExchange
  • Collaborate with developers to test and verify that solutions will meet the business requirements
  • Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training
  • Used Agile Scrum methodology and implemented best practices.in the project.
  • Implementing Test automation in line with the technology best practices.

Salesforce Business Analyst

Confidential

Responsibilities:

  • Deliver and integrate enterprise-level software deployed within the context of larger technical solutions. S/he will leverage strong communication and relationship building skills to identify requirements, craft solutions, and secure client approval.
  • Develop business cases for large-scale system and process solutions and presents to executive management.
  • Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients
  • Work collaboratively with team members to design a solution that will meet a client's business requirements and complete user stories.
  • Salesforce automation of Sales and Service Cloud solutions for Credit card industry.
  • Worked closely with client and multi-vendor environment to implement the interfaces of different systems with Salesforce.
  • The project deployment included migrating Credit card portfolio from Bank’s legacy system to SFDC.
  • Ensure integrity and delivery of multiple projects with respect to time, budget, scope, change, risk and resources.
  • Assess project issues and identify solutions to meet productivity, quality and customer goals.
  • Manage resource allocation across multiple projects including tracking resource bandwidth and forecasting future availability for scheduling new projects.
  • Guarantee the attainment of key milestones by proactively tracking metrics and project outputs.
  • Apply effective project management methodologies and control techniques.
  • Mitigate risk by identifying, escalating and resolving issues across multiple delivery groups and/or projects.
  • Work with project team and key stakeholders to devise best practices and continuous improvement of project delivery across the enterprise.
  • Conduct planning and operational readiness assessments to provide an effective transition into production.

Project Lead

Confidential

Responsibilities:

  • End to end Project management of the project through all stages for the complex projects in a multi - vendor operating model having multiple applications, interfaces and third parties.
  • Worked with different geography teams to deliver the solutions to the customers.
  • Estimate initial project cost and delivery plan for the teams working for different vendors and geographies.
  • To deliver the project plan to scope, timescales and budget by tracking all activities against Plan and all actual costs against budget.
  • To engage and manage technical resources to deliver the project.
  • Estimate and Acquire budget approval to all Project Costs.
  • Create necessary documents with attention to quality and adhere to the account specific process requirements.
  • Identify and manage cost, schedule or scope changes to the projects.
  • Follow Account specific Project change review process and submit Project change requests
  • To agree deliverables/milestones and report project progress to the account specific management in place on the particular project.
  • To manage risks and issues impacting project deliverables
  • To chair regular Technical Project Review Meetings and produce all documentation and minutes as appropriate.
  • Responsible for remote coordination of project implementation.
  • Maintain all required documentation in a central repository.
  • To manage all changes in accordance to the Change Management Process so preventing the implementation of unauthorized changes and cost exposures
  • Acts as primary interface to the Stakeholders, other vendors associated with the project

Technology: OS/390, COBOL, CICS, DB2, JCL, Xpeditor

Technical leader

Confidential

Responsibilities:

  • Responsible to produce the detailed design, develop the Interface modules and support the SIT and Implementation.
  • Support Project Manager in day to day project management activities.
  • Responsible for managing a development team and to deliver the code on time with quality.
  • Provide an input to Implementation manager to ensure that successful implementation of the projects.
  • To report the pipelines projects, estimation and resourcing requirements to Senior management for a timely delivery.

Technology: OS/390, COBOL, CICS, DB2, JCL, Xpeditor

Technical Leader

Confidential

Responsibilities:

  • Responsible to produce the detailed design, develop the critical online and batch modules and support the SIT and Implementation.
  • Support Project Manager in day to day project management activities..
  • Responsible for delivering the code on time with quality.
  • Provide an input to Implementation team to ensure that successful implementation of the projects.

Technology: OS/390, COBOL, CICS, DB2, JCL, Xpeditor

Information Analyst

Confidential

Responsibilities:

  • Responsible to produce the detailed design, develop the critical online and batch modules and support the SIT and Implementation.
  • Support Project Manager in day to day project management activities..
  • Responsible for delivering the code on time with quality.
  • Provide an input to Implementation team to ensure that successful implementation of the projects.

Technology: OS/390, COBOL, CICS, DB2, JCL, Xpeditor

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