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Business Systems Analyst Resume

Mount Laurel, NJ


  • Confidential has experience working in the application development initiatives, gathering requirements, creating system documentation, and serving as a leader as a Senior Business Analyst on Financial clients contributing to a successful major go - live.
  • He has strong organizational and communication skills, along with an eagerness to learn.
  • Confidential thrives in a team-oriented working environment and enjoys being challenged to perform Confidential a high level.
  • He holds a MS in Computer Science from one of the Best Colleges in Northeast region and top National universities in the nation.
  • Over ten years of IT Business Analysis/Business Systems Analysis (BSA)/Systems Analysis experience in support of common end-user application .
  • IAM (Identity Access Management) experience: launch of Single Sign on (SSO) for all Treasury Management products in support of Confidential .
  • Federal/State client experience: projects in support of Confidential (SSA)/ Confidential and Confidential and Correctional Services
  • Functional domain expertise in Payments & Channels/Treasury Management/Commercial Cards/ Corporate Products/CRM products


Personal Attributes - Ability to adapt to change, Ability to work in a fast-paced environment, Ability to work with cross-functional teams, Assessment, Attention to detail, Creative thinking, Critical thinking, defining problems, Detail oriented, Decision making, Diplomatic, Innovative, Instructing, Strong leadership, Meets deadlines, Organizational skills, Planning/prioritizing. Interpersonal communication Skills: Builds consensus, Client relations, Collaborative/ team Player, Effective communication, Conflict management, Customer service, Influential/executes change, facilitating meeting, Influential, Inquisitive, Listening, Navigating a matrix reporting relationship, Negotiation skills, Effective Presenter, Verbal communication, Written communicatio include effective written and verbal communication skills utilized in interfacing with key stakeholders, including product owners from the business side and systems development groups/systems integration groups.


Project Management Skill s: Identify the project tasks and build a work breakdown structure, develop the project schedules, assess project risks, monitor and control project deliverables and milestones, verify the quality of project deliverables, report the project s status and progress to top management, Utilized various project management tools such as EPIC, PPM, SDLC

Business/Systems Analysis Skills: Identifying all the list of stakeholders that includes business users, clients, and technical users, Requirements gathering techniques for waterfall and agile methodologies include - Conduct interviews and discussions with users, Observe and document business processes, workflows with activity diagrams, swim lane diagrams, conduct joint application design (JAD) sessions, distribute and collect questionnaires, build prototypes. Elicitation Skills include Stakeholder analysis, Interviewing, Observation, Document Studies, Task Demonstration, Brainstorming, Conducting Workshops, Goal-Domain Analysis, Domain-Requirements Analysis.

Define system requirements such as: functional requirements, non-functional requirements, technical requirements, performance requirements, usability requirements, reliability, security requirements.

Modeling system requirements: Identify user goals, events, use cases, use case scenarios

Create requirements models: context diagrams, data flow diagrams, use case diagrams, activity diagrams, sequence diagrams, event lists and process descriptions.

Data Mapping Skill s: Created data mapping documents for commercial card files, GL files, AML, speed pay etc. by looking into the source & target file layouts, data dictionary, file specification documents provided by processors such as TSYS and FDR,Defined source & target record names, field names, field length, field description & list of rules, Familiar working with various types of financial data such as commercial cards/card holder/ corporate products/accounts/customer/financial /addendum data, Experience creating various inbound and outbound data mapping documents for various Interfaces by looking into file layouts, data dictionaries, source code by comparing the data elements of each record in various TSYS supported, FDR supported, MasterCard supported Common Data Format (CDF 3.0) files, various custom files like SAP, PeopleSoft, VCF4, IBM Tea, DTR, EMR, Oracle financials, EMR-Citi Bank Fleet etc.

Testing/QA Skill s: Adept in developing test strategy, test plan, test conditions, test cases, test scripts, test data based on the functional and technical requirements, Performed user acceptance testing along with other business owners to determine whether the system fulfills user requirements,Coordinated all the testing efforts with QA team s during regression and systems integration testing effort.

Documentation Skill s: Preparation of project charter, business requirements document (BRD), process flows, entitlements, functional requirements document (FRD), page specification document (PSD), use case documents, design documents, report specifications, mock up creation for UI experience, test reports, release notes and implementation plans.

