PROFESSIONAL SUMMARY:

Confidential has 7 years’ experience as a Technical Business Analyst, along with 6 years’ experience as a Lead QA Tester. He has worked on application development, eCommerce as well as technical delivery projects. He can work independently or in a team environment and he has excellent verbal and written communication skills. He is fluent in both English and Spanish and is competent in Portuguese.

TECHNICAL SKILLS:

Databases: SQL Server, MS Access, AS400

Languages: SQL, XML, VBA, HTML, Gherkin, JSON

Software: MS Project, MS Visio, MS Office Suite (Word, Excel, PowerPoint), SharePoint, OutlookOneNote, mySQL, Notepad++, Atlassian, Confluence, Stash, Jenkins, GITHub, ServiceNow, Beyond Compare, META SEO Inspector, Browser Developer tools

Methodology: Agile Scrum, Waterfall, Lean Agile Hybrid

PROFESSIONAL EXPERIENCE:

Confidential, Farmington Hills, MI

Lead Business Analyst

Responsibilities:

• Lead analysis as well as creation of business and technical requirements for deliverables
• Lead Agile development teams in delivering new functionality and enhancements and bug fixes to mobile and UI web applications
• In corporate capacity planning into sprint planning sessions through Agile/Scrum Methodologies
• As a Team Lead, assist in road map planning for the upcoming fiscal quarter
• Act as an SME to ensure high - level project design is mapped to deliverables
• Analyze, interpret and create XML requirements
• Test Web Services to determine whether acceptance criteria have been met by user stories
• Execute functional tests for Web Services through SOAP UI and XML
• Assist other development teams by performing regression testing on mobile Android apps
• Provide input into developing and modifying systems and UI to meet client needs
• Develop business specifications to support these modifications
• Serve as a liaison between business and technical personnel to ensure a mutual understanding of processes and applications while using Confluence and JIRA to document project scope

Confidential, Novi, MI

Business Analyst

Responsibilities:

• Performed as the hub in spearheading the introduction of the Agile methodology of development
• Responsible for the creation of new web apps while being involved throughout the entire development cycle as well as production support
• Supported extremely successful launch of a custom-made CRM, iPad app and a call center user interface as well as subsequent upgrades
• Using Confidential & Confidential web conferencing and MS Outlook, facilitated meetings to allow users to share reports, timelines, slides, and spreadsheets
• Administered project documentation, information, and communication on SharePoint sites
• Worked with clients and product managers for requirements validation through Agile/Scrum implementation
• Responsible for documenting Business Requirements, User Stories, QA acceptance Criteria and Test Plans as well as User Guides
• Conducted 5+ levels of testing, including Functional, Regression, User Acceptance, Integration, and Performance
• Attended JAD meetings and touch point sessions to develop and present project requirements
• Analyzed data and functionality to understand existing system behavior versus previous system behavior
• Performed data analysis and relevant cleanup of legacy data in order to migrate it to new SQL databases
• Created Gap Analysis documentation for the above
• Tested UI to determine whether acceptance criteria have been met by user stories
• Assisted in managing data center operations budget and expenditures
• Provided support for incident resolution and requests reported to the IT service desk
• Conducted initial assessment, triage, research, and incident resolution through application software product usage and/or infrastructure components and relayed information via telephone or email
• Ensured that all assigned tickets are tracked and updated accordingly prior to achieving resolutions using Servicenow
• Assisted the Project Manager by creating and managing an ad hoc QA team, facilitating daily development stand-ups, performing demos of prototypes as well as software that is in production, performing data analysis and running reports using SQL queries

Confidential, Ann Arbor, MI

IT Business Analyst

Responsibilities:

• Key to onboarding several international franchises to our eCommerce software solutions, (Colombia, Portugal & Mexico)
• Aided in the continuing innovation of technical processes to deliver an online user experience that is the pinnacle of the industry
• Utilized Agile Scrum to deliver sprint goals and deliverables
• Created mock-ups and workflows of proposed UI enhancements
• Provided a gap analysis comparing the user experience of a competing website with our own website
• Communicated with clients and stakeholders through web collaboration and video/voice capabilities (WebEx)
• Translated from Portuguese and Spanish into English and vice-versa both in real-time spoken form during meetings as well as in written form
• Proofread in three languages copy displayed on our eCommerce platform
• Tracked and transitioned test acceptance criteria in JIRA using the Zephyr add-on through appropriate workflows
• Created and assigned bug fix requests to various teams using JIRA Ticket Tracking System
• Maintained documentation to support business applications using Confluence
• Gathered and interpreted business requirements

Confidential, New Orleans, LA

Business Analyst I/Scrum Master

Responsibilities:

• Developed IT objectives and agendas after consulting with sales, marketing & IT departments
• Onboarded Point of Sales user interfaces for several countries
• Mapped XML files in conjunction with third party and foreign government requirements
• Created complex financial reports for the CEO using Crystal Reports
• Resolved issues on current and proposed systems typically through data analysis using SQL and AS400 reports
• Prepared business requirements for UI enhancements and business processes
• Assisted business management in designing and implementing business processes and work flows
• Defined test plans with the appropriate department
• Tested front end and back end functionalities
• Piloted Agile methodology in the company to great success
• Promoted to Scrum Master

Confidential, Little Silver, NJ

Office Manager

Responsibilities:

• Managed and coached 5 office personnel
• Administrated small scale HR and benefits
• Billed clientele, tracked payments,
• Performed customer service with clients, insurance companies and vendors
• Performed receptionist responsibilities such as scheduling patients for appointments
• Managed the MS Access database
• Upgraded PC hardware and software

Confidential, Elizabeth, NJ

Development Assistant

Responsibilities:

• Performed data base management
• Recorded and acknowledged donor gifts
• Produced financial donor reports for the CEO and Board
• Oversaw mailings for donation appeals
• Conducted mass photocopying
• Documented Board meeting minutes