Training/Operational Support Skill s: Provided training and operational support to business units, existing staff on and off site.

Change Management Tools: Utilized Portfolio Project Management (PPM) tool to manage Change Management requests from user

Microsoft Office Suite Software: Word, Excel, PowerPoint, Visio, Note One

Project Management Tools: MS Project, EPIC, PPM, Clarity, SDLC, Capacity

Requirements Tools: ClearCase, ClearQuest, Requisite Pro, HP ALM, CaliberRM, Rally, Wiki

EMail Communication Tools: MS Outlook, IBM Lotus Notes

SDLC Methodologies: Waterfall, Agile SCRUM

Atlassian Tools: JIRA, Confluence

Test Case Management Tools: Mercury/HP Quality Center/ALM

Data Modelling Tools: CA Erwin

Databases: Oracle 11g, MS SQL Server

Programming Languages: SQL, C, C++, C#, Java, Visual Basic

Web Development Tools: JavaScript, J2ee, CSS, HTML, XML, Ajax

Enterprise Content Management Systems: FileNet, Vignette, Open Text, TeamSite, ATG/BCC, Document Management Systems

ERP Planning SAP Products: SD, MM, DM, FICO

BI Reporting Tools: Business Objects, SAP BW

CRM Tools: MarketBright CRM, Sales Force CRM, SAP CRM

Cloud Hosting Services: BayNODE

Change Management Tools: PPM


Confidential, Mount Laurel, NJ

Business Systems Analyst


  • Authored Opportunity Assessment, Project Charter, Scope document along with the Program Manager and Project Manager.
  • Led project teams via conference calls and webinars where project goals and key project milestones were discussed with stakeholders.

Environment: MS Outlook, MS Word, MS Excel, Data Centers, Disaster Recovery


Systems Analyst


  • Documented the current processes for the Security Services Management System (SSMS)
  • Reviewed current processes to identify and make recommendations for automation
  • Identified current system interfaces, processes in order to make recommendations
  • Prepared gap documents by performing gap analysis.
  • Created and maintained High Level Project Schedule.
  • Pulled together System requirements that includes both Functional, Non-Functional (performance, security and usability) and Technical requirements for Security Services Management System application.
  • Created business analysis diagrams, such as workflow diagrams, process flow diagrams and swim lanes, to describe business processes.
  • Worked closely with Classic ASP Developers to create Data Dictionary
  • Identified correct File Formats along with Record Layouts which consists of Data Elements/Field Names/Field Descriptions/Field Lengths/Data Types
  • Identified list of report mock-ups, figure out if reports are automated or manual, Identify the various compressed output report formats such as Excel, PDF
  • Met with stakeholders to finalize requirements and took sign-off for all the project deliverables

Environment: SSMS Application, Mainframe application, MS Word, MS Excel, MS PowerPoint, Google Mail, MS SQL Server, ASP.Net

Confidential, Buffalo, NY

Business Systems Analyst


  • Participated in kick off meeting for new projects in scope for second quarter of 2016 along with Business and Information Technology stakeholders of Confidential & Confidential, SLK America & other vendor resources. Kickoff meetings include project concept, business problems, business opportunity, business goals.
  • Attended conference calls with Business and IT stakeholders to understand the project scope.
  • Reviewed Functional Design Specifications documentation in order to author six workflow diagrams utilizing MS Visio tool.

Environment: Content Management & Imaging environment - IBM FileNet, Document Management, Document Imaging Management System, Kofax, FileNet Content Manager 5.2.1 Administration, Implementation & Installation, Case Manager & Content Navigator, MS Word, MS Excel, MS PowerPoint, MS Outlook

Confidential, Charlotte, NC

IT Business Analyst


  • Reviewed Project Charter and Analyze phase templates with Project Managers on Changes cape. Created new Project Charter templates, Business Requirements Document (BRD) templates.
  • Reviewed Business Needs with key stakeholders and updated the requirements in the BRD.
  • Attended daily project meetings to report the status on the project work.

Environment: MS Word, MS Excel, MS PowerPoint, MS Outlook

Confidential, Woodlawn, MD

IT Business Analyst/UAT Tester


  • Responsible for eliciting Business Requirements from Business Stakeholders and later translated them into Functional Requirements.
  • Wrote Test Cases for Global Reference Table (GRT) application and utilized HP ALM for defect triaging and test execution.
  • Performed Logical and Physical Data Model cleanups on daily basis utilizing CA Erwin modelling tool.
  • Responsible for creating Individual and Weekly Status Reports for Top Management.

Environment: Global Reference Table (GRT) Application, DB2, CA Erwin Data Modeling, HP ALM Testing tool, MS Excel, MS Word, MS Outlook

Confidential, Buffalo, NY

Sr. IT Business Analyst


  • Facilitated JAR/JAD sessions with various Treasury Management Line of Business (LOB) stakeholders, CA product team & Confidential Systems Development group to gather Business and Technical requirements.
  • Served as a business enabler via systems development support, clear planning and design documentation for properly-secured, policy-compliant, high-performance IAM integrations.
  • Researched problems and recommended solutions to improve security and processes by providing security IAM options.
  • Effectively communicated with senior Technology and Business leadership across the enterprise infrastructure to document Business, Functional & Non-Functional (performance, security and usability) and Technical requirements.
  • Derived IAM solution requirements or development requirements by working closely with Systems Development group and Business stakeholders.
  • Performed coarse and fine grain entitlement roles & groups definition and mapping within CA product suite.
  • Improved IAM domain security architecture knowledge from CA product teams.
  • Developed knowledge of Identity and Access Management controls.
  • Worked with external vendors such as Tata Consulting Services ( Confidential ) both onshore/off shore teams and systems integration partners.
  • Mentored junior staff and acted as a Subject Matter Expect (SME)
  • Created Single Sign On (SSO) Process Flow Diagram’s, Swim Lane Diagram’s utilizing Microsoft Visio tool by having a discussion with Technical Leads and Lead Business Analyst’s from Business teams.
  • Maintained Meeting Minutes, Lessons Learned, Action Items and Issue Logs.
  • Produced weekly and monthly status reports to top management.

Environment: CA Products-Site Minder, CA-Auth Minder, MS Word, MS Excel, MS Visio, MS Outlook, Agile Methodology

Confidential, NJ

Business Analyst


  • Worked closely with CDE internal Business Interaction Managers (BIM’s) to gather and document Business Requirements in BIRD (Business Interaction Requirements Document).
  • Participated in all agile ceremonies. Facilitated pre-grooming and grooming sessions during agile ceremonies for spring planning.
  • Facilitated elaboration sessions with BIM’s, Content Producers, Content Writers, Information Architects to define Product backlog requirements, agile User Stories, EPIC’s and acceptance criteria documentation.
  • Provided recommendations for addressing and resolving business issues, for CDE business group.
  • Created CMX entries for all page elements in order to generate Content ID’s.

Environment: TeamSite Content Management systems (CMS), SharePoint, Rally, JIRA, MS Word, Excel, Outlook, Agile, AngularJS, JavaScript, JQuery, HTML5, GitHub, CSS3

Confidential, Union, NJ

Business Analyst/Tester


  • Performed Business Analysis functions with focus on SDLC methodology for Store Systems E-Commerce application group.
  • Coordinated closely with Product/Content Managers, Business Owners to develop Business Process Documents such as Business/Functional Requirements, Business Rules, and finally documented them in Business Requirements/Functional Requirements Document (BRD/FRD).
  • Worked closely with design agencies to receive Wireframe and developed Business Process Flows utilizing MS Visio.
  • Created business analysis diagrams, such as workflow diagrams, process flow diagrams and swim lanes, to describe business processes.
  • Draft emails and presentations for testing follow ups and status updates.
  • Utilized ATG/BCC tool for configuration settings based on the requirements.
  • Coordinate and provide direction for all vendors in alignment with Digital Promotion Execution.
  • Coordinated closely with Application Architects, Technical Leads, Senior Developers and QA team during Design, Testing phase
  • Performed Systems Integration Testing (SIT)/Regression Testing by executing the Test Cases, quality cut over and delivery. Logged all defects in RMTracking defect tracking tool and reduced defects by working with QA team to fix the issues.

Environment: Waterfall Methodology, Store Systems Application (Item Entry/PIM), ATG/BCC Content Management, AngularJS, JavaScript, JQuery, HTML5, CSS3, and Bootstrap, MS Word, Excel, IBM Lotus Notes, RMTrack Defect Tracking Tool

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